TA01 Introduction to Tactical Communications

Question 1

What is tactical communication?

Answer 1

“A skill or procedure, which through words or actions, causes an
understanding to occur in another person or group of people”.

Question 2

The foundation principles of Tactical Communications are based on the following fundamentals of human interaction.

Please list;

Answer 2

• People want to be treated with dignity and respect.
• People prefer to be asked rather than be told to do something.
• People want to know why they have been asked to do something.
• People want to be given options rather than threats.
• Everyone wants a second chance when they make a mistake.

Question 3

Face to face communication is generally made up of the following. Please list;

Answer 3

• Words
• Style of voice (tone / pitch / volume / speed)
• Non-verbal signals (body language)

Question 4

What percentage of each conveys the message during general face to face communication?

Answer 4

• Words 7 – 10%
• Style 30 – 38%
• Non-verbal 55 – 60%

(Note: These are general figures. They differ between age group.)

Over 90% of the message is in the delivery. It’s not what you say, it’s how you say it!

Question 5

What is Police’s preferred option for resolving incidents?

Answer 5

Tactical communication

Question 6

Effective communication between police is as critical as effective Tactical Communication with the subjects allows us to what?

Answer 6

Engage, dis-engage or delay.

Question 7

What are the benefits of Tac Comms?

Answer 7

• Enhanced staff safety with a proactive - preventative approach.
• Reduction in stress levels in managing conflict situations.
• Enhanced public perception through improved interactions.
• Reduction in complaints for attitude or language issues.
• Enhanced prevention = reduced crime.
• Links to TOTT, Prevention First, Code of Conduct, Our Values
• Links to Operational Police Service Delivery Standards and Service
Excellence: Six Point Guide: P.E.O.P.L.E. [Positive - Expert - Ownership
- Professionalism - Listening - Excellence]

Question 8

Your personal self is made up of?

Answer 8

Beliefs: Ideas you hold to be true from your culture.

Values: What is important to you personally.

Attitudes: How you treat others and approach situations.

Behaviour: How you act off duty.

Question 9

Your professional self is made up of your;

Answer 9

professional purpose and
professional mindset and
professional conduct and
professional deportment

Question 10

What are the Key principles of Tac comms?

Answer 10

1. Begin with a low key approach. You then have the ability to escalate communication. Starting high gives you nowhere to go.
2. Always be professional.
3. Always remain calm, speaking calmly and clearly.
4. Listen carefully.
5. Where practical, explain to people what you are about to do and why before you do it.
6. Be assertive where required without being aggressive.
7. Finish every request or instruction with “thanks” or “thank you”, e.g. “Step forward ……thank you.”
8. Wherever possible, use positive instructions.
9. Speak with and treat others as you would like to be spoken with and treated under the same circumstances.
10. Ensure your verbal and non-verbal communication matches your words and delivery.