Terminology-Week 1 Flashcards
What is SLA?
SLA stands for Service Level Agreement referring to mechanisms and practices that ensure quality and timely service
What is Urgency?
Urgency describes the prioritization of some assigned work
- low urgency is low priority
- high urgency is high priority
What is the Get Next Work feature?
Get Next Work is a function that automatically pulls up work from a combined list (consisting of their worklist and work queues the user is a part of) based on urgency
What does Start refer to?
Start refers to the time when the work was first created.
- it is the first phase of an SLA
What does Goal refer to?
Goal refers to the preferred finish time for the work
- This is one of the 4 phases of an SLA
What does Deadline refer to?
Deadline refers to the actual finish time for the work
- This is one of the 4 phases of an SLA
What does Passed Deadline refer to?
Passed Deadline refers to the time period after which to increase urgency and start over
What is a Flow?
Flow is a rule type that represents a process in the Case Lifecycle Designer
- Made of shapes and connectors
What is a Shape?
Shape is the component for running some rule type in a flow or controlling the logic of a flow
What is a Connector?
A Connector links two shapes. Connectors can also carry behavior in the form of Flow Actions and Validation rules.
What is a Flow Action?
A Flow Action links a connector to a section rule
What is Likelihood?
Likelihood is the priority rating of a connector. It influences which connector will be run by default, the order in which non-default connectors will be presented as optional actions, and the order in which connectors’ logic will be evaluated.
What is a Decision Shape?
A Decision Shape is a red parallelogram shape that allows for branching, logic-based pathways in a flow.
What is a Case?
A business transaction modeled in Pega using stages.
What is a Stage?
A Stage is a transfer of ownership or some other event that breaks up a case. Stages are broken up into processes.
What is a Process?
A Process is a set of actions called steps
What is a Step?
A Step is a single unit of behavior in the Case Lifecycle
What is an Alternate Stage?
An Alternate Stage is a stage in a case that is not on the Happy Path
What is the Happy Path?
The Happy Path is the set of events the average participants, with no special circumstances, would experience
What is Routing?
Routing is making sure an assignment gets to the correct operator or work group for processing
What is an Assignment?
An Assignment is a portion of work required for case processing, such as a Collect Information step
What is an Operator?
An Operator is a user with Pega credentials
What is a Work Group?
A Work Group is a team or other business grouping of operators
What is a Worklist?
A Worklist is a single operator’s queue of assignments to process
What is a Workbasket?
A Workbasket is old terminology for an entire work group’s queue of assignments to process
What is a Work Queue?
A Work Queue is new terminology for Workbasket
- An entire work group’s queue of assignments to process
What is Cascading Approval?
Cascading Approval refers to getting approvals from multiple sources that constitute a hierarchy, moving from the lowest level to the highest
What is PRPC?
PRPC stands for Pega Rules Process Commander. Responsible for parsing and using rules in Pega
What is Clipboard?
Clipboard is a server object that stores data users need while they are logged in. The clipboard is divided into threads, which are divided into pages.
What is a Thread?
A Thread is a single line or scope of work.
EX: each unique case a user has opened a tab for has a thread on the Clipboard
What is a Page?
A Page is a unit of data on the Clipboard. Pages can have primitive data, other pages, or page lists in them
What is Scope?
Scope is who should be able to access some piece of data on the Clipboard and how long it should last. There are three scopes: Thread, Requestor, and Node
What is Thread Scope?
Thread Scope is the data that is only accessible inside of the thread it is stored in. The data should not be accessed outside of the thread it’s stored on
What is Requestor Scope?
Requestor Scope is when the user who requested it should be the only user who can access it, and it should last for as long as it is needed.
What is Node Scope?
Node Scope is when any user can access this data
What is a Data Type?
A Data Type is a custom, architect-defined object type. It can be stored in Pega’s database or an external one and has its own data model.
What is a Data Object?
A Data Object is what a data type is called in App Studio
What is a Record?
A Record is a row in a source database that represents one instance of a data type
What is a Data Page?
A Data Page is a page on the Clipboard that is meant to hold one or a list of records of a single data type
What is a Data View?
A Data View is a data page in App Studio
What is Integration Designer?
The Integration Designer is an interface in App Studio that allows an architect to see all data object and how they relate to one another, as well as any integrations that source those objects
What is a Business Process Management(BPM) tool?
Using technology to automate business processes that otherwise were handled entirely by hand
- Also known as a Digital Process Automation(DPA) tool
What is Direct Capture of Objectives(DCO)?
Analyzing user stories and client requirements to produce a Pega application or case
What is Pega Express Methodology?
The Pega standard way of developing applications, including project management and other principles
What is a Journey?
An overarching user experience that can span many microjourneys
What is a User Story?
A project requirement packaged as a potential use case
What is a Microjourney?
A specific set of related steps a user must follow during some journey
What are the three pillars of a customer journey?
- Microjourneys and Cases
- Personas and Channels
- Data model and Integrations
What are the four steps of Express Methodology?
The four steps are Discover, Prepare, Build, and Adopt
