Technology and Operations Management

Question 1

• refers to physical products with embedded sensors that are connected to the Internet.

Answer 1

Internet of Things (IoT)

Question 2

• the enabler that makes today’s service and manufacturing systems operate productively and meets customer needs better than ever.

Answer 2

TECHNOLOGY

Question 3

• refers to equipment and devices that perform a variety of task in the creation and delivery of goods and services.
  SOME EXAMPLES:
  computers, microprocessors, optical switches, satellites, sensors, robots, automated machines, bar-code scanners, and radio-frequency identification (RFID) tags.

Answer 3

HARD TECHNOLOGY

Question 4

• refers to the application of the internet, computer software, and information systems to provide data, information, and analysis and to facilita the creation and delivery of goods and services.
  SOME EXAMPLES:
  Database systems, artificial intelligence programs, and voice-recognition software

Answer 4

SOFT TECHNOLOGY

Question 5

provides the ability to integrate all parts of the value chain through better management of data and information.

Answer 5

INFORMATION TECHNOLOGY

Question 6

• represent the union of hardware, software, database management, and communications to automate and control production activities, from planning and design to manufacturing and distribution.

Answer 6

COMPUTER-INTEGRATED MANUFACTURIG SYSTEMS
(CIMSs)

Question 7

The goal of the operations manager is to provide the best synthesis of technology, people, and processes; this interaction is often called

Answer 7

sociotechnical system

Question 8

A key factor that affects technology decisions is-

is a measure of the contribution margin (revenue minus variable costs) required to deliver a good or service as the business grows and volume increase; a key issue in e-commerce.

Answer 8

Scalability

Question 9

is the capability to serve additional customers at zero or extremely low incremental costs

If an organization establishes a business where the incremental cost (variable cost) to serve more customers is zero, then the firm is said to be infinitely scalable

Answer 9

HIGH SCALABILITY

Question 10

implies that serving additional customers requires high incremental variable costs.

Answer 10

LOW SCALABILITY