Términos del centro de llamadas 3 Flashcards

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1
Q

The client

A

El Cliente

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2
Q

The Customer

A

La Clienta

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3
Q

The Agent

A

El Agente

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4
Q

The Agent

A

La Agente

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5
Q

The Call

A

La Llamada

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6
Q

The Calls

A

Las Llamadas

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7
Q

The telephone

A

el teléfono

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8
Q

The computer

A

La computadora

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9
Q

The headset

A

El auricular

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10
Q

The system

A

El sistem

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11
Q

The problem

A

El problema

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12
Q

The solution

A

La solucion

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13
Q

The order

A

El Pedido/orden

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14
Q

The Request

A

La solicitud

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15
Q

The resolution

A

La resolucion

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16
Q

Payment

A

el pago

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17
Q

Account Number

A

El numero de cuenta

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18
Q

Home Address

A

La direccion

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19
Q

Email address

A

El correo electronico

20
Q

Process

A

El procedimiento

21
Q

Spanish team

A

Equipo español

22
Q

Quality Analyst

A

Analista de Calidad

23
Q

Supervisor

A

El Supervisor

24
Q

Supervisor

A

La Supervisora

25
Q

Manager

A

La Gerente

26
Q

The clients

A

Los Clientes

27
Q

The Agents

A

Los Agentes

28
Q

Team

A

El Equipo

29
Q

Department

A

El Departamento

30
Q

The purpose

A

El propósito

31
Q

Trainer

A

El Entrenador

32
Q

Trainer

A

La Entrenadora

33
Q

Interviewer

A

El Entrevistador

34
Q

Interviewer

A

La Entrevistadora

35
Q

Requirement

A

El requisito

36
Q

Escalation

A

La escalada

37
Q

Telephone number

A

El numero de telefono

38
Q

Computer Tech

A

El Técnico Informático

39
Q

Customer’s Name

A

Nombre del cliente

40
Q

Refund

A

el reembolso

41
Q

Training

A

El entrenamiento

42
Q

technical support

A

soporte técnico

43
Q

Sales account

A

Cuenta de ventas

44
Q

Financial account

A

Cuenta financiera

45
Q

Customer Service

A

Servicio de atención al cliente