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TOYOTA Certification 2015 > iA, iM, Rav4 EV, 4WD Simplified, TCUV Inspection, Camry, Sienna > Flashcards

iA, iM, Rav4 EV, 4WD Simplified, TCUV Inspection, Camry, Sienna Flashcards

1
Q

E122 4WD Simplified
What is the benefit of having more available torque in a 4WD vehicle?
1. Having more torque prevents the wheels from spinning in slippery conditions.
2. Having more torque helps to increase fuel economy.
3. Having more torque means that the wheels have more rotational force to power through tough conditions, like deep mud, or steep hills.
4. Having more torque is necessary to overcome loss of traction.

A
  1. Having more torque means that the wheels have more rotational force to power through tough conditions, like deep mud, or steep hills.
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2
Q

E122 4WD Simplified
Why is a transfer case necessary in a 4WD vehicle?
1. A Transfer case transfers power to both rear wheels simultaneously.
2. A Transfer case transfers power to both front wheels simultaneously.
3. A transfer case transfers more power to the transmission.
4. A transfer case transfers power to the front and rear axles.

A
  1. A transfer case transfers power to the front and rear axles.
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3
Q

E122 4WD Simplified

Which one of the following best describes the function of an open differential used on an axle?

A

An open differential sends power to both wheels when both wheels have traction, and allows each wheel to rotate at different speeds in a turn.

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4
Q

E122 4WD Simplified

What is one difference between H4 (High 4) or L4 (Low 4)?

A

L4 provides more torque than H4

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5
Q

E122 4WD Simplified

Which system allows the driver to select an off-road terrain situation to enhance the vehicle’s ground covering ability?

A

Multi-Terrain Select (MTS)

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6
Q

E122 4WD Simplified
The benefit of a locking rear differential is:
1. Provides better rear traction when traveling at highway speeds.
2. By locking the rear wheels to turn at the same speed, traction is enhanced and can help get the vehicle out of rugged terrain.
3. Locking the rear wheels enhances fuel economy.
4. Locking the rear wheels reduces wear on 4WD components.

A
  1. By locking the rear wheels to turn at the same speed, traction is enhanced and can help get the vehicle out of rugged terrain.
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7
Q

E122 4WD Simplified
This system is only available on 4WD models. It simulates having a front and rear limited-slip differential. It applies brakes to slipping wheel(s) to transfer torque to the wheel(s) with the best traction.

A

Active Traction Control (A-TRAC)

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8
Q

E122 4WD Simplified
You’re demonstrating a Tundra, Tacoma, FJ Cruiser (automatic) or 4Runner SR5 and Trail models to a customer. What are some of the important benefits of their Part-time 4WD systems to point out to the customer?
1. On-the-fly 4WD shifting and improved gas mileage in 2WD mode.
2. Manual locking of the front wheel hubs and improved gas mileage.
3. Improved gas mileage and traction in both 2WD and 4WD modes.
4. Improved traction and manual locking of the front wheel hubs.

A
  1. On-the-fly 4WD shifting and improved gas mileage in 2WD mode.
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9
Q

E122 4WD Simplified
What causes drivetrain binding in Part-time 4WD vehicles in 4WD mode?
1. Drivetrain binding is caused by the wheels turning at different speeds in slippery conditions.
2. Drivetrain binding is caused by the front and rear axles rotating at the same speed on dry pavement during a turn.
3. Drivetrain binding is caused by operating the vehicle in LO4 on a slippery surface.
4. Drivetrain binding is caused by low traction when the vehicle is in a turn.

A
  1. Drivetrain binding is caused by the front and rear axles rotating at the same speed on dry pavement during a turn.
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10
Q 
E122 4WD Simplified
What effect(s) does drivetrain binding have on a Part-time 4WD system?
A

Drivetrain binding increases wear on some 4WD components and can seriously damage those components.

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11
Q

E122 4WD Simplified

What is one of the main differences between a Part-time 4WD system and a Full-time 4WD system?

A

A Full-time 4WD system uses a center differential.

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12
Q

E122 4WD Simplified
What is the purpose of a center differential in a Full-time 4WD system?
1. A center differential provides more torque to slipping wheels.
2. A center differential allows a Full-time 4WD vehicle to be driven on dry pavement without causing drivetrain binding.
3. A center differential allows drivetrain binding in the transfer case.
4. A center differential allows the left and right wheels to rotate at different speeds.

A
  1. A center differential allows a Full-time 4WD vehicle to be driven on dry pavement without causing drivetrain binding.
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13
Q

E122 4WD Simplified
Why would a customer use the locking feature found on some center differentials?
1. To avoid equal power to be sent to the front wheels in dry, on-road conditions.
2. To allow equal power to be sent to both axles for maximum traction in very slippery conditions.
3. To allow the rear wheels to be locked together in slippery conditions.
4. To allow the axles to rotate at different speeds.

A
  1. To allow equal power to be sent to both axles for maximum traction in very slippery conditions.
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14
Q

E122 4WD Simplified

Which statement is correct?

