TEST 1

Question 1

A Project Manager notices stakeholders are not involved in the project. The PM held a few meetings and still, no stakeholder was active during the meeting. This can lead to deliverables not getting accepted.

What should the project manager do in this situation?

a.
Have the team hold the meeting.

b.
Use effective facilitation techniques.

c.
Make use of political awareness techniques.

d.
Add this as a risk to the project.

Answer 1

Use effective facilitation techniques.

Facilitation is the ability to effectively guide a group event to a successful decision, solution, or conclusion. A facilitator ensures that there is effective participation and that participants achieve a mutual understanding.

Question 2

A Stakeholder on a software development project is constantly calling the project team members for status updates and reporting issues that are not related to the project.

What should the project manager do in this situation?

a.
Have the team tell the stakeholder to stop this

b.
Inform the project sponsor of this situation and have the sponsor speak with the stakeholder

c.
Meet with the stakeholder to understand why this is happening and what solutions can be implemented

d.
Meet with the stakeholder and review the communications management plan

Answer 2

Meet with the stakeholder to understand why this is happening and what solutions can be implemented

It would be best to meet with the stakeholder to understand why he is doing this and how it can be fixed to stop interrupting the project team.

Question 3

The PMO requires a project team to be made up of people that live in multiple different countries. The project sponsor believes that the distribution will provide a team with many ideas and might save costs.

Where should this be documented in the project charter?

a.
As part of the overall project risks.

b.
As part of high-level scope.

c.
As part of the risk management plan within the charter.

d.
As part of stakeholder list.

Answer 3

As part of the overall project risks.

Having a distributed project team comes with risks. These risks need to be identified in the charter as an overall risk for the project.

Question 4

A project manager has reviewed a partially complete deliverable and found that it has a few minor defects. These defects may cause complications when it’s being used by the customer. The project has a CPI of .97 and an SPI of .98.

What should the project manager do in this situation?

a.
Have the team fixed the issue since the project has an adequate budget and time left

b.
Initiate a change request with the change control board

c.
Reinspected the deliverable to ensure of the defect

d.
Report this issue to the project sponsor and seek guidance

Answer 4

Initiate a change request with the change control board

Since this will require additional time and cost to fix, it would be best to initiate a change request to add additional time and costs to complete the repairs on this defect.

Question 5

During a hybrid project, a team member is reassigned to a new agile project. The team is disappointed since this member was one of their key mentors.

What should the project manager do in this situation?

a.
Have the team meet with the sponsor to voice their disagreement.

b.
Add a member with the same skills to replace the key team member.

c.
Implement a change to bring the member back.

d.
Use your leadership and emotional intelligence techniques to motivate the team.

Answer 5

Use your leadership and emotional intelligence techniques to motivate the team.

Since this is more of a personal issue within the team, which manager should use his leadership emotional intelligence to keep the team motivated to stay work on the project.

Question 6

The project team has completed the project budget. The team used a combination of their expertise and previous lessons learned to complete the budget. The company’s senior management has informed the project manager that the project is too expensive and will not be approved.

What should the project manager do next?

a.
Inform the team they will need to redo the entire budget because it was done incorrectly

b.
Inform senior management that you will remove all contingency from the project budget to lower the overall budget

c.
Inform senior management that the budget is accurate

d.
Review the method the team use and if it was applicable to this project

Answer 6

Review the method the team use and if it was applicable to this project

The next step would be to first review the method the team created the budgeting to ensure that it is accurate and it applies to this project before taking any other action.

Question 7

A major disagreement has occurred on the project between the project manager and one of the suppliers. The supplier keeps sending the wrong materials to the project team, causing a delay in the schedule.

Which type of communication should the Project Manager use first when contacting the supplier about this issue?

a.
Instant message

b.
Face-to-face

c.
Email

d.
Virtual Meeting

Answer 7

Face-to-face

Face-to-face interaction is usually the most effective way to resolve issues in most circumstances. Face-to-face interaction is known to be the most productive way to communicate.

Question 8

Team members have been unable to complete the second half of a deliverable due to working with operations to help users with the finished product. The project manager wants to confirm that the deliverable was transferred to operation.

