Sustainment Training, Entune Essentials, ToyotaCare, Toyota Recall, Scion New Generation Audio, TCUV Fundamentals, 2014 Tundra, VDQ Management, Sales Education Quiz 1, BeSpoke Premium, Scion: Build-A-Dealership, 4WD Simplified, Discover Toyota Flashcards by Madison Jonas

E130 - Sustainment Training: MY14 Prius, Corolla, RAV4 and Tundra

How well did you know this?

Not at all

Perfectly

Where is the Tundra Built?

Texas

How well did you know this?

Not at all

Perfectly

Tundra is a recognized leader in Reliability and Durability. How many years in a row has it won the Intellichoice Best Overall Value of the Year Award?

How well did you know this?

Not at all

Perfectly

How many Tundra engine options are there?

3
4.0L DOHC 24-valve aluminum V6 with Dual Independent Variable Valve Timing with intelligence (Dual VVT-i) 4.6L DOHC 32-valve aluminum i-FORCE V8 with Dual Independent Variable Valve Timing with intelligence (Dual VVT-i) 5.7L DOHC 32-valve aluminum i-FORCE V8 with Dual Independent Variable Valve Timing with intelligence (Dual VVT-i) also available in E85 flex fuel version

How well did you know this?

Not at all

Perfectly

Tundra towing capacity is over ________ pounds for ten different models.

10,000

How well did you know this?

Not at all

Perfectly

Which of the following is not a standard or available safety feature?
8 standard airbags Advanced Airbag System Trailer Sway Control Star Safety System Moonroof

moonroof

How well did you know this?

Not at all

Perfectly

LED headlights are standard on all Corolla models. True or false?

true

How well did you know this?

Not at all

Perfectly

Automatic climate control with pollen and dust filter is standard on which models?
LE
S
ECO
All of the above

All of the above

How well did you know this?

Not at all

Perfectly

The ___________ has the highest highway MPG for a compact sedan with an automatic transmission
L
LE
LE Eco
S

LE Eco

How well did you know this?

Not at all

Perfectly

The available CVTi-S transmission engine…
…is a hybrid …enhances fuel economy and overall driving experience. …reduces fuel economy in exchange for performance. …reduces performance in exchange for fuel economy.

…enhances fuel economy and overall driving experience.

How well did you know this?

Not at all

Perfectly

The Corolla comes standard with how many airbags?

How well did you know this?

Not at all

Perfectly

What’s the Prius’ can’t-be-topped Fuel Efficiency Rating?
51/48/50
48/51/50
50/48/51
50/51/48

51/48/50

How well did you know this?

Not at all

Perfectly

What’s the significance behind the Hybrid Badge on a Prius?
- A label for the Hybrid Synergy Drive
- Signifies Toyota’s reputation as a leader in hybrid automotive technologies.
- Inspires customer confidence Toyota’s excellent reputation for reliability and advanced technologies
- All of the above

All of the above

How well did you know this?

Not at all

Perfectly

Which is not a benefit of the Prius’ Iconic Styling?
Instantly recognizable
Fuel Efficency raising aerodynamics Implies an eco-conscious owner
Off-road capable ground clearance
None of the above

Off-road capable ground clearance

How well did you know this?

Not at all

Perfectly

The Touch Tracer Display and Solar Powered Ventilation System are examples of how the Prius is absolutely ____________.
Brimming with Technology
Instantly Recognizable
Unremarkable beyond its fuel economy
A leader in cargo space

Brimming with Technology

How well did you know this?

Not at all

Perfectly

Prius provides all the comforts of a mid-size sedan.
TRUE
FALSE

TRUE

How well did you know this?

Not at all

Perfectly

Which of these is not a key selling point of the redesigned RAV4?
- Bold, Spacious, and High-Quality Interior Design
- Impressive and Dynamic
- Exterior Styling Toyota QDR And Value
- Nine exterior colors
- None of the above

None of the above
Overall, RAV4 FWD models achieve an EPA estimated MPG of 24 city and 31 highway, while AWD models achieve 22 city and 29 highway. RAV4 also features a selectable ECO drive mode, which adjusts throttle response to deter fuel consumption and therefore increase fuel economy

How well did you know this?

Not at all

Perfectly

Which of the following is not an example of the RAV4’s Versatile and Premium features?
- Power Rear lift-gate
- Dual zone climate control
- Standard Bluetooth® wireless technology
- Available Entune® App Suite
- None of the above

None of the above

How well did you know this?

Not at all

Perfectly

How much cargo space does the versatile RAV4 offer?
- 65.3 cubic feet
- 68.3 cubic feet
- 71.3 cubic feet
- 73.4 cubic feet
- 75.3 cubic feet

73.4 cubic feet

How well did you know this?

Not at all

Perfectly

RAV4 exemplifies Toyota QDRS. What does QDRS stand for?
- Quality, Durability, Reliability, Safety
- Quick, Dynamic, Responsive, Safety
- Quality, Dynamic, Reliability, Safety
- Quality, Durability, Responsive, Safety

Quality, Durability, Reliability, Safety

How well did you know this?

Not at all

Perfectly

How many airbags does the RAV4 come with?
- 5
- 6
- 7
- 8
- 9

How well did you know this?

Not at all

Perfectly

The Highlander’s new smoked-chrome accent headlights are standard on which trim levels?
- Hybrid Limited
- Limited and Hybird Limited
- XLE, Limited, and Hybrid Limited
- LE Plus, XLE, Limited and Hybrid Limited
- All Trims Levels

All Trims Levels

How well did you know this?

Not at all

Perfectly

The Highlander Hybrid’s 3.5 Liter Engine boasts the highest _______ MPG of any 3-row mide-size SUV on the market.
- City
- Combined
- Highway
- All of the above
- None of the above

Combined

How well did you know this?

Not at all

Perfectly

Which of the following is not an example of the Advance Technology found in the Highlander?
- Entune Audio head units
- Blind Spot Monitoring with RCTA
- Smoked-chrome accent headlights
- Pre-Collision system with DRCC
- Lane Departure Alert

Smoked-chrome accent headlights

How well did you know this?

Not at all

Perfectly

Seating for up to 8 passengers, up to 83.7 cubic feet of maximum cargo volume, and smart storage appointments contribute to Highlander’s great _______.
- Everyday Capability
- Offroad Capability
- QDRS
- None of the above

Everyday Capability

How well did you know this?

Not at all

Perfectly

Which are of the following contribute to the Highlander’s Outstanding Value?
- 4 well-equipped trims
- Toyota QDR
- Toyota Care
- None of the above
- All of the above

All of the above

How well did you know this?

Not at all

Perfectly

Which is not an available transmission type on Tacoma?
- 4-speed Electronically Controlled automatic Transmission with intelligence (ECT-i)
- 5-speed Electronically Controlled automatic Transmission with intelligence (ECT-i)
- 6-speed Electronically Controlled automatic Transmission with intelligence (ECT-i)
- 5-speed manual transmissions
- 6-speed manual transmissions

6-speed Electronically Controlled automatic Transmission with intelligence (ECT-i)

How well did you know this?

Not at all

Perfectly

Tacoma’s Max Payload Capability is:
- 1,100 lbs
- 1,200 lbs
- 1,300 lbs
- 1,400 lbs
- 1,500 lbs

1,500 lbs

How well did you know this?

Not at all

Perfectly

Tacoma’s Star Safety System does not include:
- Anti-Lock Brakes (ABS), Brake Assist (BA), and Electronic Brake-force Distribution (EBD)
- Smart Stop Technology
- (SST) Vehicle Stability Control
- (VSC) Traction Control (TRAC)
- Includes all of the above

Includes all of the above

How well did you know this?

Not at all

Perfectly

Tacoma’s various combinations of beds, trims, packages, accessories, engine and drive choices and utility features make for a distinct model for every lifestyle.
- TRUE
- FALSE

TRUE

How well did you know this?

Not at all

Perfectly

The Entune Multimedia Bundle includes a complementary SiriusXM Radio trial. How many days does it last?
- 30 days
- 60 days
- 90 days
- 180 days
- 365 days

90 days

How well did you know this?

Not at all

Perfectly

4Runner’s Cargo Space beats the competition and gives it great utility. How many cubic ft of volume does it offer?
- 85.2
- 86.3
- 87.4
- 88.5
- 89.7

89.7

How well did you know this?

Not at all

Perfectly

4Runner’s 4WD models provide skidplates to protect the undercarriage and drivetrain.
- TRUE
- FALSE

TRUE

How well did you know this?

Not at all

Perfectly

Which standard safety feature do 4Runner’s competitors lack?
- ABS
- Driver and Front Passenger Knee Airbags
- Front seat-mounted side airbags
- Side Curtain Airbags
- All of the above

Driver and Front Passenger Knee Airbags

How well did you know this?

Not at all

Perfectly

All of the following contribute to a modern and functional interior. Which is incorrect?
- 89.7 cu ft cargo volume
- 60/40 split folding second row
- Safety Connect
- Entune App Suite
- All of the above

60/40 split folding second row
A 40/20/40 split-folding second row and 89.7 cubic feet of cargo volume make 4Runner a great everyday vehicle while advanced features like the Entune® App Suite and Safety Connect™ add more comfort and convenience.

How well did you know this?

Not at all

Perfectly

4Runner has been redesigned ______.
- Inside
- Outside
- Inside and Out
- Neither

Inside and Out

How well did you know this?

