System Status Flashcards
Active
The contract is approved, signed, and effective.
Awaiting PO
Waiting for Customer to remit PO or payment.
Canceled
The contract never became active and is not planned to become active.
Data Error
Inaccurate customer or license information that cannot be corrected.
Duplicate Cancellation
When a customer’s renewal has been canceled, reinstated and subsequently canceled, the second cancellation reflects this status code.
Duplicate Contract
Same products are supported on another Contract with the same dates.
E-Business Migration
Customer completed eBusiness License migration for all products on this Contract. This status is to be used for migrations due to Enterprise or Unlimited License Agreement.
Electronic Quote Sent
90-day Quote Letter has been e-mailed for Electronic Renewal Contract (system defined only).
Entered
The contract is available to renew.
Expired
The contract was active but is no longer effective.
Final Electronic Reminder Sent
Final Electronic Reminder Notice has been sent in accordance with the Support Escalation Policy.
Merged
Products have been consolidated onto another Contract.
PO Received
PO, or payment, received from Customer - updating Contract information to submit for processing.
Quote Sent
Quote sent to customer.
Renewal Consolidation
Products have been consolidated onto another Contract.
Send Reminder
Status used to initiate the Electronic Quote and Reminder Process to send reminders to customers in intervals of -90, -60, -30, 0 and +20 Days of a contract’s start date.
Signed
The contract is approved but not yet effective.
