Notable Roles Flashcards
Adds & Changes
(ACES)
This team processes employee-level changes to the billing system to ensure policyholders’ bills are accurate.
Administrator
The person at the employer’s place of business responsible for the administration of an employer’s group insurance plan.
American United Life
(AUL)
OneAmerica is the holding company for this insurance company. This company was formed when United Mutual Life Insurance Company and American Central Life Insurance Company merged.
Broker
This is the person or Agency that sold the case of our coverages. They usually make a commission on the premium paid.
Content Manager on Demand (CMOD)
An enterprise repository containing computer-generated reports.
Corporate Support Services
(CSS)
The Enterprise team that handles all incoming post mail, scans, and indexes documents to AWD for processing, and supplies printed materials for brokers, policyholders, and the enterprise.
Department of Insurance
A state-level body that governs the insurance business. This includes but is not limited to reviewing and approving group contract language and provisions before they may be provided to a policyholder, and licensing and regulating insurance professionals.
Endorsements
This team processes changes for existing policyholders, including making changes to plan design and bill type, adding a new location, or moving coverage to a newer version of a contract.
Medical Underwriting Support Unit
(MUSU)
The team that reviews applications for coverage that require Evidence of Insurability (EOI).
New Business
(NB)
The team responsible for processing the work associated with onboarding a new policyholder. This term is also used to describe a new policyholder or the sale of a new line of coverage to an existing policyholder.
Ports & Conversions
The team responsible for reviewing employee requests to continue coverage when they become ineligible, and issuing policies for approved applications.
Regional Group Office
(RGO)
The sales team. Team members include sales representatives, sales admins, and account managers. This team is field-based and includes offices across the country.
Revenue Management
(RM)
The team that handles premium. They are responsible for applying premium received to the system, researching premium issues, and managing lapses, cancellations, reinstatements, and terminations of group policies.
Third Party Administrator
(TPA)
A company or individual that provides outsourced operational services to policyholders such as plan administration and billing.
Underwriting
(UW)
The team responsible for evaluating risk by reviewing factors such as plan design, demographics, and claims experience to determine pricing for new and existing policyholders.
