T4: Managerial Communication Flashcards
explain the ‘COMMUNICATION PROCESS’ and list the parts to it in order.
> > process in which understanding and meaning are transferred from one person to another.
- >
- Sender -> purpose
- Encoding -> message
- Channel -> message
- Decoding -> message
- Receiver -> message transferred successfully?
- Feedback ->
explain the ‘ENCODING’ part of the ‘communication process’
> > converting a message into symbolic form.
> first part of the com process when a sender creates a message by encoding a thought.
define a ‘MESSAGE’
> > a purpose for communicating that’s to be conveyed.
explain the ‘CHANNEL’ part of the communication process.
> > the medium by which a message travels.
> choose between a formal or an informal channel.
define ‘MEDIA RICHNESS’
> > the capacity for different communication media to facilitate shared meaning.
explain the ‘DECODING’ part of the communication process.
> > translating a received message into a form that can be understood by the receiver.
explain the ‘FEEDBACK’ part of the communication process.
> > is the check on how successful we’ve been in transferring our messages as originally intended.
explain ‘NOISE’ and how it can interfere with effective communication.
> > any factor that interferes with or disrupts the communication process.
a distracted in the process which may fragment the message.
define ‘BODY LANGUAGE’
> > nonverbal communication cues such as facial expressions, gestures and other body movement.
define ‘VERBAL INTONATION’
> > an emphasis given to words or phrases that conveys meaning.
- # - # - # -
research: 65-90% of the message from face-to-face conversation is interpreted through body language.
w/out complete agreement b/w the spoken words and the BL that accompanies it, receivers are more likely to react to body language as the ‘true meaning’.
what are the 4 types of ‘Managerial communications’ what purpose do they each serve?
- Relational: building trust
- Transformational: stimulating change
- Informational: providing facts
- Promotional: directing action
list the 7 barriers to effective communication.
- Filtering
- Selective perception
- Information overload
- Emotions
- Language
- Gender
- National culture
explain the ‘FILTERING’ barrier to effective com.
> > deliberate manipulation of info to make it appear more favourable to the receiver.
explain the ‘SELECTIVE PERCEPTION’ barrier to effective com.
> > receiving com on the basis of what one selectively sees and hears depending on their needs, motivations, experience, background and other personal characteristics.
explain the ‘INFORMATIONAL OVERLOAD’ barrier to effective com.
> > when the amount of info one has to work with exceeds one’s processing capacity.
explain the ‘EMOTIONS’ barrier to effective com.
> > how the receiver feel when a message is received.
explain the ‘LANGUAGE’ barrier to effective com.
> > words have different meaning to different people, therefore receivers will use their definition of words being communicated.
explain the ‘GENDER’ barrier to effective com.
> > how males and females react to com may be different, and they have a different com style.
explain the ‘NATIONAL CULTURE’ barrier to effective com.
> > com differences arising from the different languages that individuals use to communicate and the national culture of which they are a part.
define the ‘GRAPEVINE’ channel of communication.
> > an unofficial channel of com, neither authorised nor supported by the org.
information spread by word of mouth - rumours.
good info passes along rapidly, but bad info travels faster.
message may not be entirely true, but the report of something happening are probably on target.
list the 4 ‘Communication Styles’
- TR: Relator
- TL: Socializer
- BR: Thinker
- BL: Director
briefly explain the ‘RELATOR’ com style.
> > high level of concern towards employees, low level of concern toward task
> warm and friendly, slow and easy, shares feelings, good listener, cooperative
briefly explain the ‘SOCIALIZER’ com style.
> > high level of concern towards employees, high level of concern toward task.
> relationships important, strong feeling of personal worth, fast paced, enthusiastic and persuasive, not afraid of risks.
briefly explain the ‘THINKER’ com style.
> > low level of concern towards employees, low level concern toward task.
> an efficient perfectionist, slow and cautious, task-oriented, follows directions, works well along.