Which three documents should the project manager use for this decision?

a.
Procurement agreements, and organizational process assets updates, and scope statement

b.
Final report, project document updates, and organizational process assets updates.

c.
Final report, organizational process assets updates, and risk register.

d.
Procurement agreements, scope statement, and organizational process assets.

Answer 8

Final report, project document updates, and organizational process assets updates.

When closing the project, the Project Manager reviews the project management plan to ensure that all project work is completed and that the project has met its objectives. The project documents are updated accordingly.

Question 9

A group of customers has complained that their expectations are not met on a hybrid project. They say the main deliverable has failed a basic performance test and it is not useable for their needs.

What should the project manager do to prevent this from happening again?

a.
Collect feedback from them throughout the project.

b.
Document their needs once the project executes.

c.
Make use of conflict management techniques.

d.
Have them conduct risk assessments throughout the project.

Answer 9

Collect feedback from them throughout the project.

One method to ensure work is accepted once completed is to have more engagement of customers throughout your project.

Question 10

A hybrid project has a change request that was approved to develop a fix to one of the original requirements. The team conducted data analysis and the change request was approved.

What should the project manager do next?

a.
Review the data analysis.

b.
Have the sponsor review the data analysis.

c.
Execute the change request.

d.
Deny the change request.

Answer 10

Execute the change request.

Once a change is approved, it should be implemented.

Question 11

A project manager is being assigned to an ongoing company project. After approving the project management plan and the work has started the project manager has determined that this project will most likely fail to meet its objectives.

What should the project manager do in this situation?

a.
Review any assumptions and do more research on why the project may fail

b.
Meet with the organization PMO and terminate the project

c.
Alert project sponsor and informed him of this

d.
Add this to the issue log and inform the project team

Answer 11

Review any assumptions and do more research on why the project may fail

The best choice here would be to do more research and determine if any assumptions are actually correct since the project manager feels this project may fail.

Question 12

As part of active leadership on an agile project, project managers support team member’s growth and keep them driven throughout each project.

What is one trait that supports this effective leadership?

a.
Use daily conversation sessions to solicit and respond to the team’s concerns.

b.
Provide a team reward for each successfully completed sprint

c.
Stand up for the team’s views.

d.
Challenge the team by giving project tasks.

Answer 12

Stand up for the team’s views.

It is important on an agile project to be a servant leader and that means supporting and standing for the team.

Question 13

Before the team starts the third sprint on an agile project, the project manager is unsure whether or how much work they can complete in the next sprint.

What should the project manager do in this situation?

a.
Have the team create a detailed plan of how they will complete the work in the product backlog

b.
Replace any team member that lacks skills needed to complete the work in the next sprint

c.
Ask the team to work overtime to complete the work in the next sprint to ensure the project stays on schedule

d.
Have the team compute the velocity and then choose work based on the velocity

Answer 13

Have the team compute the velocity and then choose work based on the velocity

The team should choose work based on their velocity. Since the team completed a few sprints, they can easily compute this velocity to determine how much work they can get done in the next sprint.

Question 14

While working on an agile project, the project manager notices two team members have been complaining about the same issue for the last two weeks. The issue seems to be something about the product owner not being happy with their work.

What should the project manager do?

a.
Inform the product owner they’re not allowed to speak to team members

b.
Review what the main cause of this issue is and help them to remove this impediment

c.
Inform the team members to ignore the product owner and complete the work

d.
Report this issue to the PMO and ask for help

Answer 14

Review what the main cause of this issue is and help them to remove this impediment

The best course of action would be to find the main cause of this issue and then remove this impediment that the team can get back to work.

Question 15

A project manager is starting a project using an agile approach and notices most team members only have knowledge of the traditional approach.

What does the project manager need to do first?

a.
Have the team start the project and learn as they go

b.
Have the team go through e-learning courses to learn more about agile methods

c.
Remove team members without the correct knowledge and replace them with team members that know agile

d.
Meet with the team to determine what the training requirements would be and then implement a solution to get the training done

Answer 15

Meet with the team to determine what the training requirements would be and then implement a solution to get the training done

The best choice would be to meet with the team and determine what training requirements they will need and then implement those training requirements.

Question 16

A project manager has just been assigned to an ongoing agile project. After speaking with the team, he finds out that the team feels that they have no power and cannot make decisions on the project.

