Task A Flashcards

Human Behavior and Effective Communication

1
Q

Definition of human behavior

A

An attempt to explain how and why humans function

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2
Q

Maslow’s human needs

A

Physiological, Security, Belonging, Esteem, Cognitive and Aesthetic, and Self-Actualization

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3
Q

What is motivation?

A

The reason that one acts or behaves in a certain way

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4
Q

What are the defense mechanisms? (Acronym)

A

DR DR FCPR

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5
Q

What are the defense mechanisms?

A

Denial, Repression, Displacement, Rationalization, Fantasy, Compensation, Projection, Reaction Formation

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6
Q

What is the definition of Anxiety?

A

Feeling of worry, nervousness, or unease about something that is going to happen

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7
Q

How can an instructor help their students to counter their anxieties?

A

Show them the joy of flying

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8
Q

What are some normal reactions to stress?

A

Rapid and Exact response, but within their limits of training

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9
Q

Abnormal reactions to stress acronym

A

PRE SIM

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10
Q

What are some abnormal reactions to stress?

A

Painstaking self-control, rapid changes in emotions, extreme over-cooperation, severe anger @ CFI, inappropriate laughter or singing, mood changes

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11
Q

Three basic elements of communication

A

(SSR)

Source, Symbol, Reciever

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12
Q

What are the barriers to effective communication?

A

(COIL)

Confusion over Symbol & Symbolized object, Overuse of abstractions, Interference, and Lack of common experience

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13
Q

Role playing, instructional communication, listening, questioning, and instructional enhancement are all ways that flight instructors can develop their…

A

communication skills

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14
Q

What are the ways that an instructor can develop their communication skills?

A

(LIQIR)

Listening, Instructional communication, Questioning, Instructional enhancement, Role playing

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