T42

Question 1

What is legislation used for?

Answer 1

Legislation is needed to ensure businesses do not neglect the needs of stakeholders.

Question 2

What is consumer protection?

Answer 2

Where consumers want to buy good quality products at fair prices and to receive good customer service. Otherwise they can get their money back.

Question 3

Example of customer protection?

Answer 3

• goods fit their description (avoid insurance claims)
• must be of satisfactory quality (must work)
• goods are fit for the purpose specifies

Question 4

How can legislation effect a business

Answer 4

• increase in costs - improving a product to meet legislation environments can be expensive and likely to increase costs
• quality control - damaged products can damage a reputation (avoid selling damaged products)
• customer complaints - they set up customer service centres to deal with complaints
• changes in business practices to ensure they meet needs of customers

Question 5

What does employment legislation protect?

Answer 5

Employers have a responsibility towards their employees and the legislation ensures businesses do not exploit their workers.