TCF outcomes

Question 1

Consumers can be confident that they are dealing with firms where the fair treatment.
Which TCF outcome is this?

Answer 1

1

Question 2

Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Which TCF outcome is this?

Answer 2

3

Question 3

Products and services marketed and sold in the retail market have been designed to meet the needs of identified consumer groups and are targeted accordingly.
Which TCF Outcome is this?

Answer 3

2

Question 4

Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
Which TCF Outcome is this?

Answer 4

6

Question 5

Where consumers receive advice, the advice is suitable and takes account of their
circumstances.
Which TCF Outcome is this?

Answer 5

4

Question 6

Consumers are provided with products that perform as firms have led them to expect, and the associated service is both of an acceptable standard and also as they have been led to expect.
Which TCF Outcome is this?

Answer 6

5