Tci Active Listening Study Guide

Question 1

4 Elements of a potentially violent situation

Answer 1

A potential trigger to violence

Target

Weapon

Level of stress or motivation

Question 2

Remove the target by

Answer 2

Ask the targeted person to leave

If it’s you, reminding the student of your relationship; leave the situation and ask a neutral staff to manage the incident

Question 3

What are the four questions we ask ourselves?

Answer 3

What am I feeling now?

What does this student feel, need, or want?

How is the environment affecting the student?

How do I best respond?

Question 4

Decrease the level of stress or motivation by

Answer 4

Using your relationship

Actively listening to identify feelings

Remove the audience

Use co- regulation strategies (for reactive aggression)

Offer alternative, non-aggressive ways to achieve goals (for proactive aggression)

Question 5

Please list three examples of pain based behavior

Answer 5

Impulsive outburst

Aggression

Running away

Self – injury

Defiance

Inability to regulate emotions

Trauma reenactment

Question 6

What to think (self – awareness)

Answer 6

Ask yourself the four questions

Use positive self talk

Question 7

Three things that active listening can do to Descalate a crisis

Answer 7

Identifies and validates feelings

Reduces defensiveness

Promotes change

Communicates that we care and understand

Is an effective Co- regulation strategy

Helps student “talk out rather than act out“

Question 8

Write Reflective response: I don’t want to go to school. Those guys are always messing with me!

Answer 8

F

Question 9

Reflective response: I never want to see her again. I wish that creep would drop dead

Answer 9

D

Question 10

Active listening is not

Answer 10

Arguing or blaming

Giving permission

Giving advice or solving the prob for the student

Necessarily time consuming