Terminology Flashcards
What is the STAR method?
A technique for structuring responses in interviews or presentations.
STAR stands for Situation, Task, Action, Result.
What does the ‘Situation’ component of the STAR method entail?
Briefly describe the context or challenge.
What does the ‘Task’ component of the STAR method involve?
Outline what you were responsible for.
What should be explained in the ‘Action’ component of the STAR method?
Explain what you did to address the task or challenge.
What is highlighted in the ‘Result’ component of the STAR method?
Highlight the positive outcome.
What is System Configuration and Customization?
Adapting software settings and features to align with the specific operational needs of the property and its management team.
This involves modifying the software to fit the unique requirements of the organization.
What does Workflow Development entail?
Designing automated sequences of tasks within the software to ensure efficiency and consistency in day-to-day operations.
This helps streamline processes and reduce manual errors.
What is the purpose of Process Mapping and Integration?
Outlining how tasks and operations should flow, then incorporating them into the software to ensure all functions work together seamlessly.
This is critical for maintaining operational coherence.
How can User Experience Optimization be defined?
Enhancing how homeowners, committees, and staff interact with the software to make it intuitive, efficient, and aligned with their needs.
This focuses on improving user satisfaction and usability.
What are Operational Procedures?
Establishing step-by-step guidelines for staff and committees to follow, ensuring consistency in handling community-related tasks.
Operational procedures are critical for maintaining uniformity and efficiency in organizational processes.
What does Policy Implementation involve?
Turning board-approved directives into actionable rules and practices for the community and management to follow.
Effective policy implementation is essential for achieving the goals set by the board.
What is the purpose of Training and Onboarding Programs?
Educating staff, board members, and committees on how to use new systems or processes effectively.
Proper training ensures that all members are equipped to perform their roles efficiently.
What are Feedback Management Systems?
Creating structured methods for gathering, tracking, and responding to input from homeowners, committees, and the board to improve operations.
These systems help in enhancing communication and addressing concerns within the community.
