Teams Phone and calling Flashcards
When making voice calls from Microsoft Teams, users report poor call quality at specific times of the day.
You need to verify whether Quality of Service (QoS) is being applied to the calls.
What should you use?
- The Microsoft Teams client.
- Network monitor
- The Microsoft Call Quality Dashboard
- Network Testing Companion
Network Monitor
Litware, Inc. is an international manufacturing company that has 4,000 users. The company has the following four departments:
IT
HR
R&D
Sales
You provide Microsoft Teams-certified IP phones to users in the IT and R&D departments.
Each device must meet the following requirements:
* The time zone on the phones used by the R&D department must be set to UTC-8.
* The time zone on the phones used by the IT department must be set to UTC-5.
* All phones must lock automatically after 60 seconds of inactivity.
Voice Pilot Requirements:
Litware wants to pilot Phone System as a calling solution for 20 IT department users. The pilot project will receive phone numbers from Microsoft.
You need to configure the IP phones to meet the device requirements.
What is the minimum number of configuration profiles you should create?
- 1
- 2
- 3
- 4
- 2
Litware, Inc. is an international manufacturing company that has 4,000 users. The company has the following four departments:
IT
HR
R&D
Sales
You provide Microsoft Teams-certified IP phones to users in the IT and R&D departments.
Each device must meet the following requirements:
* The time zone on the phones used by the R&D department must be set to UTC-8.
* The time zone on the phones used by the IT department must be set to UTC-5.
* All phones must lock automatically after 60 seconds of inactivity.
Voice Pilot Requirements:
Litware wants to pilot Phone System as a calling solution for 20 IT department users. The pilot project will receive phone numbers from Microsoft.
You need to configure the environment to meet the device requirements for the Microsoft Teams phones.
What should you do from the Microsoft Teams admin center?
- Create a meeting policy.
- Modify the Teams settings.
- Create a configuration policy.
- Create a calling policy.
Create a configuration policy.
Your company has a Microsoft 365 subscription that uses Phone System and Calling Plans.
You plan to implement a toll phone number for the helpdesk.
You need to implement the following call features for the helpdesk phone number:
Must include a greeting and hold music
Must bypass menu options when a call is established to the helpdesk
What two resources should you create? Each correct answer presents part of the solution.
- A calling policy and an auto attendant
- A call queue and a call park.
- A call queue and a resource account
- An auto attendant and a call queue
- A call queue and a resource account.
You have a Microsoft 365 subscription.
You need to create the call queues shown in the following table.
CQ1 - Balances incoming calls so that each call agent gets the same number of calls.
CQ2 - The first call in the queue rings all call agents simultaneously.
Which routing method should you configure for each call queue? To answer, select the appropriate options in the answer area.
- CQ1 - Attendant routing, CQ2 - Serial routing
- CQ1 - Attendant routing, CQ2 - Attendant routing
- CQ1 - Round robin, CQ2 - Serial routing
- CQ1 - Round robin, CQ2 - Attendant routing
- CQ1 - Round robin, CQ2 - Attendant routing
Your company has a Microsoft 365 subscription.
You need to create an auto attendant from the Microsoft Teams admin center.
Which object must be associated to the auto attendant?
- A calling plan
- A resource account
- A shared mailbox
- A conference bridge
- A resource account
Contoso, Ltd. is a pharmaceutical company that has 3,000 users in offices across North America.
The network contains an on-premises Active Directory domain. All user accounts are in departmental organizational units (OUs).
All users are assigned a Microsoft Office 365 E5 license and are enabled for the following services:
Microsoft Yammer
Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft OneDrive for Business
Azure Active Directory (Azure AD)
Azure AD dynamic group membership
Microsoft Skype for Business
Contoso has an on-premises deployment of Microsoft Skype for Business Server 2015. All the latest cumulative updates are installed on all the servers. The following services are used in Skype for Business Server 2015:
Meetings
PSTN calling
Instant messaging (IM)
Federation to external companies
Contoso identifies the following calling requirements:
Guest users must be prevented from making private calls.
What should you modify from the Teams admin center?
1. The global app permission policy
2. The org-wide settings
3. The global meeting policy
4. The global messaging policy
The org-wide settings
Microsoft Teams admin center > Org-wide settings > Guest access > Make private calls = off.
Your company has a Microsoft 365 subscription that contains a Microsoft Teams auto attendant.
Calls to the auto attendant will be redirected to a shared voicemail.
