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Crisis intervention > Test #1 > Flashcards

Test #1 Flashcards

1
Q

What are the crisis intervention skills?

A 
Comfort and support
Rapport/relationship building
Deescalate/diffuse
Conflict management 
Emergency command/control
Problem solving
Team skills
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2
Q

What is the goal of crisis intervention ?

A

The verbally or physically intervene in a situation to prevent it from becoming worse and to reduce the chance of a more negative outcome.

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3
Q

What is a crisis?

A

A reaction to an event that goes beyond the individuals ability to cope

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4
Q

4 stages of a person in crisis

A
  1. Hazardous event occurs
  2. Person is put off balance leaving person feeling vulnerable
  3. Person reaches a turning point where coping mechanism failing
  4. Person is able to put some distance between themselves and the situation and adapt
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5
Q

Three general models of crisis intervention

A
  1. Cognitive model
  2. Psychosocial transition model
  3. Equilibrium model
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6
Q

What is the equilibrium model?

A

Role is to restore equilibrium to a person in crisis which is out of
Balanced, done by security, corrections and police

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7
Q

What are the first responder priorities?

A
  1. Protect life
  2. Criminal investigation
  3. Victim assistance
  4. Property protection
  5. Agencies policies
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8
Q

Explain the crisis intervention and De-escalation model

A

Developed in response to the death of Robert Dziekanski death in BC during an arrest
The braid wood inquiry report stated that police need more training with mental illness

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9
Q

What are the phases of the crisis intervention and De-escalation model?

A
  1. Make first contact
  2. Assess crisis
  3. Collaborate to build solutions
  4. Resolve and follow-up
    RISK ASSESSMENT IS ON GOING
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10
Q

What is a conflict?

A

A situation where two sets of demands, goals, or motives are incompatible

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11
Q

What are the two types of conflict?

A
  1. Positive or constructive

2. Negative or destructive

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12
Q

Explain negative consequences

A

Prolonged, unresolved conflict

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13
Q

Explain positive consequences

A

Develop new ideas, change perceptions, solve problems, or make better decisions

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14
Q

What are the conflict management styles

A
  1. Competitive(domination)
  2. Collaborative(integration)
  3. Avoidant(neglect)
  4. Accommodative(self sacrifice)
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15
Q

Explain the continuum of conflict and response

A
  1. Empathize: allow venting
  2. Allow venting: verbal control
  3. Deterrent response: verbal control
  4. Action: physical control
  5. Action: neutralize threat
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16
Q

What does overt mean

A

Conflicts openly discussed

17
Q

What does covert mean

A

Hidden conflicts

18
Q

What are the common sources of conflict ?

A
  1. Competition for limited resources
  2. Personality differences
  3. Attitudes
  4. Cultural differences
19
Q

What are the 3 stages of

Conflict?

A
  1. Antecedent conditions
  2. Conflict behaviours
  3. Aftermath
20
Q

What is influence

A

Use of effective communication techniques to affect another persons though process

21
Q

What does coercion mean

A

Use threats or force to require another person to do something against their will

22
Q

What does assertiveness mean

A

Confidently stating a position in a forceful but non aggressive manner

23
Q

What does aggression mean

A

Attacking a persons perspective in an antagonistic manner

24
Q

How do you predict aggressive behaviour?

A 
Criminal history?
Violence towards others?
Threats of violence?
Substance abuse problems?
Persons history?
25
Q

What is precipitating factors?

A

Internal and/or external causes of aggressive behaviour over which you have little or no control and may not be aware of….

26
Q

What are the common signals of potential aggression

A 
Questioning
Refusal
Release
Intimidation
Tension decline
27
Q

What is para language?

A

Volume
Tone
Pitch
Vocal(without words)

28
Q

What is mirroring?

A

A subtle imitation of someone

During conflicts mirroring doesn’t occur

Adopt breathing pattern and rate of speech

29
Q

What are the common emotions during conflict?

A

Anger
Frustration
Sadness

30
Q

What are the emotional responses to conflict

A

Psychological reactions
Subjective cognitive states
Behavioural reactions

Crisis intervention (2 decks)

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