Teat 8 Flashcards
While communicating with people officers should watch for…
Changes in skin color
Language
Physiological changes
Common barriers to effective communication….
Gender
Physical differences
Generational differences
Common aids to effective communication
Preparation
Feedback
Respectful
No slang
Non verbal behavior that show disbelief hostility doubt
Constant interruption
Tapping fingers
Starting off into space
Dimensions of communication
Physical
Psychological
Social
Temporal
Noise and internal noise
Noise. Something loud
Internal noise Inside persons head
Encoding decoding adapting converting
Encoding sends message
Decoding receives message
Difference between culture ethnicity and religion
Not all Israel is Jew Not all Middle East is Muslim
Cultural norms and transmitted through…
Socialization
Religion
Education
What is procedural justice
Good technique and strategy to improve relationship with police
4 principles of procedural justice
Voice
Respect
Neutrality
Trustworthiness
What is Tyler’s research
Why people obey during police encounter Because they think the reason is legitimate
What are the benefits of procedural justice
More compliance and people will obey and less crime
2 complements presented in police encounters
Decisions made were unbiased Respectful and dignified treatment was maintained
Explain the community back account
Deposits Courtesy honesty respect
Withdrawals. Betraying trust. Overreacting. Ignoring and mistakes
What is cynicism
Distrust towards ethical and social value
What is apathy
Not caring anymore
Why do people obey the law
It’s the right thing to do
What is noise
Any barrier of communication
What is encoding and decoding
Thoughts to words
Translation
What is the procedural justice formula
Process+outcome=assessment
What is social structure
Changes that come from cultures
What are nonverbal behaviors for disbelieve
Raising eyebrows
Hostility
Squinting
Starting
Nonverbal behavior for signs of doubt
Leaning back
Anxiety
Nonverbal behavior for signs of agreement
Eye contact
Shaking hands
