Teamwork and Collaboration/Change and Conflict Flashcards
Two nurses on the telemetry unit have a disagreement that gets loud and patients and staff can hear the conflict. When the nurse manager hears of the conflict she asks the two nurses, “is everything ok.” The nurses respond sarcastically, “we are fine.” The nurse manager says “alright” but does not address the behavior. What type of conflict management strategy is being displayed?
a. Accommodating
b. Competing
c. Avoidance
d. Collaborating
C. Avoidance
The manager identified a conflict but avoids addressing the behavior of the two nurses.
Which traditional change model would be indicated for a health-care organization that is looking to implement technological changes?
a. Roger’s Innovation decision process
b. Lewin’s Force-field model
c. Phases of change model
d. Lippett’s Eight-stage model of creating change
A. Roger’s Innovative decision process.
Roger’s model is specifically identified as being useful and successful with implementing technological changes.
Which action by a nurse manager would be viewed as a barrier to change in the clinical setting?
a. Instilling confidence in staff by acknowledging competence
b. Limiting communication among members of staff
c. Allowing staff members to apply for another job in the facility
d. Fostering a collaborative approach among staff
B. Limiting communication among members of staff.
Limiting communication would be seen as a barrier to change. It is important to keep communication open in order to foster adaptive and integrative responses to change.
Which characteristics are attributed to emerging change theories? Select all that apply.
a. Are linear in nature
b. Have inherent complexity
c. Exhibit flexibility
d. Can be classified as simplistic and cyclical in appearance
e. Are dynamic
B, C, E
Emerging change theories are best described as being complex in nature.
Emerging change theories are flexible and cyclical.
Emerging change theories are based on dynamic context.
Traditional theories are linear in nature
Although emerging change theories are cyclical, they are not simplistic but rather they exhibit complexity.
The nurse manager observes that the nursing staff on the unit who had previously undertaken the task of reviewing electronic documentation is now actively engaged in the process and working together as a team. Which part of the team development process is represented by this observation?
a. Norming
b. Storming
c. Forming
d. Adjourning
C. Norming
The Group is showing evidence of norming, which is reflected by cohesiveness of group and engagement in the task.
Nursing management observes team members picking up assignments from others in order to complete the designated task. How would the nurse manager categorize this action?
a. Mutual trust
b. Closed-loop communication
c. Shared mental models
d. Backup behavior
D. Backup behavior
Backup behavior in effective teams refers to anticipation of needs and being able to shift assignments in order to complete tasks.
Which statement is inaccurate with regard to leading and managing teams?
a. Management personnel must assume team leadership positions.
b. Reminders should be included in team meetings.
c. Nurse managers play a key role in helping to build a team.
d. Utilization of enhanced communication skills helps to keep group members focused on task.
A. Management personnel must assume team leadership positions.
Management staff does not always have to assume a leadership position in the leading and managing of teams for teamwork to be effective.
