System Types by Activity

Question 1

___ ___ support the day-to-day activities of the business (purchasing of goods and services, manufacturing activities, sales to customers, cash collections, payroll, etc.).

Answer 1

Operational systems

Question 2

Operational systems are often known as ___ ___ ___.

Answer 2

transaction processing systems (TPS).

Question 3

Accounting systems are ___ ___ ___

Answer 3

transaction processing systems.

Question 4

Operational systems process ____ transactions (placing orders for goods, accepting an order from a customer, etc.) and ___ transactions (billing a customer, receiving payment from a customer, paying employees for services rendered).

Answer 4

non-financial; financial

Question 5

Financial transactions generate ___ and ___ entries into the accounts.

Answer 5

debit and credit

Question 6

Systems designed to support routine management problems based primarily on data from transaction processing systems are called ___ ___ ___.

Answer 6

Management Information Systems (MISs)

Question 7

____ ____ ___ support management of daily operations. They take planning information (budgets, forecasts, etc.) data and compare it to actual results in periodic management reports (summary reports, variance reports, and exception reports).

Answer 7

Management Information Systems (MISs)

Question 8

____ ___ ___ take the financial data from transaction processing systems and use it to produce financial statements and control reports for management (e.g., accounts receivable aging analysis, product cost reports, etc.)

Answer 8

Accounting Information Systems (AISs)

Question 9

AISs are a subset of ___.

Answer 9

MISs.

Question 10

___ ___ ___ provide information to mid- and upper-level managers to assist them in managing non-routine problems and in long-range planning.

Answer 10

Decision Support Systems (DSSs)

Question 11

Unlike MISs, DSSs frequently include ___ ___ in addition to summarized information from the TPS and include significant analytical and statistical capabilities.

Answer 11

external data

Question 12

___ ____ DSSs process large amounts of data to find relationships and patterns.

Answer 12

Data-driven

Question 13

___ ___ is a database that supports organizational decision making. Data from the live databases are copied to it so that data can queried without reducing the performance (i.e., speed) or stability (i.e., reliability) of the live systems.

Answer 13

Data warehousing

Question 14

___ ___ is searching the data warehouse to discover patterns and relationships.

Answer 14

Data mining

Question 15

___ ___ DSSs feed data into a previously constructed model to predict outcomes

Answer 15

Model-driven

Question 16

___ ___ ___ or ___ ___ ___ are a subset of DSS especially designed for forecasting and making long-range, strategic decisions; thus, these systems have a greater emphasis on external data.

Answer 16

Executive Support Systems (ESSs) or Strategic Support Systems (SSSs)

Question 17

___ ____ ___ facilitate the work activities of professional-level employees (engineers, accountants, attorneys, etc.) by providing information relevant to their day-to-day activities (e.g., how the company has handled specific types of audit exceptions) and/or by automating some of their routine functions (e.g., computer-aided systems engineering [CASE] packages used by programmers to automated some programming functions).

Answer 17

Knowledge work systems

Question 18

___ ___ ___ usually exist separately from operational systems, but can be integrated.

Answer 18

Knowledge work systems

Question 19

___ ___ ___ provide support to clerical-level employees, similar to knowledge work systems, and include many of the typical programs found on personal computers: word processing, spreadsheets, end-user databases, etc.

Answer 19

Office automation systems (OASs)

Question 20

____ ___ ____ ____ or ____ ___ ____ provide transaction processing, management support, and decision-making support in a single, integrated package. See the separate lesson on these systems.

Answer 20

Enterprise Resource Planning systems (ERPs) or Enterprise-Wide Systems

Question 21

___ generates debits and credits for entry into the AIS.

Answer 21

TPS

Question 22

___ ___ ___ are used to support long-range, strategic decision making.

Answer 22

Decision Support Systems (DSSs)

Question 23

It is common to include external data in ___ ___ ___.

Answer 23

Decision Support Systems (DSSs)

Question 24

Office automation systems are primarily created for use by ____-____ employees.

Answer 24

clerical-level

Question 25

A data warehouse is an example of a ___ ___ ___ ___ ___.

Answer 25

data-driven Decision Support System (DSS).

Question 26

A payroll system is an example of a ___ ___ ___.

Answer 26

transaction processing system.

Question 27

___ ___ ____ focus on strategic levels of the organization and non-routine questions and include external scanning capabilities.

Answer 27

Executive support systems

Question 28

___ take planning information (budgets, forecasts, etc.) data and compare it to actual results in periodic management reports (summary reports, variance reports, and exception reports)

Answer 28

MIS