Not at all

Perfectly

Which of the following best describes Avalon’s stying?
- Bold and Athletic
- Strong yet subtle
- Aggressive and sleek
- Powerful Lines
- All of the above

Bold and Athletic
Avalon’s sleek exterior attracts lots of welcome attention, appearing both athletic and elegant, with a low and wide appearance creating an aggressive stance. Quadrabeam headlights, LED Daytime Running Lights (DRLs), color-keyed heated power outside mirrors with turn signal indicators and manual folding feature, and LED taillights all add to a strong presence and express innovative identity.

How well did you know this?

Not at all

Perfectly

Which model offers rear heated seats?
- Nissan Maxima
- Chrysler 300
- Toyota Avalon
- Buick LaCrosse
- All of the above

Toyota Avalon

How well did you know this?

Not at all

Perfectly

Preimum HDD Nav with Entune App Suite is standard on which models?
- Limited
- Limited & XLE Touring
- Limited, XLE Touring, XLE Premium
- Limited, XLE Touring, XLE Premium, XLE

Limited
Premium HDD Navigation with Entune® App Suite and JBL® – includes 7-in. high-resolution touch-screen with split-screen capability, AM/FM CD player with MP3/WMA playback capability, 11 JBL® GreenEdge™ speakers in nine locations including subwoofer and amplifier, SiriusXM Radio with NavTraffic™, NavWeather™, Fuel and Sports & Stocks (90-day All Access trial), HD Radio with iTunes® Tagging, auxiliary audio jack, USB port with iPod® connectivity and control, vehicle information with customizable settings, and hands-free phone capability, phone book access, advanced voice recognition, and music streaming via Bluetooth® wireless technology (standard on Limited models only).

How well did you know this?

Not at all

Perfectly

Which is not a way that Avalon lessens in-cabin noise?
- Strategically placed sound deadening materials
- Body optimization
- Acoustic glass windshield
- Acoustic front side glass
- Sound shifting noise cancellation

Sound shifting noise cancellation

How well did you know this?

Not at all

Perfectly

The high quality interior is a defining aspect of the Avalon. Which of the below is not a contributing factor?
- Leather on the steering wheel, shift knob, and seat upholstry
- Wood grain and Smoked Chrome accents - Decorative stitching
- Available Hybrid Engine

Available Hybrid Engine

How well did you know this?

Not at all

Perfectly

Which of the following is a primary feature of Scion LiveGuide®?

3D Vehicle Configurator

How well did you know this?

Not at all

Perfectly

What section of Scion eShowroom would you explore to find reviews about Scion vehicles?

The Buzz

How well did you know this?

Not at all

Perfectly

You and your customers can find professional and owner product reviews on:

Youtube

How well did you know this?

Not at all

Perfectly

Which social media site is designed primarily for posting photos from mobile devices?

Instagram

How well did you know this?

Not at all

Perfectly

What is the most popular automotive research site on the Web?

Yahoo! Autos

How well did you know this?

Not at all

Perfectly

Which automotive research site is famous for its “True Market Value” pricing tools?

Edmunds

How well did you know this?

Not at all

Perfectly

Which of these is your primary resource for all things Scion?

Scion eShowroom

How well did you know this?

Not at all

Perfectly

Which Scion resource is the gateway to Scion Certification and training courses?

Learning Center

How well did you know this?

Not at all

Perfectly

Which Scion resource has a special page with resources just for Scion Ambassadors?

Scion eShowroom

How well did you know this?

Not at all

Perfectly

Which Scion resource is a great way to have detailed Scion product information right at your fingertips on your phone or tablet?

Pocket Source App

How well did you know this?

Not at all

Perfectly

Which Scion resource satisfies the requirement that your dealership have computers available to allow customers to freely explore product information?

Scion LiveGuide®

How well did you know this?

Not at all

Perfectly

E303 - Scion Ambassadors Resources
Scion remains committed to our original objectives, which include:

Creating innovative products and processes to appeal to younger buyers

How well did you know this?

Not at all

Perfectly

E303 - Scion Ambassadors Resources
What best describes a Scion Ambassador?

The “go-to” person in your dealership for all things Scion

How well did you know this?

Not at all

Perfectly

E303 - Scion Ambassadors Resources
As a Scion Ambassador, your role in merchandising involves:

Determining the best ways to display Scion vehicles and accessories in and round your store

How well did you know this?

Not at all

Perfectly

E303 - Scion Ambassadors Resources
Your Role What is a primary responsibility for you as Scion Ambassador?

Ensuring adherence to Scion process and brand

How well did you know this?

Not at all

Perfectly

E303 - Scion Ambassadors Resources
Which of the following is a primary resource for digital marketing assistance?

Toyota Dealer Digital Solutions (TDDS)

How well did you know this?

Not at all

Perfectly

E303 - Scion Ambassadors Resources
Which of the following is a resource for Scion showroom display fixtures and LiveGuide?

ScionShowroom.com

How well did you know this?

Not at all

Perfectly

E238 - Entune Essentials
These are the only
2015 vehicles that will
have First Generation
Entune™ head units.

What are Prius and
Land Cruiser?

How well did you know this?

Not at all

Perfectly

E238 - Entune Essentials
2nd Generation Entune™
now features the entire
center audio stack,
including Bluetooth®,
voice recognition and this.

What is navigation?

How well did you know this?

Not at all

Perfectly

E238 - Entune Essentials
For access to popular apps and data services, this is included with Entune™ Premium Audio and Entune™ Premium JBL® Audio.

What is Entune® App Suite?

How well did you know this?

Not at all

Perfectly

E238 - Entune Essentials
Which of these Entune™ audio head units include the Entune® App Suite?

Entune™ Premium Audio and Entune™ Premium JBL® Audio

How well did you know this?

Not at all

Perfectly

E238 - Entune Essentials
Which of the following Entune™ systems provides more powerful digital signal processing amplifiers and more speakers?

Entune™ Premium JBL® Audio

How well did you know this?

Not at all

Perfectly

E238 - Entune Essentials
AM/FM Cache radio lets guests record audio for up to how many minutes if they receive a Bluetooth® call during a broadcast?

20 minutes

How well did you know this?

Not at all

Perfectly

E238 - Entune Essentials
Which of the following Entune™ features is an industry first?

Weather and traffic information without a navigation unit

How well did you know this?

Not at all

Perfectly

E238 - Entune Essentials
Which of the four Entune™ “stepping stones” is the first to introduce Navigation in the Entune™ lineup?

Entune™ Premium Audio

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
This is one of the benefits to customers of ToyotaCare.

What is peace of mind?

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
A new addition to ToyotaCare is that it includes these, starting with model year 2015.

What are fleet vehicles?

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
Customer loyalty is one reason why ToyotaCare is designed to be this type of program.

What is a customer retention program?

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
ToyotaCare includes up to the first 5 factory-recommended service visits for 2 years or how many miles (whichever comes first)?

25,000 miles

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
All of the following are included in the first 5 factory-recommended service visits, except which one?

Replace brake pads

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
ToyotaCare provides 24-hour roadside assistance at no cost for how long?

2 years

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
All of the following are included in the ToyotaCare roadside assistance program, except which one?

Emergency oil delivery

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
True or False. Claims Administrators are responsible for arranging and properly completing all the ToyotaCare claims documentation with the correct information.

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
To add value to ToyotaCare during a vehicle presentation, Sales Associates should highlight the no cost program to the customer as what?

A standard feature on the vehicle

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
Beginning with model year 2015, which of the following is now included in the ToyotaCare program?

Fleet vehicles

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
How long does ToyotaCare provide no cost Roadside Assistance to new owners?

2 years

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
Which of the following customer benefits provided by ToyotaCare should the Sales Associate include during a vehicle presentation?

All of the above

Peace of mind
Lower cost of ownership
Genuine Toyota parts and service

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
ToyotaCare no cost service visits include all of the following except which one?

Valve timing adjustment

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
True or False. Conventional and synthetic oil change schedules do not vary.

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
Which of the following services is NOT included in ToyotaCare’s Roadside Assistance?

Detailing

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
True or False. ToyotaCare in-dealership Program Materials and displays present consistent program messaging to customers.

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
Approximately when does Toyota send the first ToyotaCare service reminder to the customer after delivery?

4 Months

How well did you know this?

Not at all

Perfectly

E238 - Entune Essentials
How does the enhanced voice recognition feature found on Entune™ Plus and Premium head units differ from the voice recognition on the Entune™ Audio head unit?

Guest can use more conversational voice commands

How well did you know this?

Not at all

Perfectly

E238 - Entune Essentials
After pressing the SETUP button, which button do you press when training voice recognition for Entune™ systems?

Voice

How well did you know this?

Not at all

Perfectly

E238 - Entune Essentials
Entune™ Premium Audio voice recognition can be used for all Entune™ apps except for which two?

Fuel Prices and Facebook Places

How well did you know this?

Not at all

Perfectly

E238 - Entune Essentials
How can you make voice recognition for the primary driver more accurate when multiple drivers are using the guest’s vehicle?

Save the primary driver’s voice recognition training calibration to their Bluetooth® phone

How well did you know this?

Not at all

Perfectly

E238 - Entune Essentials
The Entune® App Suite should be initialized in applicable Toyota vehicle at this time.

What is as soon as the vehicle
is delivered to the dealership?

How well did you know this?

Not at all

Perfectly

E238 - Entune Essentials
While guests must still register for Entune® App Suite, 2nd Generation Entune™ no longer requires

What is a subscription?

How well did you know this?

Not at all

Perfectly

This is a much easier way for filling in the VIN field during Entune™ registration

What is the VIN Decorder?

How well did you know this?

Not at all

Perfectly

By 2025, what percentage of the overall world population will be Millennials?