What can the project manager do to increase the productivity of this team?

a.
Assess the skills of each individual member and then have them make decisions based on their expertise

b.
Inform the team going forward you will be making all decisions for them

c.
Inform the team going forward they will be allowed to make decisions on their own

d.
Have the team meet with the product owner to discuss this issue

Answer 16

Inform the team going forward they will be allowed to make decisions on their own

An agile project team should be a self-directed and self-managing team. An agile project manager should encourage the team to make their own decisions while giving them the support they need.

Question 17

An agile team has just executed its fourth sprint when the project manager notices that the team is working slower than expected. This may cause the sprint to be delayed. If this happens, the entire project can be delayed significantly.

What should the project manager do to resolve this?

a.
Ask the team if they would like help from an SME

b.
Meet with the entire team to better understand what is causing this slowdown and brainstorm a solution

c.
Remove team members that are slowing down the other members

d.
Inform the project management office that the sprint duration will need to be increased

Answer 17

Meet with the entire team to better understand what is causing this slowdown and brainstorm a solution

The best solution would be to meet with the entire and brainstorm a solution to solve this issue.

Question 18

An organization has moved from predictive methods to agile methods. A new agile project manager is working with a newly formed team.

What can the project manager do to ensure the team is successful on the project?

a.
Ensure team members are assigned tasks that best meets their skills

b.
Have the product owner assign the work to the team based on their skillset

c.
Schedule team performance assessments on a weekly basis and implement solutions to correct any weakness

d.
Coach the team both individually and as a whole, remove the impediments and promoting agile values

Answer 18

Coach the team both individually and as a whole, remove the impediments and promoting agile values

A good agile coach will ensure that he works with the team as a whole and individually to remove the impediments and promote agile values throughout the entire agile project.

Question 19

A software issue has been resolved and the project is almost completed. The project manager has been advised that the same issue may probably happen on similar projects in the future.

What should be done first when responding to this information?

a.
Update the risk register.

b.
Ensure that the quality management plan is updated.

c.
Update a risk report.

d.
Update the lessons learned register

Answer 19

The correct answer is: Update the lessons learned register

The lessons learned register will be shared with other projects when this project is done. It is usually archive with the PMO.

Question 20

A new project manager was assigned to a project that had completed 50% of the work. The project manager determines the SPI is .7 and CPI is .9. The project manager wants to meet with the team the next day.

What communication method should the project manager use?

a.
Set up a meeting with the team

b.
Email the team a status report

c.
Update the issue log with this information

d.
Send out a memo to all team members

Answer 20

The correct answer is: Set up a meeting with the team

The best answer here would be to meet with the team for a face-to-face meeting to update the team on the status of the project.

Question 21

A project team member has configured a new email system for the team to communicate. The project manager was not aware that this system existed. The new email system is being used in a way that violates project ethics.

Which action should the Project Manager take?

a.
Report the issue to the PMO after removing the individuals involved.

b.
Monitor communications on this platform.

c.
Update the communication management plan to include the new email system.

d.
Have the project team stop using the system and then review the communications management plan.

Answer 21

Have the project team stop using the system and then review the communications management plan.

Since this platform was not part of the original communications plan and it causing an ethics violation, it should not be used. The Project Manager needs to refer the team members back to the approved project communications plan.

Question 22

A project manager has noticed that two team members working on a large project have acquired knowledge from the project work that could potentially help other team members. The two team members have not shared this knowledge with anyone yet.

How should the project manager proceed in this situation?

a.
Schedule a meeting with all team members and have the two members update the team on the new knowledge

b.
Have the two members send this information to the PMO

c.
Wait until the project is over and then update the lesson learn register

d.
Have the two team members document this knowledge in an email to all team members

Answer 22

The correct answer is: Schedule a meeting with all team members and have the two members update the team on the new knowledge

The best solution would be to have the two team members meet with the entire team and update them on this new knowledge.

Question 23

A project manager has implemented a change request to fix a schedule and budget issue with the project.

Which of the following values would have caused a change request for both cost and schedule?

a.
The SPI is 0.89, and the CPI is 1.06.

b.
The SPI is .83, and the CPI is 1.07.

c.
The SPI is 0.91, and the CPI is 0.94.

d.
The SPI is 1.3, and the CPI is 1.08.

