Task A Flashcards
Human Behavior and Effective Communication
Definition of human behavior
An attempt to explain how and why humans function
Maslow’s human needs
Physiological, Security, Belonging, Esteem, Cognitive and Aesthetic, and Self-Actualization
What is motivation?
The reason that one acts or behaves in a certain way
What are the defense mechanisms? (Acronym)
DR DR FCPR
What are the defense mechanisms?
Denial, Repression, Displacement, Rationalization, Fantasy, Compensation, Projection, Reaction Formation
What is the definition of Anxiety?
Feeling of worry, nervousness, or unease about something that is going to happen
How can an instructor help their students to counter their anxieties?
Show them the joy of flying
What are some normal reactions to stress?
Rapid and Exact response, but within their limits of training
Abnormal reactions to stress acronym
PRE SIM
What are some abnormal reactions to stress?
Painstaking self-control, rapid changes in emotions, extreme over-cooperation, severe anger @ CFI, inappropriate laughter or singing, mood changes
Three basic elements of communication
(SSR)
Source, Symbol, Reciever
What are the barriers to effective communication?
(COIL)
Confusion over Symbol & Symbolized object, Overuse of abstractions, Interference, and Lack of common experience
Role playing, instructional communication, listening, questioning, and instructional enhancement are all ways that flight instructors can develop their…
communication skills
What are the ways that an instructor can develop their communication skills?
(LIQIR)
Listening, Instructional communication, Questioning, Instructional enhancement, Role playing