35%

How well did you know this?

Not at all

Perfectly

Which of the following is a common myth about Millennial customers?

Don’t know anything about cars or car buying

How well did you know this?

Not at all

Perfectly

Which of the following best describes a key purchase motivator for many Millennial vehicle shoppers?

Value and fuel economy

How well did you know this?

Not at all

Perfectly

Scion’s Pure Process addresses what requirement of Millennials’ vehicle purchase experience?

Transparent pricing model

How well did you know this?

Not at all

Perfectly

What percentage of Millennial shoppers name social media as their primary purchase influencer?

Over 45%

How well did you know this?

Not at all

Perfectly

Which best describes the family status of Millennials today?

An even blend of single and married with children

How well did you know this?

Not at all

Perfectly

Which of the following is an attribute of a typical Milllennial customer?

Are environmentally active and aware

How well did you know this?

Not at all

Perfectly

What is one key way you can add value to a sales experience for a Millennial customer?

Adjust to where they are in the buying process

How well did you know this?

Not at all

Perfectly

Which of the following is a way that the Scion brand appeals to Millennial customers?

Unique brand

How well did you know this?

Not at all

Perfectly

50% of Millennial customers won’t return to a website that doesn’t _________.

load to a mobile device.

How well did you know this?

Not at all

Perfectly

Regional recalls can be caused by any of the following conditions except which one?

High tide

How well did you know this?

Not at all

Perfectly

What are Warranty Enhancement Programs also called?

Customer Support Programs

How well did you know this?

Not at all

Perfectly

What is the Safety recall conducted only in “snow belt” states called?

A regional recall campaign

How well did you know this?

Not at all

Perfectly

An affected vehicle was originally delivered and registered in a cold climate state, and the owner still lives in that state. Is the vehicle covered?

Yes, it is covered by the
regional recall.

How well did you know this?

Not at all

Perfectly

An affected vehicle was originally sold in a cold climate state, but the owner moved to Florida a year after purchasing it. Is the vehicle covered?

Yes, it is covered by the
regional recall.

How well did you know this?

Not at all

Perfectly

A vehicle was originally delivered in Mississippi (regional service campaign state), but the owner moved to and registered the vehicle in New York (regional recall state). Is the vehicle covered?

Yes, it is covered by the
regional recall.

How well did you know this?

Not at all

Perfectly

ToyotaCare no cost service visits include all of the following except which one?

Valve timing adjustment

How well did you know this?

Not at all

Perfectly

True or False. Claims Administrators are responsible for arranging and properly completing all the ToyotaCare claims documentation with the correct information.

True

How well did you know this?

Not at all

Perfectly

Which of the following customer benefits provided by ToyotaCare should the Sales Associate include during a vehicle presentation?

Peace of mind
Lower cost of ownership
Genuine Toyota parts and service
»All of the above

How well did you know this?

Not at all

Perfectly

Beginning with model year 2015, which of the following is now included in the ToyotaCare program?

Fleet vehicles

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
Which of the following is included on the Owner Profile Card sent with the ToyotaCare Welcome Brochure?
Program effective date
Roadside Assistance telephone number
Vehicle oil type
»All of the above

All of the above

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
True or False. Customers who only schedule service appointments every six months will only get four services included in the ToyotaCare program.

True

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
True or False. ToyotaCare in-dealership Program Materials and displays present consistent program messaging to customers.

True

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
True or False. Conventional and synthetic oil change schedules do not vary.

False

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
When confirming a vehicle’s eligibility for ToyotaCare coverage when a customer makes a service appointment, what should the Service Advisor do first?

Look the vehicle up on “Service Lane” in the Technical Information System (TIS)

How well did you know this?

Not at all

Perfectly

E4000 - ToyotaCare Program Overview
Which of the following customers receive ToyotaCare plan expiration notices approximately 60 days prior to the end of their plan?

Customers who have not completed all program-covered service visits

How well did you know this?

Not at all

Perfectly

Approximately when does Toyota send the first ToyotaCare service reminder to the customer after delivery?

4 months

How well did you know this?

Not at all

Perfectly

How long does ToyotaCare provide no cost Roadside Assistance to new owners?

2 years

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
All of the following are best practices for checking the recall status on vehicles, except which one?

Check the recall status on all vehicles, except vehicles located at off-site lots

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
What does NHTSA require manufacturers to display on mailings that notify owners about recalls?

A label with the official NHTSA logo

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
In order for a component to be repaired under a Warranty Enhancement (Customer Support Program):
XX1. The component must not meet Federal safety standards
2. The vehicle has to experience the condition or a covered component must fail
3. The component must be functioning properly
4. The vehicle must be covered by the Safety Recall

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
The only site for guests to check all safety recalls, emissions recalls, and service campaigns for Toyota vehicles is:
XX1. www.safercar.gov
2. www.toyota.com/recall
3. www.Edmunds.com/recalls
4. www.carfax.com

www.toyota.com/recall

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
Which type of service campaign does not have time and/or mileage limitations?
1. Special Service Campaign (SSC)
2. Limited Service Campaign (LSC)
3. Customer Support Program (CSP)
4. Warranty Enhancement

Special Service Campaign (SSC)

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
Emission recalls are administered by:
XX1. The National Highway Safety Transportation Administration (NHTSA)
XXX2. The Environmental Protection Agency (EPA)
XX3. California Air Resources Board (CARB)
XX4. 2 and 3

??? I have no idea which is right

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
True or False. Toyota used vehicles with open recalls or service campaigns should have the repairs completed before owner delivery.
1. TRUE
2. FALSE

TRUE

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
True or False. Dealers who do not perform recall remedies according to instructions provided by Toyota are still eligible for reimbursement by TMS.
XX1. TRUE
2. FALSE

FALSE

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
Delivering a new vehicle to a customer without performing a safety recall remedy is:
XX1. Allowed by Toyota
2. Prohibited by federal law
3. Acceptable if the recall is disclosed to the customer
4. Acceptable only if the vehicle is not experiencing the condition

Prohibited by federal law

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
What are the two types of recalls?
XXX1. Special Service Campaign and Limited Service Campaign
XXX2. Warranty Enhancement and Limited Service Campaign
3. Lemon Law and Buyback Program
4. Safety and Emissions

Safety and Emissions

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
If a dealer does not comply with NHTSA requirements when conducting a recall campaign, which of the following may NHTSA impose upon that dealer?
XX1. Audits
2. Substantial civil penalties
3. Inquiries
4. All of the above

All of the above

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
Which of the following includes information for both recalls and service campaigns for Toyota vehicles?
XX1. TIS
2. Service Lane portal
3. www.toyota.com/recall
4. All of the above

All of the above

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
True or False. To help owners distinguish recall notices from other mail, federal law requires the NHTSA label to be visible on the envelope.
1. TRUE
2. FALSE

TRUE

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
Which of the following is true about regional campaigns?
XXX1. A regional service campaign may be conducted in a limited geographic region, while a regional recall may be conducted outside the area covered by the regional campaign
2. A regional recall may be conducted in a limited geographic region, while a regional service campaign may be conducted outside the area covered by a regional recall
3. Regional recalls and regional service campaigns ALWAYS have the same remedy
4. Regional recalls and regional service campaigns are always launched at the same time

A regional recall may be conducted in a limited geographic region, while a regional service campaign may be conducted outside the area covered by a regional recall

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
How do you check for open safety recalls on other makes of used cars?
1. The manufacturer’s free online recall check
2. Industry providers such as CARFAX and Edmunds
3. www.safercar.gov
4. All of the above

All of the above

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
In addition to new vehicles in inventory, dealers should complete recall remedies on:
1. Toyota Certified Used Vehicles (TCUV)
2. Toyota Rent-A-Car (TRAC) vehicles
3. Toyota used cars
4. All of the above

All of the above

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
Which of the following is NOT a recommended process for checking the recall status on all vehicles in your dealership’s inventory?
1. Setting up a ‘reminder’ system for regular recall status checks
2. Checking vehicles located on lots outside the dealership
3. Checking the recall status on new MY vehicles in inventory only
4. Sales and Service departments working together to implement process

Checking the recall status on new MY vehicles in inventory only

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
Which of the following is true about Special Service Campaigns?
1. Mandated by Federal law
2. Involve safety-related defects
3. Delivering a new vehicle with an open service campaign is prohibited by federal law
4. Voluntary and conducted for customer satisfaction

Voluntary and conducted for customer satisfaction

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
Regional recalls can be caused by any of the following conditions except which one?

High tide

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
What are Warranty Enhancement Programs
also called?

Customer Support Programs

How well did you know this?

Not at all

Perfectly

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
What is a Safety recall conducted only in “snow belt” states called?

A regional recall campaign

How well did you know this?

Not at all

Perfectly

E449 - Scion New Generation Audio Systems
How much larger are New Generation
touch screens than previous generation
touch screens?

.9 inches

How well did you know this?

Not at all

Perfectly

E449 - Scion New Generation Audio Systems
Which of the following is true when routing
with the Aha app on Standard Display
Audio units?

Routing capabilities with the
Aha app are not available on Standard Display Audio Units

How well did you know this?

Not at all

Perfectly

E449 - Scion New Generation Audio Systems
To differentiate between a new and previous head unit, all of the following are true EXCEPT which one?
(1) Previous generation units include a CD player, new generation units do not
(2) Previous generation units have more control knobs than new generation units
(3) The new generation units have more control knobs than the previous units
(4) New generation units have larger touchscreens

(2) The new generation units have more control knobs than the previous units

How well did you know this?

