technology and business

Question 1

disadvantages and advantages of technology

Answer 1

advantage - communication is quicker and easier
computers can reduce long term costs as they reduce man - hours
disad - can be expensive to buy equipment and train or hire staff

Question 2

e - commerce

Answer 2

internet to buy or sell products - firms need to adapt e.g. build websites, employ it specialists, develop systems to distribute items

Question 3

firms can communicate digitally with stakeholders

Answer 3

websites - customer service or blogs
email - quick, can be on a smaller or larger scale
apps - communicate with customers and provide information about the business, can be used to sell and promote products
live chats - instant messaging service, employees can talk from different locations, or customers can speak to customer service advisor
video calls - communicate from diff locations rather than travelling to meet
social media - advertisement

Question 4

why do customers need to copy what communication methods competitors are using

Answer 4

to stay competitve