Task A - Human Behavior And Effective Communication Flashcards
1
Q
Human Needs
PSBECS
A
Physiological Security Belonging Esteem Cognitive and Aesthetic Self-actualization
2
Q
Defense Mechanisms
DR DR FCPR
A
Denial Repression Displacement Rationalization Fantasy Compensation Projection Reaction Formation
3
Q
Abnormal reactions to stress
PRESIM
A
Painstaking self-control Rapid changes in emotion Extreme over cooperation Sever anger towards the instructor Inappropriate singing or laughter Marked changes in mood
4
Q
Basic elements of communication
SSR
A
Source
Symbols
Receiver
5
Q
Barriers to effective communication
COIL
A
Confusion between the symbol and symbolized
Overuse of abstractions
Interference
Lack of common experience
6
Q
Developing communication skills
LIQIR
A
Listening Instructional enhancement Questioning Instructional communication Role playing