Not at all

Perfectly

E449 - Scion New Generation Audio Systems
To quickly identify the difference between a Standard Display Audio Unit and a BeSpoke® unit, which button should you look for on the ‘Setup’ screen?

Navigation

E449 - Scion New Generation Audio Systems
Bluetooth® connectivity for the Aha app is available for what type of phone?

Android

E449 - Scion New Generation Audio Systems
Which of these sites contains the listings of safety recalls only (not service campaigns)?

Safercar.gov

E449 - Scion New Generation Audio Systems
In addition to song titles and station information, what else does HD Radio display on the head unit screen?

Album Art

E449 - Scion New Generation Audio Systems
What feature on BeSpoke® Push-to-talk, navigation allows the guest to say an entire address at once?

‘one shot destination’

E449 - Scion New Generation Audio Systems \What type of phone must be tethered to the system to access the Aha app through the head unit?

iPhones

E449 - Scion New Generation Audio Systems
How does the Standard Display Audio unit’s voice recognition differ from BeSpoke®?

Guest can use more conversational voice commands

E449 - Scion New Generation Audio Systems
After pressing the SETUP button, which button do you press when training voice recognition?

Voice

E449 - Scion New Generation Audio Systems
1. HD Radio Technology enables receivers to display all of the following details EXCEPT which one?
1. Length of song
2. Song title
3. Album art
4. Station information

Length of song
?? 3. Album art

E449 - Scion New Generation Audio Systems
2. Which button should you look for on the ‘Setup’ screen to quickly identify the difference between a Standard Display Audio Unit and a BeSpoke® unit?
1. Navigation
2. Display
3. Vehicle
4. Bluetooth

Navigation

E449 - Scion New Generation Audio Systems
3. What type(s) of phone needs to be tethered to the new head units in order to access the Aha app through the system?
1. iPhone
2. Android
3. Non-smart phones
4. All phones

iPhone

E449 - Scion New Generation Audio Systems
4. How many settings for the voice volume level are there?
1. 5
2. 6
3. 7
4. 10

E449 - Scion New Generation Audio Systems
5. True or False. Setting an intersection near the guest’s home, instead of their actual address, is a safety precaution.
1. True
2. False

True

E449 - Scion New Generation Audio Systems
6. True or False. New and previous generation head units will exist side-by-side until the end of 2015.
1. True
2. False

True

E449 - Scion New Generation Audio Systems
7. Which of the following is not one of the three stored equalizer settings included with Scion Sound Processing, or SSP?
1. Powerful
2. Dynamic
3. Natural
4. Vocal

Dynamic

E449 - Scion New Generation Audio Systems
8. True or False. On BeSpoke® systems, the voice recognition can be trained to better recognize the driver’s specific voice and tonality.
1. True
2. False

True

E449 - Scion New Generation Audio Systems
9. True or False. Standard Display Audio and BeSpoke® units feature touchscreens with touch, drag, and ‘flick’ screen functionality.
1. True
2. False

True

E449 - Scion New Generation Audio Systems
10. Guests can customize all of the following settings EXCEPT which one on either of the new generation units?
1. Select the keyboard layout between QWERTY or ABC
2. Turn the system’s beep sound On and Off
3. Change the language between English, Spanish and French
4. Change the display screen color

Change the display screen color

E4001 - ToyotaCare for the Sales Professional
Why is a seamless sales-to-service handoff so important?

It builds trust and reinforces the customer’s purchase decision

E4001 - ToyotaCare for the Sales Professional
What are you responsible for during a sales-to-service handoff?

“Setting the tone” for the relationship between your customer and service department

E4001 - ToyotaCare for the Sales Professional
“Setting the tone” for the relationship between your customer and service department

Encouraging the customer to set the first service appointment.

E4001 - ToyotaCare for the Sales Professional
Which of the following practices does not help ensure a seamless sales-to-service handoff?

Pointing the customer in the direction of the Service department

E4001 - ToyotaCare for the Sales Professional
Why is it important to use buyer motivators during your vehicle presentation?

To connect with the customer’s needs and lifestyle

E4001 - ToyotaCare for the Sales Professional
Customer loyalty is one reason why ToyotaCare is designed to be a customer retention program.

True

E4001 - ToyotaCare for the Sales Professional
Which of the following should you offer your customer as a reference during your ToyotaCare presentation?

ToyotaCare brochure

E4001 - ToyotaCare for the Sales Professional
Which of the following is a best practice for ensuring a seamless sales-to-service hand-off?

Provide a personal introduction to the service department

Which of the following ToyotaCare services is part of Roadside Assistance?
A.Towing and Winching
B.Emergency Fuel Delivery and Tire Service
C.Battery jump start and Lockout Protection
D.All of the above

D.All of the above

What is a customer benefit of ToyotaCare?
A. No cost service for 2 years or 25,000 miles
B. 2 years roadside assistance with unlimited miles
C. Genuine Toyota parts
D. All of the above

D. All of the above

What is one of the best ways to present ToyotaCare?

As a standard feature during a vehicle presentation

How long does Roadside Assistance coverage last under the ToyotaCare plan?

2 years, unlimited miles

How long does service coverage last under the ToyotaCare plan?

2 years, 25,000 miles (whichever comes first)

ToyotaCare no cost service visits include all of the following except which one?

Valve timing adjustment

TRUE

EC300 - TCUV Fundamentals
True or False: TCUV vehicles sell faster than non-certified vehicles as it results in faster sales, less negotiation and more revenue.
1. True
2. False

True

EC300 - TCUV Fundamentals
Which of the following is NOT a reason for customers to buy TCUV?
1. Customers want a reliable used vehicle
2. Toyota offers a wide selection
3. TCUV offers a better warranty than new vehicle sales
4. Higher customer satisfaction

TCUV offers a better warranty than new vehicle sales

EC300 - TCUV Fundamentals
True or False: Certified buyers have a higher level of education and income than the traditional Toyota Used Vehicle buyer.
1. TRUE
2. FALSE

TRUE

EC300 - TCUV Fundamentals
How long is the TCUV Limited Powertrain Warranty?
1. 5 years/75,000 miles
2. 6 years/75,000 miles
3. 5 years/100,000 miles
4. 7 years/100,000 miles

7 years/100,000 miles

EC300 - TCUV Fundamentals
Which of the following is NOT a characteristic of today’s used vehicle buyer?
1. Well-informed
2. Many prefer purchasing used vehicles from private owners
XXX3. Most would consider purchasing or leasing a new Toyota
4. High expectations

XXX3. Most would consider purchasing or leasing a new Toyota

Many prefer purchasing used vehicles from private owners

EC300 - TCUV Fundamentals
In order to achieve your dealership’s full potential for TCUV sales:
1. Become passionate about increasing your knowledge and skills
2. Keep informed about the used vehicle market and your customers
3. Constantly maintain the like-new look of your TCUV inventory
4. All of the above

All of the above

EC300 - TCUV Fundamentals
When purchasing a used vehicle, customers consider for the following EXCEPT:
1. High risk of buying a lemon
2. Detailed vehicle history
3. Compeititve interest rates
XXX4. Low risk of hidden cost

XXX4. Low risk of hidden cost

EC300 - TCUV Fundamentals
True or False: The Scion Certified Pre-Owned Warranty Coverage Program is identical to the Toyota Certified Used Vehicle Program.
1. True
2. False

True

EC300 - TCUV Fundamentals
Which of the following is the responsibility of the Service Department?
1. Appearance Repairs
2. Request Certification
3. Report Sale
4. Mechanical Inspection

Mechanical Inspection

EC300 - TCUV Fundamentals
Almost every customer objection you encounter can be addressed by:
1. By providing an owner’s manual for the vehicle
2. By citing the benefits of the TCUV program
3. By pointing out the shortcomings of the competition
4. By comparing the customer’s trade-in to the used vehicle

By citing the benefits of the TCUV program

E449 - Scion New Generation Audio Systems
For clear visibility and easier functionality, what size touchscreen is now available on Standard Display Audio and BeSpoke® units?

7.0 inches

E449 - Scion New Generation Audio Systems
What feature on BeSpoke® Push-to-talk GPS navigation allows guests to say an entire address at once?
1. Fast Shot Location
2. One-Shot Destination
3. One Shout Destination
4. First Shot Destination

One-Shot Destination

E449 - Scion New Generation Audio Systems
After pressing the SETUP button, which button do you press when training voice recognition?
1. The ‘microphone’ icon
2. Train Voice Recognition
3. Voice
4. None of the above

Voice

True or False. Setting an intersection near the guest’s home, instead of their actual address, is a safety precaution.
1. True
2. False

True

E449 - Scion New Generation Audio Systems
True or False. On the new generation of head units, only BeSpoke® units come pre-loaded with Aha, an app that organizes and integrates the guest’s favorite content from the web between the phone and car.
1. True
2. False

??1. True

E449 - Scion New Generation Audio Systems
True or False. New and previous generation head units will exist side-by-side until the end of 2015.
1. True
2. False

True

E449 - Scion New Generation Audio Systems
How much larger are New Generation touch screens than previous generation touch screens?
1. One-half inch (.5 inches)
2. .7 inches
3. Nearly one inch (.9 inches)
4. 2 inches

Nearly one inch (.9 inches)

E449 - Scion New Generation Audio Systems
Which of the following is not one of the three stored equalizer settings included with Scion Sound Processing, or SSP?
1. Powerful
2. Dynamic
3. Natural
4. Vocal