Answer 23

The correct answer is: The SPI is 0.91, and the CPI is 0.94.

An SPI or CPI value of 1 and over is good. Any value under 1 is bad.

Question 24

While working on a traditional project, a few team members have informed the project manager that another member is doing the job incorrectly and without guidance.

What should the project manager do in this situation?

a.
Have the entire project team review the resource management plan

b.
Have the team meet with the member and provide guidance to him

c.
Have the team member review the stakeholder engagement plan

d.
Review the resource management plan and meet with the team member to understand the main issue

Answer 24

Review the resource management plan and meet with the team member to understand the main issue

The best solution here would be to first review the resource management plan to understand how to manage conflicts with resources and then meet with this new member to understand the main issue.

Question 25

A project manager is working on a project where the scope is at a high level and will need to hire a vendor to conduct the work. The PMO wants the project to have a signed contract.

What contract should be used?

a.
Cost plus incentive fee (CPIF) contract.

b.
Firm fixed price (FFP) contract.

c.
Fixed price incentive fee (FPIF) contract.

d.
Time and material (TM) contract.

Answer 25

The correct answer is: Time and material (TM) contract.

A time and materials contract is where the seller bills the buyer for all work perform and all materials used. It’s best used on a project where the scope is not detailed. This has the most risk to the buyer.

Question 26

A project manager has been assigned to an ongoing project. The project is about building a new community center. After reviewing the project management plan, the project manager realizes there is no stakeholder engagement plan.

What should the project manager do to create this plan?

a.
Review what communications will be needed for each stakeholder on the project

b.
Review how each stakeholder can negatively impact the project

c.
Review how to negotiate with all stakeholders on the project

d.
Review the different types of stakeholders on the project

Answer 26

The correct answer is: Review the different types of stakeholders on the project

The best action here would be to review the different types of stakeholders on the project and then analyze how to engage them on the project.

Question 27

An organization is about to implement a hybrid project using two different methods of agile. The product owner has specified that he would like the product to be delivered in increments but has never worked on a project like this.

What should the project manager do to help the product owner?

a.
Complete the project management plan with the help of the product owner

b.
Coach the product owner on how the project will be handled

c.
Have the team prioritize the product backlog and break the work down into increments

d.
Have the team train the product owner on the new agile methods

Answer 27

The correct answer is: Coach the product owner on how the project will be handled

The best solution would be to coach the product owner on how these agile methods would be used to build the product. Then review what the product owner role is and why it’s important for the success of the project.

Question 28

A project team has had difficulties reaching decisions while solving difficult issues. In the last few meetings, the team was able to reach a decision using a particular technique that was taught to them recently.

Where should the project manager document this technique and have the team continuously using it?

a.
Configuration management plan

b.
Team charter

c.
Stakeholder engagement plan

d.
Communications management plan

Answer 28

The correct answer is: Team charter

The team charter is a document created by the team to help manage how the team would collaborate and manage the project. This includes how to reach a consensus on the project.

Question 29

A contractor demands payment for the last set of work they did one week ago. The project is still ongoing and there are other vendors that need to get paid.

How should the Project Manager respond to this contractor’s demand?

a.
Act according to the agreement between the contractor and the project

b.
Immediately sent payment to the contractor.

c.
Have the customer inspector sent the payment.

d.
Negotiate payment through a face-to-face meeting with the contractor.

Answer 29

Act according to the agreement between the contractor and the project

When managing a project, it is important to follow all terms and conditions listed in an agreement that should include all payments that will be made.

Question 30

A project manager has recently been informed that customers are speaking directly to the project sponsor about implementing changes to the project scope. This generally happens without the project manager’s knowledge and the team only finds out about it after the changes have been approved.

What should the project manager do to handle this?

a.
Have a meeting with the customers and project sponsor to review the stakeholder engagement plan

b.
Update the change management plan where the project manager will be the only one that can approve a scope change

c.
Inform the project sponsor only team members can approve changes

d.
Inform the change control board of this issue and replace the project sponsor

Answer 30

The correct answer is: Have a meeting with the customers and project sponsor to review the stakeholder engagement plan

The best option here would be to review the stakeholder engagement plan with the customers and sponsor and understand how to manage changes on the project.