Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Seagate (TP) > Teleperformance Info > Flashcards

Teleperformance Info Flashcards

1
Q

What’s CSAT?

A 
Customer Satisfaction (CSAT)
it's a measure of how products and services supplied by a company meet or surpass customer expectation and our goal is 75%
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the top elements of great CSAT?

A
  1. Quick issue resolution
  2. Issue resolution within a single interaction
  3. Friendly customer service representative.
  4. Follow up by the same service representative.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

¿Como funciona la resolucion de un problema por medio de correos?

A

Desde la primera interaccion a la 3ra varios agentes tendran el caso, pero a partir de la 3ra, el agente se convierte en manager del caso. Este le dara una resolucion difinitiva.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What types of interaction do we have in Seagate?

A
  1. Inbound Calls.
  2. Emails
  3. Chat
  4. Social Media & Web messaging
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is partitioning?

A

Disk partitioning is dividing of the data storage space of a hard disk drive into separate areas referred to as partitions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What’s Disk formatting?

A

It’s the process of preparing a hard disk or other storage medium for use, including setting up an empty file systerm.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What does disk partitioning tell?

A

It tells the OS how the drive space will be divided and used.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is file corruption?

A

Every file on your system is a piece of electronic data. It has a certain structure, depending on what type of file it is, and a certain content. With the right information in the right part of the file, it functions normally. But if the wrong information is written to a file, or the right information is written in the wrong place, the data can become garbled and scrambled, leaving you with a corrupted file.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

¿Cual es el formato nativo de Windows?

A

NTFS or New Technology File System.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

¿Cual es el formato nativo de Mac?

A

HFS Plus (HFS+) (a.k.a Mac OS Extended Journaled) 32-bit file system that replaced HFS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is APFS?

A

It’s the Apple File System introduced in the Fall of 2017.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is PCC?

A

Port(USB), Cable (USB), Computer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What’s a freedom week?

A

It’s a vacation week without pay. You need to ask 1 month in advance.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What’s undertime?

A

It’s time required to do something mandatory or necessary., which needs to be covered sometimes with overtime on a Saturday.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

¿Como enviar la fotografia para la credencial de TP?

A

ana.villegas@teleperformance.com y tambien a Pedro.Borroel@teleperformance.com
Subject: Nombre Completo y #CCMS 3911872
adjuntar la fotografia con fondo blanco

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is a drive interface?

A

The type of cable the HDD uses to connect with the computer.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What are the most common USB cables?

A

USB Type A
(The most typical)
USB mini B (como el de RCA mp3)
USB 2.0 Micro B como el de mi primer HUAWEI.

USB 3.0 Micro B tiene como una division en

USB 3.1 Type C (como el de mi P30 LITE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What is a thunderbolt cable?

A

Es un cable con un transfer rate de 10 hasta 40Gbps.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What is an RMA?

A

Return Merchandise Authorization or Return Goods Authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product’s warranty period.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

A quien contacto en cuanto a becas?

A

Livier.Albanes@teleperformance.com

winkler.40@tpnsn.com

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What is EFI?

A

The EFI (Extensible Firmware Interface) system partition or ESP is a partition on a data storage device (usually a hard disk drive or solid-state drive) that is used by computers adhering to the Unified Extensible Firmware Interface (UEFI).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What’s EDW?

A

Enterprise Data Warehouse

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What can you verify in EDW?

A

warranty and date
Product info.
Manufacturing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

What does OEM stand for?

A

Original Equipment Manufacturer.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

What is an ARO?

A

Advanced Replacement Option

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

What’s the data transfer rate of a USB 1.0 Low-Speed?

A

1.5 Megabits per second (Mbps)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

What’s the data transfer rate of a USB 1.1/Full-Speed?

A

12 Mbps

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

What’s the data transfer rate of a USB 2.0/Hi-Speed?

A

480 Mbp

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

What’s the data transfer rate of a USB 3.0/SuperSpeed?

A

5 Gbps

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

What’s the data transfer rate of a USB 3.1/SuperSpeed:?