??4. Vocal

E449 - Scion New Generation Audio Systems
What are the first two steps to pair a guest’s smartphone to a Standard Display Audio unit?
1. Press the ‘Setup’ hard button then ‘Bluetooth’ on display screen
2. Press the ‘Phone’ hard button then ‘Bluetooth’ on display screen
3. Press the ‘Media’ hard button then ‘Bluetooth’ on display screen
4. None of the above

Press the ‘Setup’ hard button then ‘Bluetooth’ on display screen

S3128T - 2014 Tundra
A direct Tire Pressure Monitor System (TPMS) is standard for all Tundra’s?
1. TRUE
2. FALSE

TRUE

S3128T - 2014 Tundra
The 5.7 V8 Tow Package comes standard with which of the following features?
1. Tow/Haul mode
2. 4WD
3. Automatic Limited-Slip Differential
4. All of the above

XXX4. All of the above

S3128T - 2014 Tundra
Fog lamps come standard on the Tundra CrewMax SR5.
1. TRUE
2. FALSE

TRUE

S3128T - 2014 Tundra
The newest rising segment and a primary focus for the newly redesigned Tundra would be:
1. Young couples
2. Blue collar family men
3. White collar family men

XXX2. Blue collar family men

S3128T - 2014 Tundra
A power tilt-and-slide moonroof comes standard on which of the following Tundra grades?
1. CrewMax Limited
2. CrewMax SR5
3. CrewMax Platinum
4. All of the above

CrewMax Platinum

S3128T - 2014 Tundra
The 2014 Tundra is projected to appeal most to which of the following customer segment?
1. Family guys
2. Baby boomers
3. Blue collars

Baby boomers
XXX1. Family guys

S3128T - 2014 Tundra
The front and rear parking assist sonar is not standard on which of the following Tundra grades?
1. Platinum
2. Limited
3. 1794 edition

Limited

S3128T - 2014 Tundra
Blind sport monitoring with rear cross traffic alert is not available on which of the following Tundra grades:
1. 1794 Edition
2. Platinum
3. SR5

S3128T - 2014 Tundra
Tow package is standard on which of the following?
1. 4.0L V6
2. 4.6L V8
3. 5.7L V8

5.7L V8

S3128T - 2014 Tundra
JBL Audio comes standard with the Tundra’s Platinum edition.
1. TRUE
2. FALSE

TRUE

EC300 - TCUV Fundamentals
Which of the following represent an immediate dealer benefit to selling TCUV vehicles?
1. Customers want a reliable used vehicle from a dealer they can trust
2. Toyota offers a wide selection of vehicles to choose from
3. TCUV sales have an easier close, which creates a faster turn
4. TCUV sales result in higher customer satisfaction survey scores

TCUV sales have an easier close, which creates a faster turn

EC300 - TCUV Fundamentals
When is a Vehicle History Report required on Toyota Used vehicles?
1. Only if the vehicle came from an auction
2. Only if an inspector is at the dealership
3. Before a Toyota used vehicle is certified
4. After a Toyota used vehicle is certified

Before a Toyota used vehicle is certified

EC300 - TCUV Fundamentals
How does the TCUV inspection reduce customer purchasing risk?
1. The TCUV inspection fee is lower than competitor vehicles
2. The customer can avoid paying for additional repairs
3. The inspection includes a lifetime power train guarantee
4. All of the above

The customer can avoid paying for additional repairs

EC300 - TCUV Fundamentals
The Toyota Certified Used HYBRID Inspection:
1. Includes a battery replacement
2. Adds 14 points to the standard TCUV Inspection
3. Adds 4 points to the standard TCUV Inspection
4. Is only performed by Hybrid-Certified dealers

Adds 14 points to the standard TCUV Inspection

EC300 - TCUV Fundamentals
Every dealer that participates in the TCUV program agrees to which of the following?
1. To follow all seven steps of the vehicle certification process
2. To enroll every sales consultants in the certification program
3. To keep a minimum number of used vehicles in inventory
4. All of the above

To follow all seven steps of the vehicle certification process

EC300 - TCUV Fundamentals
The TCUV Certification process is sold to the consumer:
1. In the F&I office, for an extra charge
2. As part of the TCUV purchase price. Not sold separately.
3. Can only be sold separately on vehicles financed by TFS
4. For any amount greater than $350

As part of the TCUV purchase price. Not sold separately.

EC300 - TCUV Fundamentals
Since more than 40% of TCUV customers are new to Toyota, this means:
1. They vigorously cross-shop any vehicles they are considering
2. They are distrusting of the Toyota brand
3. They will ask more questions about financing and warranty coverage
4. They are often unfamiliar with what makes Toyota different from its competitors

They are often unfamiliar with what makes Toyota different from its competitors

EC300 - TCUV Fundamentals
Which of the following items is NOT a TCUV “selling tool?”
1. 160-point inspection
2. 10 year/100,000 mile warranty
3. Available new car financing rates
4. Roadside assistance

10 year/100,000 mile warranty

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
Which of these sites contains the listings of safety recalls only (not service campaigns)?

Safercar.gov

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service)
All of the following are best practices for checking the recall status on vehicles, except which one?

Check the recall status on all vehicles, except vehicles located at off-site lots

E449 - Scion New Generation Audio Systems
True or False. Both Standard Display Audio and BeSpoke head units offer voice commands to reduce driver distractions and help them to keep their eyes on the road.
1. True
2. False

True

E449 - Scion New Generation Audio Systems
To differentiate between a new and previous head unit, all of the following are true EXCEPT which one?
1. Previous generation units include a CD player, new generation units do not
2. New generation units have larger touchscreens
3. Previous generation units have more control knobs than new generation units
4. New generation units have more control knobs than previous generation units

??4. New generation units have more control knobs than previous generation units

E252 - VDQ Management Essentials
What is one recommendation to smooth the Fleet Courtesy delivery process?
1. Make one person responsible for Fleet Courtesy deliveries.
2. Have customers contact the selling dealer with any questions.
3. Always spot deliver these vehicles.
4. Print the “Commercial Delivery Report by Delivery Dealer” daily.

XXX4. Print the “Commercial Delivery Report by Delivery Dealer” daily.

E252 - VDQ Management Essentials
Which links on the VDQ identify concern page might help you identify specific recurring delivery problems?
1. Reference
2. Comments
3. Thought starters
4. Resources

XXX4. Resources

E252 - VDQ Management Essentials
Which title on ToyotaSurvey.com links to the Impact Area Overview page?
1. Signaling Success
2. Weekly Reporting
3. Toyota CEC
4. Sales by Month

Signaling Success

E252 - VDQ Management Essentials
VDQ report data should be shared with:
1. The customer to contradict poor service
2. Managers only
3. No One
4. The dealership staff to recognize superior performance

The dealership staff to recognize superior performance

E252 - VDQ Management Essentials
When is the best time to observe your dealership’s delivery process?
1. During busy periods
2. During slow periods
3. Early in the work day
4. At the end of the work day

XXX3. Early in the work day

E252 - VDQ Management Essentials
The “Commercial Delivery Report by Delivery Dealer” lists Fleet Courtesy Vehicles due at your dealership. Where can it be found?
1. At Toyota.com
2. On Dealer Daily under the Reports link
3. On ToyotaSurvey.com under the Resources link
4. On the vehicle paperwork from the Fleet Management Company or selling dealer

On Dealer Daily under the Reports link

E252 - VDQ Management Essentials
Arriving Fleet Courtesy vehicles may be confusing to the person responsible for vehicle receipt because:
1. These vehicles do not appear on the Dealer Inventory List.
2. The Toyota Fleet sticker is the same as the sticker for non-fleet vehicles.
3. The paperwork for these vehicles arrives ahead of time.
4. These vehicles arrive with all accessories installed.

XXX2. The Toyota Fleet sticker is the same as the sticker for non-fleet vehicles.

E252 - VDQ Management Essentials
What is a recommended way to determine if a delivery quality problem stems from an individual or a process?
1. Re-do the task yourself.
2. Call other dealerships to see if they have the same problem.
3. Create a process map with detailed work instructions.
4. Have team members demonstrate the task for you.

Have team members demonstrate the task for you.

E252 - VDQ Management Essentials
Responsibility for vehicle delivery quality at each step of the delivery process should be assigned to:
1. One Person
2. No One
3. Three People
4. The Customer

XXX3. Three People

E252 - VDQ Management Essentials
The results on ToyotaSurvey.com’s VDQ identify concern page are taken from:
1. Customer phone calls to the Customer Experience Center.
2. Customer responses to question 6 on the Purchase/Lease Survey (PLS).
3. Customer comments via e-mail.
4. Research performed by independent specialists.

XXX3. Customer comments via e-mail.

E4000 - ToyotaCare Program Overview
ToyotaCare provides up to the first 5 factory-recommended service visits for 2 years, or up to how many miles?

