TCOLE Unit 4 Flashcards
How many components of communication cycle ?
6
6 components of communication cycle are…
- Sender
- Receiver
- Message
- Medium
- Feed back
- Noise and context
How many types of Listeners are there?
5
5 Types of Listeners
- Discriminative
- Comprehensive
- Relationship
- Critical
- Appreciative
Define the term communication cycle
The communication cycle is the process by which a message is sent by one individual, and it passes through a chain of recipients. The timing and effectiveness of a communication cycle is based on how long it takes for feedback to be received by the initial sender. Communication cycles are present in social circles and business landscapes and exist in various forms.
A protocol assists in gathering the ___information for each particular call.
necessary
A call __, is translated to a priority level.
Determinant Code
Using a protocol can __the call-taking process and help to properly categorize and prioritize each call.
Standardized
Call classification involves the sorting of calls for service by __
Urgency
What is the purpose for the classification code (priority)?
-helps the call taker determine which calls are more important.
-helps the dispatcher determine which calls are more important.
Officer Needs Assistance
High priority (1)
Burglary Not In Progress
Medium Priority (3)
Parking Complaint
Low priority (6)
CYMBALS
Color, Year, Make/Model, Body Style, Accessories, License, and State
predictable is …
Preventable
ABCs
Accuracy, Brevity, Clarity
knowledge of ____ is important for call takers and dispatchers
Geography
Description of people are obtained in the following order
Race, Gender, Height, Weight, Hair color, Eye color, Scars, Marks, Tattoos, Facial hair, Glasses, and any other pertinent information
Racial Descriptors
(W) white
(B) black
(A) Asian
(I) Indian/pacific islander
(O) other
Safety of the caller or endangered persons should always be considered ask the caller …
“Can you safely remain on the phone with me?” or “Is t safe for you to stay on the phone with me?”
If compressions are stopped or interrupted it takes only ___ seconds for blood pressure to fall to zero
3 seconds
The 6 W’s are
where, what, when, who/why, weapons
Child callers much of the information you receive from a child caller will depend on …
Their age and communication skill.
Hysteria is a type of
Regression