A

10 Gbps

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

What’s the data transfer rate of a thunderbolt 1 cable?

A

10 Gbps

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

What’s the data transfer rate of a thunderbolt 3 type C?

A

From 10 to 40 Gbps

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

When do we use the Seagate Recovery

A

When the customer wants to recover data and his disk is not damaged.

34
Q

How do you identify when the HDD has a fabrication error?

A

Windows 3.86GB 4.14 GB para Mac

35
Q

What’s an OEM?

A

It’s an Official Equipment Manufacturer?

36
Q

¿Cuando se le da una extension de garantia al cliente?

A

Cuando el cliente haya comprado el producto en amazon recientemente y tenga su comprobante de compra.

37
Q

What does POP stand for?

A

Proof of Purchase

38
Q

What does RUSS stand for?

A

Rapid Update Screen for Serial

39
Q

What does MIT stand for?

A

Missing In Transit

40
Q

When do you cancel a warranty?

A

When the device or HDD has been stolen

41
Q

What is ARF?

A

Asset Recovery Fee

42
Q

Where can you find the inventory?

A

Allocation workbench

43
Q

What does NMS stand for?

A

it means Network Management System

44
Q

What’s NPS?

A

Net Promoter Score

45
Q

What is GRS?

A

Global Return System

46
Q

What does RAID stand for?

A

Redundant Array of Inexpensive Disks. That means that RAID is a way of logically putting multiple disks together into a single array.

47
Q

RAID 0

A

One file is divided into 2 parts in 2 different drives saving storage space.

48
Q

RAID 1

A

This mirrors data to another drive, utilizing storage space in both drives

49
Q

RAID 3

A

4 drives 2 halves and a parity

50
Q

RAID 5

A

4 drives 1 parity, file is divided into 3 drives.

51
Q

RAID 6

A

5 drives, 2 parities, file divided into 3 drives

52
Q

RAID 10

A

No parities, it has 2 mirrors in 4 drives.

53
Q

What is concatenation (BIG)?

A

It’s a series of interconnected things or events.

the action of linking things together in a series.

54
Q

Where do I find my schedule?

A

In PPC1

55
Q

LA WIKI’S LINK

A

https://seagatetechnology.sharepoint.com/sites/GCSites/wikihome/GS%20Pages/SeaHelp.aspx

(It should be pasted on an incognito window)

56
Q

How do you get to the encrypted messages?

A

Information Exchange dentro de CCMS (en la lupa de busqueda)

57
Q

What is SCR?

A

Symptom, Cause, Resolution

They’re very useful

58
Q

What are these acronyms CS, Misc., PS, TS?

A

Customer Service(Support), MIscellenaous, Pre-sale and Trouble Shooting.

59
Q

SCR Master Table (Symptom, Cause and Resolution)

A

Se encuentra en La Wiki

60
Q

SEAGATE CREDENTIALS

A 
GID/Username: 758177
Password: Fer280784Sanz
Two Factor Code/2FA: 5SFDHD3WE7HBXKBD
Email: fernando.s.reyes@seagate.com
Password dentro de 365 Office:  Fer280784Sanz
61
Q

O365 Office and Salesforce - Citrix

A

Es la opcion para llegar a las herramientas de Microsoft including outlook

62
Q

What’s the link for SalesForce

A

https://seagate.my.salesforce.com/console

63
Q

Customer Support Salesforce

A

https://seagate.my.salesforce.com/console?tsid=02u300000014UPR

64
Q

What’s the link for USB external troubleshooting?

A

https://www.seagate.com/support/kb/usb-external-troubleshooter-003581en/

65
Q

What’s the link for SEAGATE tools?

A

https://lco-ssl.seagate.com/cts

66
Q

What’s my AVAYA ID number?

