teamwork and conflict management

Question 1

stages of team development

Answer 1

forming stage :
roles are often not too clear yet
team members get to know each other
storming :
cliques are formed between team members
team members compete for positions
norming stage :
team members settle into their roles
there is more open communication based on constructive criticism
performing stage :
there is awareness in the group regarding what must be done
team members take responsibility for their individual and team contributions
Adjourning stage :
task has been completed, the team terminates
often a sense of loss occurs between some team members

Question 2

reasons for conflict :

Answer 2

• lack of communication
• resource allocation
• team members not respecting rules or policies
• if team members are unsure of their respective roles
• prejudice or ignorance of cultural practices
• differences between people (type A and type B)

Question 3

team dynamics

Answer 3

interaction between team members personalities characteristics and the working relationship between each other

Question 4

importance of conflict management in a business environment

Answer 4

functional conflict - when qa conflict situation is handled in a manner that has a positive outcome
dysfunctional conflict - conflict situation leads to lower productivity or another negative outcome

Question 5

belbin theory

Answer 5

states that there are nine different roles needed in a team for the team to function successfully

• the thinkers
• the task orientated
• people orientated