Technical Communication

Question 1

Give some documents associated with technical communication

Answer 1

Proposals, Emails, Reports, Podcast, Blogs, Wikis

Question 2

What are the four basic modes of communication?

Answer 2

Listening, Speaking, Reading, Writing

Question 3

This is the art of hearing attentively or a process of receiving and interpreting the spoken words

Answer 3

Listening

Question 4

This is an act of making vocal sounds to converse or expressing thoughts and feelings

Answer 4

Speaking

Question 5

This is a complex cognitive process of decoding symbols to construct meaning

Answer 5

Reading

Question 6

Give the five factors of challenges in producing technical communication

Answer 6

1. Audience Related Factor
2. Purpose Related Factor
3. Setting Related Factor
4. Document Related Factor
5. Process Related Factor

Question 7

What are the 6 major characteristics of technical document?

Answer 7

1. Addresses particular readers
2. Helps Readers solve problems
3. Reflects the organization’s goals and culture
4. Produced Collaboratively
5. Uses Design to increase readability
6. Consists of words or images or both

Question 8

Give the nine characteristics distinguish excellent technical documents

Answer 8

1. Honesty
2. Clarity
3. Accuracy
4. Comprehensiveness
5. Accessibility
6. Usability
7. Conciseness
8. Professional Appearance
9. Correctness

Question 9

Knowing who the readers, what they understand about the subject, what kind of document to write, and what sentence style and vocabulary to use

Answer 9

Address particular readers

Question 10

Produce a video or text that explains to your company’s employees how to select their employee benefits

Answer 10

Helps readers solve problems

Question 11

Many organizations encourage their employees to blog about their areas of expertise to create a positive image of the organization

Answer 11

Reflects the organization’s goals and culture

Question 12

You will routinely post questions to networks of friends and associates - both inside and outside your own organization - to get answers to technical questions

Answer 12

Produced collaboratively

Question 13

Use design such as typography, spacing, and color to make a document not only more attractive but also more usable or readable

Answer 13

Uses design to increase readability

Question 14

Images both static and moving can make a document more interesting and appealing

Answer 14

Consists of words or images or both

Question 15

You need to tell the truth and not mislead the reader

Answer 15

Honesty

Question 16

Produce a document that conveys a single meaning the reader can understand easily

Answer 16

Clarity

Question 17

Technical documents must be as objective and unbiased as you can make them

Answer 17

Accuracy

Question 18

It contains sufficient detail so that readers can follow the discussion and carry out any required tasks

Answer 18

Comprehensiveness

Question 19

A good technical document can be accessed and used by people with varying physical abilities

Answer 19

Accessibility

Question 20

How successfully a document achieves its purposes and meets its audience’s needs

Answer 20

Usability

Question 21

You can shorten most writing by 10 to 20 percent simply by eliminating unnecessary phrases

Answer 21

Conciseness

Question 22

If your writing is full of errors, readers will wonder if you were also careless in gathering, analyzing, and presenting the technical information.

Answer 22

Correctness

Question 23

Successful communicators know how to perform primary research

Answer 23

Ability to perform research

Question 24

Identify the best information that is the most accurate, relevant, recent, and unbiased and then figure out how it can help them in understanding a problem and ways to solve it.

Answer 24

Ability to analyze information

Question 25

Know how to express themselves clearly and simply, both to audiences that know a lot about the subject and to audiences that do not

Answer 25

Ability to speak and write clearly

Question 26

When they make mistakes, they admit them and work harder to solve the problem

Answer 26

Be honest

Question 27

Every professional is a lifelong learner

Answer 27

Be willing to learn

Question 28

Successful communicators understand their own emotions and those of others

Answer 28

Display emotional intelligence

Question 29

Successful communicators reply to requests for information, and. they share information willingly

Answer 29

Be generous

Question 30

They monitor the best online sources for new approaches that can spark their own ideas

Answer 30

Monitor the best information

Question 31

Successful communicators are well organized and diligent

Answer 31

Be self-disciplined

Question 32

Communicators sometimes need to put their current projects aside in order to respond immediately to a problem or request

Answer 32

Prioritize and respond quickly

Question 33

Your document should adhere to the formal standards of your organization or your professional field

Answer 33

Professional appearance