A

5099359

67
Q

POST CALL INFORMATION SURVEY

A

https://forms.office.com/Pages/ResponsePage.aspx?id=aiFm1EPGSkOcLgV0SMF8vrVAZPFHbclOjfp19ySDWL5UNjVLUEVKN1o2SUVXME4xOVJPTUJNUTJHSi4u

68
Q

What’s the ecomm 2? (It’s inserted when you are sending an RMA number)

A

“Seagate will send you an email acknowledging your order with additional information regarding Seagate’s return policy, shipping instructions, and the previously mentioned online terms that apply to your order. Please call us back if you do not receive such an email in the next hour. If you do not accept any of the terms contained in that email, please call us back within the next 3 hours and we will cancel your order.”

69
Q

What’s the ecomm 1?

A

“By submitting your return order over the phone, you agree to the Seagate privacy policy and Seagate online terms and conditions available at the legal page on our website at www.seagate.com, and to the return policy, shipping instructions, and E-Commerce & RMA Terms available on the support pages of our website. You will be provided an order acknowledgement following submission of your order, giving you the ability to review the entirety of these online terms and contact Seagate if you have any questions, or cancel your order if you do not agree to these terms. To proceed with your order please indicate whether you accept.” Customer must say YES.

70
Q

Where to go to obtain Customer Delight Promo Code?

A

https://seagatetechnology.sharepoint.com/sites/GCSites/wikihome/GS%20Pages/SeaHelp/AMER%20-%20Home%20Page/Policies/Customer%20Delight/Customer%20Delight%20Promo%20Code.aspx

71
Q

3rd party URL

A

https://seagatetechnology.sharepoint.com/sites/GCSites/wikihome/GS%20Pages/SeaHelp/Global%20Support/Third%20Party%20URLs.aspx

72
Q

call flow

A

https://seagatetechnologymy.sharepoint.com/:p:/g/personal/omar_lopez_seagate_com/EbGji8eHvMFCjavZje2qMS4BY7bn4Ggh3jqEOgl3IsXEIw?e=2jGfhZ

73
Q

Free in-lab Recovery CREATION

A

https://seagate.my.salesforce.com/apex/SRS_Jobtrk_RR?sfdc.tabName=01r30000001c9SM

74
Q

Codigo para el Delight Recovery

A

2019Delight04

75
Q

THIRD PARTY SCRIPTS

A

“Please be aware that the provided URL(s) is not a Seagate maintained or monitored website.”

76
Q

Call Interaction TRACKER is mandatory

A

https://forms.office.com/Pages/ResponsePage.aspx?id=aiFm1EPGSkOcLgV0SMF8vqQ3k_iEtOFJg26hj-4vnGJUOVVVMUU3TENVVzVKR1pJWlUzVEU4NUNHSy4u

77
Q

VERBIAGE SCRIPTS

A

https://seagatetechnology.sharepoint.com/sites/GCSites/wikihome/GS%20Pages/SeaHelp/AMER%20-%20Home%20Page/Policies/Verbiages%20Master%20List.aspx

78
Q

FREE SHIPPING LABEL CREATION

A

https://seagatetechnology.sharepoint.com/sites/GCSites/wikihome/GS%20Pages/SeaHelp/AMER%20-%20Home%20Page/Warranty/Apps/Campus%20Ship/Creating%20an%20Electronic%20Return%20Label%20in%20UPS%20CampusShip.aspx

79
Q

NEW DAILY CASE TRACKER, VICTOR’S TEAM

A

https://forms.office.com/Pages/ResponsePage.aspx?id=aiFm1EPGSkOcLgV0SMF8vqQ3k_iEtOFJg26hj-4vnGJUNUJQNUZFN1VYNkpYUlFEVlZVMFpKUkpQMy4u

80
Q

POWER SUPPLIES AND HARD DRIVES COMPATIBILITY FOR LACIE

A

https://seagatetechnology.sharepoint.com/sites/GCSites/wikihome/GS%20Documents/PowerSupply_compat.pdf#search=LACIE%20mini%20Hub

81
Q

USB Cables and Speeds for LaCie

A

https://www.lacie.com/manuals/lacie-mobile-drive/cables-and-connectors/

82
Q

Toolkit’s User Manual

A

https://www.seagate.com/files/www-content/manuals/tool-kit/pdf/tool-kit-en_US.pdf

Seagate (TP) (4 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions