Knowledge Management Flashcards
1
Q
What is the module used to import Word documents as articles?
A
– Knowledge > Articles > Import Articles
2
Q
What access does a user need to be able
to import articles to a knowledge base?
A
– Can contribute
3
Q
Which module is used to view knowledge content by category?
A
– Self Service > Knowledge
4
Q
Which role can manage multiple
knowledge bases?
A
– knowledge_admin
5
Q
What tool controls the publishing
and retiring process for knowledge
articles?
A
– Workflows
6
Q
What is used to determine user
access to knowledge bases or a
knowledge article?
A
– User Criteria
