Talking Flashcards
1
Q
Where should I look?
A
Maintain eye contact with the listener. If they will not meet your eyes, find a third-party to look at together.
2
Q
How should I speak?
A
Speak the language of your listener - avoid jargon and use their phrases.
Vary your voice, it’s tone etc.
3
Q
What should my attitude be?
A
Calm and collected. Never become angry or sarcastic towards your listener(s).
4
Q
How can I build connection?
A
Call the listener by name
Offer encouragement and praise
Use humour
Ask for their feedback on things
5
Q
What sorts of questions should I ask?
A
Open-ended questions, to provide them the chance open up and talk.
6
Q
What if they’re not responsive?
A
Paraphrase what they say back, to show you listen and encourage them to embellish further.