25,000 miles

E14Q1 - Sales Education Quiz 1
Which of the following is included with 2014 Tundra’s available TRD Off-Road Package?
1. Engine and fuel tank skid plates
2. Heated power outside tow mirrors with turn signal indicators and manual-extend feature
3. Running boards
4. Vinyl flooring and vinyl seating

Engine and fuel tank skid plates

E14Q1 - Sales Education Quiz 1
What safety feature included standard on all 2014 Tundras is unavailable on Ram 1500, Ford F-150 and Chevy Silverado?
1. Driver and front outboard passenger seat-mounted side airbags
2. Driver and front passenger knee airbags
3. Tire Pressure Monitoring System
4. Vehicle Stability Control

Driver and front passenger knee airbags

E14Q1 - Sales Education Quiz 1
Which app in the Entune® App Suite can customers use to make dinner reservations without having to call?
1. Bing(TM)
2. Facebook Places
3. OpenTable®
4. Yelp(TM)

OpenTable®

E14Q1 - Sales Education Quiz 1
Which of the following is standard across all 2014 Corolla grades?
1. 6.1-inch touchscreen display
2. Integrated backup camera
3. LED headlights and LED Daytime Running Lights
4. Remote Keyless entry

LED headlights and LED Daytime Running Lights

E14Q1 - Sales Education Quiz 1
Which one of the following features is standard on all 2014 RAV4 AWD models?
1. 18-in. alloy wheels
2. Automatic Limited-Slip Differential
3. Dynamic Torque Control
4. Lane Departure Alert

XXX2. Automatic Limited-Slip Differential

E14Q1 - Sales Education Quiz 1
What connectivity technology is required in order to install the Entune® App Suite on a vehicle’s head unit?
1. USB port and connection cable
2. Bluetooth® wireless connection
3. eBin(TM) storage tray
4. USB flash drive

Bluetooth® wireless connection

E14Q1 - Sales Education Quiz 1
Which interior feature is standard on 2014 Tundra Limited but not standard on 2013 Ram 1500 Big Horn?
1. Leather-trimmed and heated front bucket seats
2. Leather-wrapped steering wheel
3. Overhead console
4. Rear under-seat storage compartment

Leather-trimmed and heated front bucket seats

E14Q1 - Sales Education Quiz 1
Which 2014.5 Camry grade level offers Toyota’s available Safety Connect® system?
1. Camry SE V6
2. Camry SE SPORT
3. Camry Hybrid LE
4. Camry XLE

Camry XLE

E14Q1 - Sales Education Quiz 1
What off-road advantage does 2014 Tundra have over Ram 1500, Ford F-150 and Chevy Silverado?
1. Higher angle of approach and departure
2. Higher ground clearance
3. More horsepower and torque
4. More payload

Higher ground clearance

E14Q1 - Sales Education Quiz 1
Which of Tundra’s upscale features is found only on 1794 Edition?
1. Leather-trimmed tilt/telescopic 4-spoke steering wheel with wood-grain-style accents
2. LED Daytime Running Lights
3. Perforated, leather-trimmed, heated and ventilated front bucket seats
4. Remote keyless entry system

Leather-trimmed tilt/telescopic 4-spoke steering wheel with wood-grain-style accents

E14Q1 - Sales Education Quiz 1
Which upscale amenity featured standard on 2014 Highlander Limited is only available as an extra-cost option on each of its core competitors?
1. Blind Spot Monitor with Rear Cross-Traffic Alert
2. Rear Parking Assist Sonar
3. Power moonroof
4. Hill Start Assist Control (HAC)

Blind Spot Monitor with Rear Cross-Traffic Alert

E14Q1 - Sales Education Quiz 1
Which of the following is the only competitor that rivals Highlander XLE/Limited’s standard tow capacity?
1. 2014 Nissan Pathfinder Platinum AWD
2. 2014 Honda Pilot Touring AWD
3. 2014 Ford Edge Limited AWD
4. 2014 Kia Sorento V6

XXX2. 2014 Honda Pilot Touring AWD

E14Q1 - Sales Education Quiz 1
Which Entune(TM) head unit service requires one-time registration?
1. HD Radio(TM)
2. HD Traffic and Weather
3. Entune® App Suite
4. Navigation

Entune® App Suite

E14Q1 - Sales Education Quiz 1
Which of the following is not part of Camry’s 2014.5 mid-year update?
1. New Camry SE SPORT trim introduced
2. Inflatable rear safety belts
3. Backup camera standard on all grades
4. New Entune(TM) audio head units introduced

Inflatable rear safety belts

E14Q1 - Sales Education Quiz 1
What is the towing capacity for 2014 Highlander XLE?
1. 500 lb.
2. 1000 lb.
3. 2000 lb.
4. 5000 lb.

5000 lb.

E14Q1 - Sales Education Quiz 1
Which 2014 RAV4 model(s) feature standard Smart Key System with Push Button Start and remote power liftgate function?
1. All AWD models
2. LE, XLE and Limited
3. XLE and Limited
4. Limited only

Limited only

E14Q1 - Sales Education Quiz 1
Which of the following are key advantages of Highlander Limited’s Chromtec® aluminum wheels over traditional chrome-plated wheels?
1. Durability, corrosion resistance, easier to clean, lighter weight
2. Replaceable face, low maintenance
3. Low-cost, added style
4. Lightweight magnesium construction

Durability, corrosion resistance, easier to clean, lighter weight

E14Q1 - Sales Education Quiz 1
What safety feature standard on 2014 Prius is not available on Ford C-MAX Hybrid or Ford Fusion Hybrid?
1. Active front headrests
2. Driver’s knee airbag
3. Front seat-mounted side airbags
4. Power-assisted front and rear disc brakes

Active front headrests

E14Q1 - Sales Education Quiz 1
What is included with 2014 Prius’ available Safety Connect®? (Available on Prius Four and Five)
1. Emergency Assistance, Stolen Vehicle Locator, Roadside Assistance and Automatic Collision Notification
2. Enhanced Vehicle Stability Control, Traction Control, and Electronic Brake-force Distribution
3. Pre-Collision System and Lane Keep Assist
4. Solar Powered Ventilation System and Remote Air Conditioning

Emergency Assistance, Stolen Vehicle Locator, Roadside Assistance and Automatic Collision Notification

E14Q1 - Sales Education Quiz 1
What upscale feature found standard on 2014 Tundra SR5 is unavailable on 2014 Silverado LT?
1. Bluetooth® smartphone compatibility
2. SiriusXM Radio with 3-month trial subscription
3. HD Radio(TM) with iTunes® tagging and HD Traffic and Weather (metro areas only)
4. Touch-screen display

HD Radio(TM) with iTunes® tagging and HD Traffic and Weather (metro areas only)

E14Q1 - Sales Education Quiz 1
1. For 2014, what is Highlander’s new trim level name for its base grade?
1. Highlander
2. SE
3. L
4. LE

E14Q1 - Sales Education Quiz 1
Which feature found on Entune® Premium Audio with Navigation and App Suite and above provides drivers with nearby traffic information and allows drivers to pre-program and monitor traffic conditions on up to five customized routes?
1. Bing(TM)
2. Facebook Places
3. HD Traffic/Predictive Traffic(TM)
4. SiriusXM Radio

HD Traffic/Predictive Traffic(TM)

E14Q1 - Sales Education Quiz 1
2014.5 Camry LE 2.5L beats 2014 Fusion SE 2.5L in which EPA fuel economy estimate?
1. City only
2. Highway only
3. City and highway
4. City, highway and combined

City, highway and combined

E14Q1 - Sales Education Quiz 1
Among 2014 Corolla’s key competitors, which vehicle does the Corolla beat in both interior passenger volume and cargo volume?
1. Honda Civic
2. Hyundai Elantra
3. Nissan Sentra
4. Volkswagen Jetta

Honda Civic

E14Q1 - Sales Education Quiz 1
Which Entune(TM) head unit features the available Entune® App Suite?
1. Entune(TM) Premium Audio
2. Entune(TM) Audio Plus
3. Entune(TM) Audio
4. All of the above

Entune(TM) Premium Audio

E14Q1 - Sales Education Quiz 1
Which convenient feature available on 2014.5 Camry is unavailable on 2014 Sonata entirely?
1. Blind Spot Monitor
2. Rear Cross-Traffic Alert
3. Backup camera
4. Integrated fog lights

Rear Cross-Traffic Alert

E14Q1 - Sales Education Quiz 1
Which of the following features found standard on 2014 Prius creates a duplicate image of steering wheel controls on the instrument panel for quick viewing, allowing driver more time to focus on the road?
1. Touch Tracer Display
2. Head-Up Display
3. Energy Monitor
4. Display Audio with Navigation and Entune® App Suite and JBL®

Touch Tracer Display

E14Q1 - Sales Education Quiz 1
Which upscale feature is found standard on all Next-Generation Entune(TM) head units?
1. Advanced voice recognition
2. AM/FM cache radio
3. Entune® App Suite
4. SiriusXM Radio

Advanced voice recognition

E14Q1 - Sales Education Quiz 1
What rating did 2014.5 Camry receive by IntelliChoice for Five-Year Cost of Ownership?
1. Average
2. Above Average
3. Excellent
4. Poor

Excellent

E14Q1 - Sales Education Quiz 1
Which of the following 2014.5 Camry models features standard Entune(TM) Premium Audio with Navigation and App Suite?
1. Camry SE 2.5L
2. Camry SE SPORT
3. Camry Hybrid LE
4. Camry SE V6

Camry SE V6

E14Q1 - Sales Education Quiz 1
What EPA fuel economy estimates does 2014 Tundra SR5 CrewMax 4WD with the 5.7L V8 engine offer?
1. 11 city / 16 highway
2. 13 city / 17 highway
3. 14 city / 19 highway
4. 16 city / 22 highway

13 city / 17 highway

E14Q1 - Sales Education Quiz 1
Which feature is new to the Next Generation Entune(TM) Audio lineup?
1. Customizable two- or three-panel split home screen display
2. HD Radio(TM)
3. Touch-screen display
4. Voice recognition

Customizable two- or three-panel split home screen display

E14Q1 - Sales Education Quiz 1
Which feature found standard on 2014 Corolla models LE and up is unavailable on 2013 Nissan Sentra entirely?
1. Backup camera
2. Bluetooth® hands-free phone capability
3. Power tilt/slide moonroof
4. Remote Keyless entry

