TCOLE Unit 4

Question 1

How many components of communication cycle ?

Answer 1

6

Question 2

6 components of communication cycle are…

Answer 2

1. Sender
2. Receiver
3. Message
4. Medium
5. Feed back
6. Noise and context

Question 3

How many types of Listeners are there?

Answer 3

5

Question 4

5 Types of Listeners

Answer 4

1. Discriminative
2. Comprehensive
3. Relationship
4. Critical
5. Appreciative

Question 5

Define the term communication cycle

Answer 5

The communication cycle is the process by which a message is sent by one individual, and it passes through a chain of recipients. The timing and effectiveness of a communication cycle is based on how long it takes for feedback to be received by the initial sender. Communication cycles are present in social circles and business landscapes and exist in various forms.

Question 6

A protocol assists in gathering the ___information for each particular call.

Answer 6

necessary

Question 7

A call __, is translated to a priority level.

Answer 7

Determinant Code

Question 8

Using a protocol can __the call-taking process and help to properly categorize and prioritize each call.

Answer 8

Standardized

Question 9

Call classification involves the sorting of calls for service by __

Answer 9

Urgency

Question 10

What is the purpose for the classification code (priority)?

Answer 10

-helps the call taker determine which calls are more important.
-helps the dispatcher determine which calls are more important.

Question 11

Officer Needs Assistance

Answer 11

High priority (1)

Question 12

Burglary Not In Progress

Answer 12

Medium Priority (3)

Question 13

Parking Complaint

Answer 13

Low priority (6)

Question 14

CYMBALS

Answer 14

Color, Year, Make/Model, Body Style, Accessories, License, and State

Question 15

predictable is …

Answer 15

Preventable

Question 16

ABCs

Answer 16

Accuracy, Brevity, Clarity

Question 17

knowledge of ____ is important for call takers and dispatchers

Answer 17

Geography

Question 18

Description of people are obtained in the following order

Answer 18

Race, Gender, Height, Weight, Hair color, Eye color, Scars, Marks, Tattoos, Facial hair, Glasses, and any other pertinent information

Question 19

Racial Descriptors

Answer 19

(W) white
(B) black
(A) Asian
(I) Indian/pacific islander
(O) other

Question 20

Safety of the caller or endangered persons should always be considered ask the caller …

Answer 20

“Can you safely remain on the phone with me?” or “Is t safe for you to stay on the phone with me?”

Question 21

If compressions are stopped or interrupted it takes only ___ seconds for blood pressure to fall to zero

Answer 21

3 seconds

Question 23

The 6 W’s are

Answer 23

where, what, when, who/why, weapons

Question 24

Child callers much of the information you receive from a child caller will depend on …

Answer 24

Their age and communication skill.

Question 25

Hysteria is a type of

Answer 25

Regression