Terminology-Week 1 Flashcards
What is SLA?
SLA stands for Service Level Agreement referring to mechanisms and practices that ensure quality and timely service
What is Urgency?
Urgency describes the prioritization of some assigned work
- low urgency is low priority
- high urgency is high priority
What is the Get Next Work feature?
Get Next Work is a function that automatically pulls up work from a combined list (consisting of their worklist and work queues the user is a part of) based on urgency
What does Start refer to?
Start refers to the time when the work was first created.
- it is the first phase of an SLA
What does Goal refer to?
Goal refers to the preferred finish time for the work
- This is one of the 4 phases of an SLA
What does Deadline refer to?
Deadline refers to the actual finish time for the work
- This is one of the 4 phases of an SLA
What does Passed Deadline refer to?
Passed Deadline refers to the time period after which to increase urgency and start over
What is a Flow?
Flow is a rule type that represents a process in the Case Lifecycle Designer
- Made of shapes and connectors
What is a Shape?
Shape is the component for running some rule type in a flow or controlling the logic of a flow
What is a Connector?
A Connector links two shapes. Connectors can also carry behavior in the form of Flow Actions and Validation rules.
What is a Flow Action?
A Flow Action links a connector to a section rule
What is Likelihood?
Likelihood is the priority rating of a connector. It influences which connector will be run by default, the order in which non-default connectors will be presented as optional actions, and the order in which connectors’ logic will be evaluated.
What is a Decision Shape?
A Decision Shape is a red parallelogram shape that allows for branching, logic-based pathways in a flow.
What is a Case?
A business transaction modeled in Pega using stages.
What is a Stage?
A Stage is a transfer of ownership or some other event that breaks up a case. Stages are broken up into processes.
What is a Process?
A Process is a set of actions called steps
What is a Step?
A Step is a single unit of behavior in the Case Lifecycle
What is an Alternate Stage?
An Alternate Stage is a stage in a case that is not on the Happy Path
What is the Happy Path?
The Happy Path is the set of events the average participants, with no special circumstances, would experience