Talk The Talk Flashcards
My Responsibility
Let’s take a look at what you’re working with and leave it up to me to make it work. Does that sound fair?
It is my responsibility to make the vehicle you desire, affordable, and if I am unable to do that, can we consider some other alternatives?
Leave it up to me to make the figures agreeable to you as it is my responsibility to work it up so that we can come to an agreement that you’re happy with.
After Test Drive
Do you like the color?
How about the size?
Can you see yourself driving it everyday?
Changes or Additions
Would there be any changes or additions you would want made before we come to an agreement on figures?
Okay, so is it safe for me to assume that you have no other objections or reservations other than price?
- Great, when did you want to take delivery?
Agree With Customers
I agree
I feel the same way
I am totally with you
I completely understand
Present Terms & Figures
I’ve put all the numbers together for you and this is what we can do (present terms)
- This is a GREAT proposal.
Our Product
Take into consideration the savings you’re getting on this car: the equipment, the warranty, our commitment to service, the sky rocket ratings of this product, the great resale value, and all the customization we are willing to do for you to earn your business.
- You’re getting more value than any other in its class!
Peace Of Mind
With that price is included our superior commitment to your continued happiness, satisfaction, and peace of mind. We are here for you day or night, 24/7 with the best service!
- The pleasure of not having to worry about ___ again or ___, I think is INCREDIBLE. Just the pleasure and peace of owning this amazing product will far offset the difference I would think.
Asking For The Sale
I just need you approval.
If there aren’t any other objections or reasons for not moving forward, I would like to start the paperwork so that we can get you driving right away!
Addressing The Concern
If you don’t mind telling me,
What are you unsure of?
What are your concerns? Is that your only concern?
When you say that, what exactly do you mean?
