Tactical Communication

Question 1

What are some benefits of tac comms?

Answer 1

Help to calm situations
AIDS in positive relationships with clients
Retains mana of person you’re dealing with

Question 2

What are the 10 tac comms principles?

Answer 2

Start calm and low key
Professionalism 
Remain calm 
Active listening 
Explain the process well
Be assertive when needed
Be polite 
Be positive 
Treat others with respect 
Consider non verbal language

Question 3

What are the 3 different behaviours you’ll face?

Answer 3

Cooperative - Respestfull
Uncooperative - Non compliance
Passive aggressive - Appear nice but are troublemakers

Question 4

What is AWOCA?

Answer 4

ASK for cooperation 
Ask them for WHY they are doing what they’re doing
Give OPTIONS for them 
CONFIRM they understand their options
ACT accordingly

Question 5

What are some ways to deal with abuse?

Answer 5

Allow subject to vent
Use verbal redirection
Blocking technique of inappropriate conversations
Paraphrase what’s been said