Telehealth Cold Calling Objections

Question 1

WDYD?

Answer 1

• You know how so many doctors are struggling to see patients, book new appts, and collect revenue during this, PatientPop rolled out a new Telehealth product for this very reason. To help doctors get back in touch with their patients, see more patients each day, and easily collect payment for these sessions.

How are you ________, right now so that ____________, especially with the coronavirus nonsense happening.

Question 2

Struggling to keep the doors open/in business

Answer 2

You’re not alone, I’m hearing it left and right, that’s actually why I called, a lot of doctors, literally thousands per day, are setting up Telehealth for their practice since it allows them to see more patients from anywhere and get reimbursed. Have you looked into or researched this at all for you practice.

Question 3

Yes we already use someone

Answer 3

(Relief Tone) Thank God! So many Dr’s haven’t made a change/update yet, good for you! - What are you using?What’s best the best part for you during this time?

Question 4

Never Call Me Again

Answer 4

(Sad/apologetic tone) - IMPORTANT - BACK OFF RIGHT AWAY – I was afraid of that (that’s why the diffusing statement is so important) I just wanted to help that’s my bad. I wish you the best of luck with everything, I know it’s hard out there, that’s why I called. I’ll just shoot you an email, is it ____@____.com?

Question 5

Is this a sales call?

Answer 5

No this is a trying to see if we can help call, not even offering anything for sale yet, just trying to see if we can even potentially help you. How are you ______, right now so that ________?

Question 6

How Much Does It Cost

Answer 6

With the average reimbursement for a telehealth session around $50, you’re only going to need like 4-5 per MONTH to cover the cost, most Dr’s, once they launch, are doing 4-5 per week, sometimes PER DAY!

Question 7

I can’t afford ANYTHING right now

Answer 7

(Tone sad but encouraging) - You’re not alone in this at all, Dr’s all across the country are struggling with this, and have to make the hard choices. Because telehealth is low cost, and the volume can be so high, most are covering their cost literally month 1. The average reimbursement is $30-$50. Just getting 7-10 appointments per month will more than cover your cost. It might still be worth looking into as a way to help you stay afloat. Can I show you how it works?