Task A - Human Behavior And Effective Communication Flashcards

1
Q

Human Needs

PSBECS

A
Physiological
Security
Belonging
Esteem
Cognitive and Aesthetic
Self-actualization
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2
Q

Defense Mechanisms

DR DR FCPR

A
Denial
Repression
Displacement 
Rationalization 
Fantasy
Compensation
Projection
Reaction Formation
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3
Q

Abnormal reactions to stress

PRESIM

A
Painstaking self-control
Rapid changes in emotion
Extreme over cooperation 
Sever anger towards the instructor
Inappropriate singing or laughter
Marked changes in mood
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4
Q

Basic elements of communication

SSR

A

Source
Symbols
Receiver

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5
Q

Barriers to effective communication

COIL

A

Confusion between the symbol and symbolized
Overuse of abstractions
Interference
Lack of common experience

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6
Q

Developing communication skills

LIQIR

A
Listening
Instructional enhancement
Questioning
Instructional communication 
Role playing
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