E-Business and E-Commerce Flashcards
___ is the generic name given to any business process that relies on electronic dissemination of information or on automated transaction processing.
E-business
___ is a narrower term used to refer to transactions between the organization and its trading partners.
E-commerce
___ ___ ___ e-commerce involves electronic processing of transactions between businesses and includes electronic data interchange (EDI), supply chain management (SCM) and electronic funds transfer (EFT).
Business-to-Business (B2B) e-commerce
___ ___ ___ e-commerce Involves selling goods and services directly to consumers, almost always using the Internet and web-based technology.
Business-to-Consumer (B2C) e-commerce
___ e-commerce relies heavily on intermediaries or brokers to facilitate the sales transaction.
B2C
___ ____ ___ are technologies used to manage relationships with clients. They provide tools to analyze biographic and transaction information and develop personalized marketing plans for individual customers.
Customer Relationship Management (CRM)
__ ___ ___ is computer-to-computer exchange of business data (e.g., purchase orders, confirmations, invoices, etc.) in structured formats allowing direct processing of the data by the receiving system.
Electronic Data Interchange (EDI)
___ reduces handling costs and speeds transaction processing compared to traditional paper-based processing.
EDI
EDI requires that all transactions be submitted in a specified format; ___ ___ is required to convert transaction data from the internal company data format to the EDI format and vice versa.
translation software
EDI can be implemented using ___ ___ between the trading partners, through communication ___ (called “___ ___”), through ___ ___ ___, or over the ___.
direct links; intermediaries (called “service bureaus”); Value-Added Networks (VANs); Internet
Despite increased interest in web-based EDI using an XML-based standard (RosettaNet is the leading contender for this standard), the vast majority of EDI transactions are still processed through___ ___ ___.
value-added networks.
The well-established ___ ___, ___, and ___ provided for EDI transactions by VAN are the principal reasons for their continued popularity.
audit trails, controls, and security
___ ___ ___ are costs associated with locating new business partners who support EDI processing; legal costs associated with modifying and negotiating trading contracts with new and existing business partners and with the communications provider; costs of changing internal policies and procedures to support the new processing model (process reengineering) and employee training.
costs of change
___ ___ ___ is a technology for transferring money from one bank account directly to another without the use of paper money or checks.
Electronic Funds Transfer (EFT)
___ substantially reduces the time and expense required to process checks and credit transactions.
EFT
___ ___ ___ is the process of planning, implementing, and controlling the operations of the supply chain: the process of transforming raw materials into a finished product and delivering that product to the consumer.
Supply chain management (SCM)
___ ___ ___ incorporates all activities from the purchase and storage of raw materials, through the production process into finished goods through to the point-of-consumption.
Supply chain management
Reduction in ___ ___ ___ is a key benefit of implementation of an Electronic Data Interchange (EDI) system.
transaction processing time
___ __ ___ (___) are frequently used to implement electronic data interchange (EDI)systems.
Value added networks (VANs)
Electronic Funds Transfer (EFT) transactions are ___.
encrypted
Electronic cash, smart cards (cash cards), and online payment systems such as PayPal are examples of ___ ___ ___ ___.
token-based payment systems
Value-added networks are often used to process transactions using ___ ___ ___.
Electronic Data Interchange (EDI).
____ ____ ____ help companies seek virtual bidders for goods and services.
Electronic tendering applications
ATM transactions and Direct Deposit are examples of ___ ____ ____ technology.
electronic funds transfer (EFT)
___ ___ ___systems use customer transaction data to create individualized marketing plans.
Customer relationship management (CRM)
Electronic data interchange (EDI) is an example of ___ ___ ___ e-commerce.
business-to-consumer (B2C)
___ can be used to ensure the privacy and security of EDI messages both during transmission and when stored.
Encryption
___ ___ encryption is inherently more secure than software-based encryption, as software can be more easily accessed and altered.
Hardware-based
___ ___ ensures that the message comes from an authorized source, but does not ensure privacy and security.
Message authentication
