Acronym Set 1 Flashcards
1
Q
CPQ
A
Configure Price Quote
2
Q
SPM
A
Subscription Plan Management
3
Q
RBI
A
Renewals Business Intelligence
4
Q
OSC
A
Oracle Sales Cloud
5
Q
UOT
A
Universal Order Tracker
6
Q
DAS
A
Deal Approval System
7
Q
RFI
A
Request for Information
8
Q
ATR
A
Available to Renew
9
Q
ARR
A
Annualized Renewable Revenue
10
Q
OLA
A
Oracle License Agreement
11
Q
MLA
A
Master License Agreement
12
Q
Oppty (Opty)
A
Renewal Opportunity Number
13
Q
CLM
A
Cloud Lifecycle Management
14
Q
OD
A
Ordering Document
15
Q
AR
A
Auto Renewal
16
Q
Store
A
Store Renewal
17
Q
T4C
A
Terminate for Convenience
18
Q
D2C
A
Discount to Cloud
19
Q
WIP
A
Work in Progress
20
Q
GBU
A
Global Business Unit
21
Q
F&B
A
Food and Beverage (POS)
22
Q
HGBU
A
Hospitality (Hotel) GBU (PMS)
23
Q
CSM
A
Customer Success Manager
24
Q
CSS
A
Customer Success Specialist
25
OOB
Out of Business
26
CSI
Customer Support Index
27
Sub ID
Subscription ID
28
PMS
Property Management System
29
POS
Point of Sales
30
ERP
Enterprise Resource Planning
31
OM
Order Management
32
DM
Deal Management
33
TIF
Termination in Favor
34
OPS
Oracle Partner Store
35
Opportunity ID/Number
Unique Identifier for an expiring contract ("opportunity to renew a contract"). Can be used to link MAT, OSC, SPM, DAS, CPQ, and other various systems.
36
Expiration Date (End Date)
When the contract expires and the customer will stop receiving service.
37
Quote
A pricing document that is either generated by you or automatically to quote the customer for renewal.
38
Ordering Document
Interchangeable with "Quote"; the customer signs and accepts the Ordering Document to proceed with renewal.
39
SPM Number
"Plan Number" that is unique to a specific contract in a specific system repository.
40
ATR (definition)
Available to renew dollar value of the contract (what the customer renewed and was invoiced for last year).
41
Total ATR
The sum of the ATR for all of your individual contracts that expire within in a given time frame (Quarter or Year).
42
Booked (Won)
Contract that Oracle receives extending the customers subscription beyond the expiration date.
43
Cancelled (Lost)
A confirmation from the customer that they are no longer using our services and Oracle will shut down access.
44
Closed
Unique situations that should be approached as one-offs and discussed with your manager. The customer's environment needs to remain open but are unable to renew their contract.
45
WIP (def)
All deals that are available to renew that do not have any sort of resolution - has not been Won, Cancelled/lost, or Closed - is essentially still open.
46
Backlog
Once a deal has not been Booked, Cancelled, or Closed past its expiration date. Typically refers to anything from a prior quarter that is unresolved.
47
Open (ATR)
Any deal that has not been booked, cancelled, or closed.
48
Co-term
Co-terminate - the process of aligning dates to terminate at the same time as something else.
49
Co-term short
Have the dates of the contract align with another contract to less than 1 year.
50
Co-term long
Have the dates of the contract align with another contract to greater than a year.
51
Auto Renewal
A contract that will automatically renew via automation unless the customer expresses the desire to cancel prior to a certain time frame within the expiration date.
52
Store Renewal
Customer receives email notices at certain intervals (120, 60, 30, 0) that their subscription will expire. The customer has the option to "Click to Accept" or cancel. If the customer cancels, the deal is removed from the store and routed to the appropriate CSS for objection handling. Customer and contract must meet certain criteria to be on the Store.
53
Manual Renewal
Any opportunity that needs to be manually quoted - i.e. not an Auto Renewal or Store Renewal. The CSS needs to quote the customer for any number of reasons (contractual, legal changes, uplifts, multi-year, clause updates, etc).
54
CSI (definition)
Customer support number that can be used as an identifier for the customer, contract, plan, and support.
55
Sub ID (def)
Subscription ID which is unique to the customers specific subscription, and is used synonymously with CSI.
56
Set ID
Determination for the iteration of the Plan (1000=1st year, 2000=2nd year, etc).
57
O Fiscal Year
March - February