Backup camera

E14Q1 - Sales Education Quiz 1
What EPA fuel economy estimates does 2014.5 Camry Hybrid LE offer?
1. 25 city / 25 highway / 28 combined
2. 43 city / 39 highway / 41 combined
3. 24 city / 34 highway / 27 combined
4. 40 city / 38 highway / 41 combined

43 city / 39 highway / 41 combined

E14Q1 - Sales Education Quiz 1
Which 2014 Corolla model(s) offers the contents of the Driver Convenience Package as standard?
1. LE
2. S Plus (6MT)
3. LE Eco Plus and Premium trim-levels
4. S & LE Eco

XXX3. LE Eco Plus and Premium trim-levels

E14Q1 - Sales Education Quiz 1
Which exterior feature is not available on any of the 2014.5 Camry Hybrid models?
1. Heated power outside mirrors
2. 18-in. alloy wheels
3. Power tilt/slide moonroof
4. Chrome-tipped exhaust

XXX4. Chrome-tipped exhaust

E14Q1 - Sales Education Quiz 1
Which Entune(TM) Audio service relies on access to smartphone data services?
1. HD Radio(TM)
2. Navigation
3. Entune® App Suite
4. SiriusXM Radio

Entune® App Suite

E14Q1 - Sales Education Quiz 1
Which interior feature included standard on 2014 Highlander Limited is only an option on 2014 Ford Explorer Limited?
1. 3-zone automatic climate control
2. Heated power-folding sideview mirrors
3. Leather-trimmed seating surfaces
4. Moonroof

XXX1. 3-zone automatic climate control

E14Q1 - Sales Education Quiz 1
What feature standard on 2014 Corolla LE Eco Plus and Premium models moderates throttle function, engine output and climate control to optimize fuel efficiency and cut emissions?
1. Aerodynamically designed alloy wheels
2. Continuously Variable Transmission with intelligence and Shift mode (CVTi-S)
3. ECO Drive Mode
4. Valvematic technology

ECO Drive Mode

E14Q1 - Sales Education Quiz 1
Which of the following 2014 Highlander’s core competitors is the only competitor to match Highlander’s available 8-passenger seating?
1. 2014 Ford Explorer
2. 2014 Jeep Grand Cherokee
3. 2014 Honda Pilot
4. 2014 Nissan Pathfinder

2014 Honda Pilot

Active front headrests

E14Q1 - Sales Education Quiz 1
What is 2014 Prius Two’s EPA-estimated fuel economy advantage vs. 2014 Honda Insight LX?
1. 4 city / 4 highway / 4 combined
2. 7 city / 4 highway / 6 combined
3. 10 city / 4 highway / 8 combined
4. 3 city / 2 highway / 2 combined

10 city / 4 highway / 8 combined

EC300 - TCUV Fundamentals
Which of the following is NOT part of the TCUV vehicle selection process?
1. Acquiring vehicles that meet TCUV eligibility requirements
2. Performing a vehicle walk-around inspection to make final decision to certify
3. Developing a reconditioning plan for each vehicle
4. Contracting a third-party vendor to verify the inspection process

Contracting a third-party vendor to verify the inspection process

EC300 - TCUV Fundamentals
New car financing rates are available from Toyota Financial Services:
1. On all Toyota Certified Used Vehicles at the Sales Consultant’s discretion
2. On all used vehicles sold by the dealership only if the customer qualifies
3. On Toyota Certified Used Vehicles to qualified customers
4. Are not available on TCUV unless a VSA is purchased

On Toyota Certified Used Vehicles to qualified customers

EC300 - TCUV Fundamentals
Toyota launched the Certified Used Vehicles program in:
1. 1994
2. 1995
3. 1996
4. 1997

XXX 4. 1997

EC300 - TCUV Fundamentals
Why did Toyota decide to launch the TCUV program?
1. To market a large volume of high-quality vehicles returned from short-term leases
2. Toyota was also looking for a way to attract younger first-time buyers.
3. Customer confidence in used vehicles in general was low
4. All of the above

All of the above

EC300 - TCUV Fundamentals
When asked, “What sources did you use when shopping for your vehicle,” the top response was:
1. AutoTrader
2. Craigslist
3. New Car Dealer
4. Newspapers

New Car Dealer

E121 - BeSpoke Premium Audio featuring aha
BeSpoke customers can select from over 40,000 worldwide radio channels, podcasts, audio books and more to create a personalized list of up to ___ of their favorite stations.

E121 - BeSpoke Premium Audio featuring aha
Which of the following aha features involve a limited-time trial period, after which the user can apply for a free or paid subscription account.

Slacker Personal Radio

E121 - BeSpoke Premium Audio featuring aha
How is the content available on aha updated?

Automatically throughout the life of the app

E121 - BeSpoke Premium Audio featuring aha
Which of the following feature can you operate using Bluetooth hands-free connectivity?

Phonebook, navigation and radio

E121 - BeSpoke Premium Audio featuring aha
Which feature below cannot be demonstrated but should be clearly explained during a Scion product presentation?

aha’s Local Business Search

E121 - BeSpoke Premium Audio featuring aha
For which of the following would you want to use BeSpoke’s GPS navigation-based system versus aha?

To find a gas station

E121 - BeSpoke Premium Audio featuring aha
Which of the following BeSpoke features does not require a compatible iPhone or Android?

One-shot navigation

E121 - BeSpoke Premium Audio featuring aha
Which of the following is not true for setting up an aha account?

Involves a nominal annual subscription fee

E121 - BeSpoke Premium Audio featuring aha
Customers who do not have an unlimited data plan for their iPhone should:

Monitor their data usage by going to aha’s setting menu

E121 - BeSpoke Premium Audio featuring aha
How is BeSpoke’s GPS navigation updated?

It’s updated automatically throughout the life of the vehicle

E302 - Scion: Build-A-Dealership for Sales
What are Scion’s target customers?

18-34 year-old “social motivators”

E302 - Scion: Build-A-Dealership for Sales
Which of the following states about tC is true?

It ranked in the Top 10 in Kelley Blue Book’s 2013 study of Best Resale Value

E302 - Scion: Build-A-Dealership for Sales
Every Scion dealer signed the Covenant, which is their agreement to adhere to the Scion Guidelines. These guideline include:

Posting pricing menus for all products and services

E302 - Scion: Build-A-Dealership for Sales
Why did Toyota gain popularity with American consumers during the oil embargo of the early 1970s

Consumers were looking for smaller, affordable, fuel-efficient cars

E302 - Scion: Build-A-Dealership for Sales
Which of the following is the most accurate statement about the FR-S?

It delivers performance without sacrificing fuel efficiency

E302 - Scion: Build-A-Dealership for Sales
Scion customers may have done extensive research online, so…

Your ability to explain key features and present product information will help to build trust and make a sale

E302 - Scion: Build-A-Dealership for Sales
To help build Scion product knowledge, you can access

Scion eShowroom, Pocket Source Guide, online resources

E302 - Scion: Build-A-Dealership for Sales
Which of the following statements best describes Build Your Scion

It allows users to choose colors, parts, accessories and performance options, then view their customized Scion in true 3D in the comfort of their own home.

E302 - Scion: Build-A-Dealership for Sales
Scion solutions

XXX Is an online repository of product knowledge for Scion Sales Consultants

XXX Online

E302 - Scion: Build-A-Dealership for Sales
Which of the following is true of Scion Pure Price

Each dealership is free to determine their own price - as long as the transaction price equals the posted or menu price

E303 - Scion Ambassadors Resources
Which Scion resource gives you access to a library of product and process training modules you can deliver right in your dealership?

Scion Training Toolkit

E302 - Scion: Build-A-Dealership for Sales
True or false: The FR-S has a lower center of gravity than even the Porsche Cayman.

True

E302 - Scion: Build-A-Dealership for Sales
Which of the following statements is true?

All Scions are delivered equipped with many standard features

E302 - Scion: Build-A-Dealership for Sales
To help build scion knowledge, you can access

Scion eShoweroom, Pocket source guide, online resources

E302 - Scion: Build-A-Dealership for Sales
The Co-buyers Contract allows customers with co-buyers to receive favorable rates based on

The co-buyer’s higher FICO scores

E302 - Scion: Build-A-Dealership for Sales
Which of the following statements most accurately describes Scion Accessories

CORRECT - The wide variety

XXX To reduce pricing complexity, Scion limites accessories to audio upgrades, wheel and tire upgrades, rear spoilers, and fog lights

E4001 - ToyotaCare for the Sales Professional
Which of the following is not included with ToyotaCare factory-scheduled maintenance?

Windshield replacement

E4001 - ToyotaCare for the Sales Professional
ToyotaCare provides 24-hour Roadside Assistance for how many miles?

Unlimited

E4001 - ToyotaCare for the Sales Professional
Which of the following is not included with ToyotaCare Roadside Assistance?

Tire patching

E4001 - ToyotaCare for the Sales Professional
Connect the benefit with the customer’s needs:

Reliability

E4001 - ToyotaCare for the Sales Professional

Cost of Ownership

E4001 - ToyotaCare for the Sales Professional

Safety and Reliability

E122 - 4WD Simplified
How do 4WD vehicles generally have an advantage over 2WD vehicles?

4WD vehicles provide more traction than 2WD vehicles

E122 - 4WD Simplified
Select all the models with available Full-time 4WD

Highlander
Sequoia
4Runner Limited
FJ Cruiser (manual)
Rav4
Venza

E4001 - ToyotaCare for the Sales Professional
Which of the following practices helps ensure a seamless sales-to-service handoff?