You need to create a group for the shared voicemail.
Which type of group should you create?
- Mail-enabled security
- Distribution
- Security
- Microsoft 365
Microsoft 365
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant
Your company uses Microsoft Skype for Business Online and Microsoft Teams.
All Skype for Business Online users can make and receive PSTN calls. Microsoft Teams is configured for PSTN calls.
You plan to upgrade the Skype for Business Online users to Microsoft Teams.
The Teams upgrade settings are configured as shown:
Coexistence mode: Skype for Business only
Notify Skype for Business users that an upgrade to Teams is available: Off
Preferred app for users to join Skype for Business meetings: Skype for Business
Download the Teams app in the background for Skype for Business users: On
You apply TeamsUpgradePolicy to the user accounts of the company’s R&D and human resources (HR) departments by using the coexistence modes shown in the following table:
R&D - TeamsOnly
HR - SfBWithTeamsCollabAndMeetings
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
User in the R&D department will not be able to join SfBOnline meetings
Existing SfB Online meetings scheduled by users in the HR department will migrate automatically to MS Teams.
Users in the HR department will be able to make and receive PSTN calls by using MS Teams.
User in the R&D department will not be able to join SfBOnline meetings - NO
Existing SfB Online meetings scheduled by users in the HR department will migrate automatically to MS Teams. - YES
Users in the HR department will be able to make and receive PSTN calls by using MS Teams. - NO
You have a Microsoft 365 subscription that uses Microsoft Teams and 300 Microsoft Teams-certified IP phones.
You need to locate, group, and filter the IP phones based on keywords.
What should you use?
- Device tags
- Reporting labels
- A configuration profile
- A label policy
Device tags
Your company has a Microsoft 365 subscription. The subscription contains 200 Microsoft Teams users and a team named IT Support that has 50 members.
You need to ensure that the caller ID for outbound PSTN calls from IT Support is the phone number of the company’s IT helpdesk. The solution must minimize administrative effort.
Which two tools should you include in the solution? Each correct answer presents part of the solution.
- The Microsoft Teams PowerShell Module
- The Azure Active Directory PowerShell for Graph Module
- The Call Quality Dashboard
- The Windows PowerShell module for Microsoft Skype for Business Online
- The Skype for Business admin center
- The Microsoft Teams PowerShell module
- The Windows PowerShell module for Skype for Business Online
You have a Microsoft 365 E5 subscription that contains a user named User1.
You need to change the default conferencing toll phone number for User1 by using the Microsoft Teams admin center.
What should you modify for User1?
- The account settings
- Calling policy
- The voice settings
- Meeting policy
- The voice settings
You have a Microsoft 365 E5 subscription.
You plan to enable Phone System for Microsoft Teams.
You need to configure the following:
On-hold music
A greeting message
Call forwarding and simultaneous ringing to external phone numbers
Which two settings should you configure?
- Direct routing
- Auto Attendants
- Voice routing policies
- Calling policies
- Call queues
- Auto Attendants
- Calling policies
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-calling-policy
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant
Your company has a Microsoft 365 subscription.
You attempt to review call quality by location.
When you sign in to the Microsoft Call Quality Dashboard, you discover that no locations are defined.
You need to ensure that all the call quality information in the dashboard is segmented by location.
What should you do first?
- Run the Network Testing Companion by using administrator privileges.
- From PowerShell, run the Set-CsQoeConfiguration cmdlet.
- From the Microsoft Teams admin center, configure reporting labels.
- From the Microsoft Teams admin center, run the Network Planner.
- From the Microsoft Teams admin center, configure reporting labels.
Reference:
https://docs.microsoft.com/en-us/microsoftteams/learn-more-about-site-upload
You plan to implement a pilot project on Phone System for 100 users.
The pilot project will use a Microsoft Calling Plan.
You need to ensure that the users can establish calls to the PSTN.
Which cmdlets should you run?
- Set-AzureADUserLicense, Set-CsUser, and Set-AzureADUser
- Grant-CsOnlineVoiceRoutingPolicy, Set-CsOnlineVoiceUser, and Set-CsUser
- Set-AzureADUser, GrantCsOnlineVoiceRoutingPolicy, and Set-CsOnlineVoiceUser
- Set-AzureADUserLicense, Set-CsOnlineVoiceUser, and Set-CsUser
- Grant-CsOnlineVoiceRoutingPolicy, Set-CsOnlineVoiceUser, and Set-CsUser