Test 1 Flashcards
Work ethic
set of values based on moral virtues of hard work and diligence, involving a range of activities, from individual acts to the philosophy of the entire facility
Work ethic vs Ethnical standards
work ethics –> moral virtues based on your standards
characteristics of professionalism
loyalty
courtesy
initiative
flexibility
credibility
confidentiality
What does loyalty mean in professionalism
stay loyal to placing effort into the reason why the company has hired you
building blocks of attitude
cognitive
affective
behavioral
perception of professionalism
teamwork
time management
hygiene
interpersonal skills
emotional intelligence components
self awareness
self regulation
self motivation
empathy
relationship management
self awareness
be aware of your emotions as they arise
self regulation
manage your impulses, soothe yourself and respond appropriately
self motivation
delay gratification, stay motivated and persistent in face of setbacks
empathy
understand others feelings, needs, wants and concerns
relationship management
manage others’ emotions, organize groups and negotiate solutions
empathy vs sympathy
empathy = building connection, feeling with them
Sympathy = building disconnection, feeling bad for them
Connotative meaning
emotional and imaginative association about a word (+ or -)
-open to interpretation
- can be influenced by culture
denotative meaning
strict dictionary meaning to a word
- cannot assume patient knows it
assertive
confidently and comfortably express thoughts and feelings while respecting the rights of the patient (4.1)
aggressive
overpowering and forceful manner to meet their needs at the expense of others
electronic health record
can exchange information in facility and others
electronic medical record
exchanges information at single facility
diversity
it is an incorporate emotional states, beliefs, and individual characteristics not ethnic or minority group in a social system
Cultural competence
the ability to provide quality care, which includes social, cultural, and communication needs, to diverse patient populations
elements of cultural competence
knowledge
empathy and compassion
cultural humility
culture
a set of learned values, beliefs/religion, customs, and practices shared by a group and passed from one generation to another.
subculture
sharing many cultural characteristics but has behaviors and ideas that make them different