Encouraging the customer to set the first service appointment.

E4001 - ToyotaCare for the Sales Professional
Toyota sends customers a Welcome Brochure approximately how long after they’ve taken delivery of a new Toyota or Scion?

??30 days

E4001 - ToyotaCare for the Sales Professional
Which vehicle is the exception to the standard 5 service visits over 25,000 miles?

FR-S

E4001 - ToyotaCare for the Sales Professional
What is a benefit of placing ToyotaCare program materials in high-traffic, high-visibility locations?

They serve as “launching points” to present consistent program messages

E4001 - ToyotaCare for the Sales Professional
What is an easy to use format that helps connect benefits to customer needs and makes explaining new features easy?

Feature Function Benefit (FFB)

E116 - Scion Foundations - Finance
The set of account tools Scion owners can access online in which Scion owners can access their personal accounts, check their balances and schedule or cancel payments is called:

XXX Scion iFi Finance
Scion solutions

E116 - Scion Foundations - Finance
Customers can use a finance calculator to figure out their monthly payment and explore financing rates:

At Scion.com

E116 - Scion Foundations - Finance
Scion was launched in California in

2003

E116 - Scion Foundations - Finance
The Program that offers retail and lease options for persons with limited credit is called:

iFi Finance
XXX Co-buyers Contract

E116 - Scion Foundations - Finance
Every Scion model is available with the same high level of standard factory equipment and a limited range of choices and options. This feature is known as:

XXX Monospec
XXX Multispec pricing
XXX Alternative pricing

E116 - Scion Foundations - Finance
The Scion Pure Price Solution is referred to as:

No hassle, no haggle pricing

E116 - Scion Foundations - Finance
Scion is a brand that was custom-made for:

Baby boomers
XXX Gen X
XXX Gen Y

E116 - Scion Foundations - Finance
The brand promise of openness, flexibility, and personalization:

Continues in Financial Services

E116 - Scion Foundations - Finance
The program that provides a complimentary maintenance plan along with roadside assistance and the assurance that your Scion will receive proper care by trained technicians using genuine Scion parts is called:

Scion Service Boost

E116 - Scion Foundations - Finance
The Scion showroom has two distinct areas:

Discovery and Consultation

E126 - Sales Delivery Experience
When introducing a new Toyota owner to the Service Department, which of the following is NOT part of the introduction?
1. Introduce the new owner to a Service Department staff member
2. Review the Service Department hours and point out the location of the drop box
3. Review the dashboard indicator light pages in the Owner’s Manual
4. Offer to schedule the first service appointment as part of Toyota Care or Scion Service Boost

Review the dashboard indicator light pages in the Owner’s Manual

E126 - Sales Delivery Experience
A 15-minute delivery is best used with a new owner if __________.
1. The customer has owned a Toyota before
2. You have already reviewed important information during the finance wait time
3. The customer is in a hurry and wants to drive away as quickly as possible
4. All of the above

All of the above

E126 - Sales Delivery Experience
Which resource would be most helpful to a customer who has a question about a dash warning light?
1. Toyota e-showroom
2. Owner’s Manual
3. Product Reference Guide
4. Showroom brochure

XXX 3. Product Reference Guide

E126 - Sales Delivery Experience
Which of the following is a primary purpose of conducting an effective delivery?
1. To ensure that customers have a great ownership experience right from the start
2. To ensure that the vehicle is properly equipped
3. To help keep the process as short and expedient as possible
4. To schedule the owner’s first service appointment

To ensure that customers have a great ownership experience right from the start

E126 - Sales Delivery Experience
Your customer is new to “hands free” calling. What is the best thing you can do to promote customer satisfaction?
1. Refer the customer to all of the online sites available, including Bluetooth.com
2. Hand the customer your business card and tell them to call if they have any questions later on
3. Invite the customer to return to the dealership at a later time for further explanation and demo
4. Offer to pair the customer’s phone before they leave the dealership

Offer to pair the customer’s phone before they leave the dealership

E126 - Sales Delivery Experience
6. What is the single most important online information resource available to a new Toyota owner?
1. Toyota.com
2. Toyota.com/owners
3. Owner’s Manual
4. www.eshowroom.toyota.com

Toyota.com/owners

E126 - Sales Delivery Experience
In addition to the Mobile Guide, which resource will be most helpful to you during the delivery process?
1. Homelink.com
2. New Vehicle Delivery Checklist
3. Owner’s Manual
4. Toyota.com

New Vehicle Delivery Checklist

E126 - Sales Delivery Experience
When explaining ToyotaCare to a new owner, you can include all of the following except __________.
1. Safety Connect
2. 24/7 Roadside Assistance
3. ToyotaCare’s no-cost maintenance plan’s 2-year/25,000-mile coverage
4. Automatic maintenance reminders

Safety Connect

E126 - Sales Delivery Experience
What is one of the main advantages of conducting a needs assessment during the sales process?
1. It shows the customer that you are attentive to his or her needs
2. It consistently helps you keep delivery time to a minimum for the customer
3. It enables you to leverage what you learn and create a delivery that is focused and tailor-made for that customer
4. It is an opportunity to demonstrate your product knowledge and expertise to the customer

It enables you to leverage what you learn and create a delivery that is focused and tailor-made for that customer

E126 - Sales Delivery Experience
Which of the following features can only be completed by the customer at home?
1. Homelink programming
2. Entune App Suite registration
3. ToyotaCare registration
4. Navigation POI input

Homelink programming

E128T - Discover Toyota: Let’s Go Places
What is your primary resource for Toyota vehicle information?
1. eShowroom
2. Pocket Source App
3. Entune Audio Simulator
4. Toyota Owners Site

eShowroom

E128T - Discover Toyota: Let’s Go Places
What is a key ingredient to Sales Consultant success?
1. Professionalism
2. Brand expertise
3. Product knowledge
4. 1 and 3

1 and 3

E128T - Discover Toyota: Let’s Go Places
Which is a Toyota Way principle?
1. Give back to communities in which we do business
2. Put customers first
3. Respect for people
4. Show support for our dealers

Respect for people

E128T - Discover Toyota: Let’s Go Places
Which is part of your role as a Toyota Sales Consultant?
1. Ensuring customers are satisfied with their purchase decisions
2. Ensuring customers return to you for their next vehicle purchase
3. Advocating the Toyota product lineup
4. 1 and 2

1 and 2

E128T - Discover Toyota: Let’s Go Places
The Pocket Source App:
1. Can be downloaded from eShowroom
2. Provides competitor information
3. Plays tutorials
4. 1 and 2

1 and 2

E128T - Discover Toyota: Let’s Go Places
Toyota USA builds approximately ________ of Toyota vehicles sold in the United States.
1. 55%
2. 65%
3. 75%
4. 85%

E128T - Discover Toyota: Let’s Go Places
Which resource is designed for use with customers when Wi-Fi is NOT available?
1. eShowroom
2. Pocket Source App
3. Toyota Owners Site
4. All of the above

Pocket Source App

E128T - Discover Toyota: Let’s Go Places
TLS:
1. Hands off to TMS for the final quality inspection
2. Is the handoff point between Toyota Motor Manufacturing and Toyota Motor Sales
3. Does not install post-production options
4. All of the above

Is the handoff point between Toyota Motor Manufacturing and Toyota Motor Sales

E128T - Discover Toyota: Let’s Go Places
Which group contains Toyota’s top sellers?
1. Cars and Minivans
2. Crossover and SUVs
3. Trucks and Hybrids
4. Core Four Plus Two

Core Four Plus Two

E128T - Discover Toyota: Let’s Go Places
Which is not one of the marketing filters that is applied to Toyota’s marketing strategies?
1. A New Toyota
2. Inspiration
3. Invention
4. Excitement

Invention

E117 - Scion Foundations
At Service Delivery, one of the last steps you should do is:

Review the costs involved in the work
XXX Review the work that was performed on the car

E117 - Scion Foundations
It is important to ask the best way to contact the customer many Gen Y vehicle owners:

Prefer to be contacted by text or email

E117 - Scion Foundations
To be in alignment with Scions Pure Price Philosophy, the Service Department should:

Offer service menus and menu pricing where applicable

E128T - Discover Toyota: Let’s Go Places

What should occur during an ideal sales-to-service handoff?

A. Sales Associate gives the customer a personal introduction to the sales department

B. Ensuring your customer fully understands the maintenance schedule

C. “Setting the tone” for the relationship between customer and service department

D. Introducing yourself to every customer in the service drive

C. “Setting the tone” for the relationship between customer and service department

XXX A. Sales Associate gives the customer a personal introduction to the sales department

Which of the following services is NOT included in ToyotaCare’s Roadside Assistance?

A. Detailing

B. Tire Service

C. Lockout Protection

D. Winching

XXX B. Tire Service

Why are loyal service customers so important to dealerships?

A. They are more likely to purchase another vehicle from the same dealership

B. They are more likely to become dealership employees

C. They are more likely to become close family friends

D. They always purchase from the same dealership

A. They are more likely to purchase another vehicle from the same dealership

The Toyota Star Safety System comes standard on which of the following Tundra grades?
1. SR
2. SR5
3. Limited
4. All of the above

All of the above

Brainscape's Knowledge GenomeTM

Sustainment Training, Entune Essentials, ToyotaCare, Toyota Recall, Scion New Generation Audio, TCUV Fundamentals, 2014 Tundra, VDQ Management, Sales Education Quiz 1, BeSpoke Premium, Scion: Build-A-Dealership, 4WD Simplified, Discover Toyota Flashcards

Brainscape's Knowledge Genome^TM