Systems and Technology

Question 1

AWD

(Automated Work Distributor)

Answer 1

An enterprise imaging and workflow system used to track and process work.

Question 2

eBen

(Employee Benefits Website)

Answer 2

This site (www.employeebenefits.com) is used both internally by associates and externally by policyholders and employees to locate information and forms.

Question 3

GAIN

Answer 3

EB’s premium and contract administration system. It is used to generate policy numbers and contracts, pay claims, administer premium, and calculate commissions. All policyholders have a record in GAIN. This is also sometimes called the AS400 system.

Question 4

iBill

(Internet Billing)

Answer 4

iBill is the Employee Benefits’ online billing system and is available internally to associates and externally to policyholders. The system allows Home Office to view and change information even if the customer administers the case expediting our change process.

Question 5

IMS21

(Imaging Management System)

Answer 5

A system that stores images of documents such as contracts, bills, policyholder and employee files, emails, and other records. These files are categorized by policyholder and employee number and can be retrieved for viewing and printing. This system was replaced by AWD, but is still used to access historical information.