Task management

Question 1

Which module displays a list of tasks
assigned to a user’s group, but not
yet assigned to an individual?

Answer 1

–My Groups Work

Question 2

What is the difference between
Work notes and Additional
Comments?

Answer 2

–Work notes are visible to only
those who can view the task
– Additional comments are visible
to the customer (requestor)

Question 3

Which tab contains the activity

stream for a task?

Answer 3

– Notes

Question 4

Which tool enables users to
collaborate on a task real-time and
links conversations to records?

Answer 4

– Connect Chat