syllabus - operations

Question 1

role of operations management

Answer 1

+ strategic role of operations management
+ goods and/or services in different industries
+ interdependence with other key business functions

Question 2

strategic role of operations management

Answer 2

+ cost leadership

+ good/service differentiation

Question 3

influences

Answer 3

\+ globalisation
\+ technology
\+ quality expectations
\+ cost-based competition
\+ government policies
\+ legal regulation
\+ environmental sustainability
\+ corporate social responsibility

Question 4

corporate social responsibility

Answer 4

+ the difference between legal compliance and ethical responsibility
+ environmental sustainability and social responsibility

Question 5

operations processes

Answer 5

+ inputs
+ transformation processes
+ outputs

Question 6

inputs

Answer 6

+ transformed resources

+ transforming resources

Question 7

transformed resources

Answer 7

+ materials
+ information
+ customers

Question 8

transforming resources

Answer 8

+ human resources

+ facilities

Question 9

transformation processes

Answer 9

+ the influence of volume, variety, variation in demand and visibility (customer contact)
+ sequencing and scheduling - gantt charts, critical path analysis
+ technology, task design and process layout
+ monitoring, control and improvement

Question 10

outputs

Answer 10

+ customer service

+ warranties

Question 11

operations strategies

Answer 11

\+ performance objectives
\+ new product/service design and development
\+ supply chain management
\+ outsourcing
\+ technology
\+ inventory management
\+ quality management
\+ overcoming resistance to change
\+ global factors

Question 12

performance objectives

Answer 12

\+ quality
\+ speed
\+ dependability
\+ flexibility
\+ customisation 
\+ cost

Question 13

supply chain management

Answer 13

+ logistics
+ e-commerce
+ global sourcing

Question 14

outsourcing

Answer 14

+ advantages and disadvantages

Question 15

technology

Answer 15

+ leading edge

+ established

Question 16

inventory management

Answer 16

+ advantages and disadvantages of holding stock
+ LIFO (last-in-first-out)
+ FIFO (first-in-first-out)
+ JIT (just-in-time)

Question 17

quality management

Answer 17

+ control
+ assurance
+ improvement

Question 18

overcoming resistance to change

Answer 18

\+ financial costs
\+ purchasing new equipment
\+ redundancy payments
\+ retraining
\+ recognising plant layout
\+ inertia

Question 19

global factors

Answer 19

+ global sourcing
+ economies of scale
+ scanning and learning
+ research and development