TAC COMMS Flashcards
A skill or procedure, which through words or actions, causes and understanding to occur in another person or group of people.
1
Q
Explain why police use tactical communications.
A
To generate voluntary compliance.
2
Q
Describe 5 foundation principles of using tactical communications.
A
- To be treated with dignity and respect.
- To be asked not told.
- To know why they are being asked.
- To be given options over threats.
- To be given a second chance when they make a mistake.
3
Q
Describe 3 benefits of using TacComms.
A
- Enhance prevention
- Enhance public perception, through improved interactions.
- Reduction in stress levels in managing conflict situations.
- Reduction in complaints for attitude or language issues.
- Enhance staff safety.
4
Q
Note 7 key principles of TacComms.
A
- Begin with a low key approach, you then have the ability to escalate communication. Starting high gives you know where to go.
- Always be professional.
- Always remain calm, speaking calmly and clearly.
- Listen carefully.
- Where practical, explain to people what you are about to do and why before you do it.
- be assertive where required without being aggressive.
- Finish every request or instruction with “thanks”.
- Wherever possible use positive instructions.
- speak with and treat others as you would like to be spoken with and treated under the same circumstances.
- Ensure your verbal and non-verbal communication matches your words and delivery.
5
Q
What is each step of the AWOCOA process?
A
ASK - for cooperation EXPLAIN - why Provide OPTIONS - good/bad/good CONFIRM - the understand ACT