A

Dynamic Torque AWD system uses speed, steering angle, throttle angle, and yaw rate feedback and pre-torque control to enhance handling and cornering performance.

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15
Q

E122 4WD Simplified

Jennifer

A

Rav4 4WD

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16
Q

E122 4WD Simplified

Brandon

A

FJ Cruiser

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17
Q

E122 4WD Simplified

Profile

A

Land Cruiser

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18
Q

E122 4WD Simplified
Which statement is most accurate regarding Full-time 4WD vehicles?
1. Better gas mileage than Part-time 4WD vehicles.
2. Full-time 4WD systems are designed to tackle difficult conditions, like rain or snow, and also provide added stability during normal driving conditions.
3. Full-time 4WD can be shifted into 2WD.
4. Full-time 4WD causes drivetrain binding on dry pavement when turning.

A
  1. Full-time 4WD systems are designed to tackle difficult conditions, like rain or snow, and also provide added stability during normal driving conditions.
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19
Q 
E122 4WD Simplified
Which vehicle has available HAC (Hill-Start Assist Control)?
 		1. RAV4
 		2. Venza
 		3. FJ Cruiser
 		4. Sienna
A
  1. Sienna

XXX 3. FJ Cruiser

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20
Q 
E122 4WD Simplified
Which vehicle has full-time 4WD system?
 		1. Land Cruiser
 		2. FJ Cruiser (automatic)
 		3. Tacoma
 		4. Tundra
A
  1. Land Cruiser
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21
Q

E122 4WD Simplified
Why is a transfer case necessary in a 4WD vehicle?
1. A Transfer case transfers power to both rear wheels simultaneously.
2. A Transfer case transfers power to both front wheels simultaneously.
3. A transfer case transfers more power to the transmission.
4. A transfer case transfers power to the front and rear axles.

A
  1. A transfer case transfers power to the front and rear axles.
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22
Q

E122 4WD Simplified
What effect(s) does drivetrain binding have on a Part-time 4WD system?
1. Drivetrain binding provides more torque to be directed to the wheels with traction.
2. Drivetrain binding provides better control of the vehicle in slippery conditions.
3. Drivetrain binding provides improved gas mileage in 2WD mode.
4. Drivetrain binding increases wear on some 4WD components and can seriously damage those components.

A
  1. Drivetrain binding increases wear on some 4WD components and can seriously damage those components.
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23
Q

E122 4WD Simplified
How does an All-wheel Drive Full-time 4WD system generally provide traction control?
1. The system automatically senses which wheel(s) has(have) lost traction and applies brakes to the wheel(s).
2. The system uses a locking center differential to provide traction control.
3. The system uses a viscous coupler to provide maximum traction.
4. The system uses two transfer cases to provide traction to the front and rear axles.

A
  1. The system automatically senses which wheel(s) has(have) lost traction and applies brakes to the wheel(s).
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24
Q

E122 4WD Simplified
The benefit of a locking rear differential is:
1. Provides better rear traction when traveling at highway speeds.
2. By locking the rear wheels to turn at the same speed, traction is enhanced and can help get the vehicle out of rugged terrain.
3. Locking the rear wheels enhances fuel economy.
4. Locking the rear wheels reduces wear on 4WD components.

A
  1. By locking the rear wheels to turn at the same speed, traction is enhanced and can help get the vehicle out of rugged terrain.
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25
Q 
E122 4WD Simplified
Which vehicle has part time 4WD?
 		1. Land Cruiser
 		2. Sequoia
 		3. FJ Cruiser (Manual)
 		4. Tundra
A
  1. Tundra
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26
Q 
E122 4WD Simplified
What vehicle comes standard with MTS (Multi-Terrain Select?
 		1. Sienna
 		2. Tundra
 		3. 4Runner Trail Edition
 		4. Tacoma
A
  1. 4Runner Trail Edition
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27
Q

E122 4WD Simplified
What is the reason a vehicle will need a transfer case?
1. To get better MPG.
2. To help top end speed.
3. To get power directed to all four wheels.
4. To help with the steering of the vehicle.

A
  1. To get power directed to all four wheels.
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28
Q

E122 4WD Simplified
What is the purpose of a center differential in a Full-time 4WD system?
1. A center differential provides more torque to slipping wheels.
2. A center differential allows a Full-time 4WD vehicle to be driven on dry pavement without causing drivetrain binding.
3. A center differential allows drivetrain binding in the transfer case.
4. A center differential allows the left and right wheels to rotate at different speeds.

A
  1. A center differential allows a Full-time 4WD vehicle to be driven on dry pavement without causing drivetrain binding.
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29
Q 
E122 4WD Simplified
What system is only available on 4WD models.. It simulates having a front and rear limited-slip differential. It applies brakes to slipping wheel(s) to transfer torque to the wheel(s) with the best traction.
 		1. Toyota Multi-Terrain ABS
 		2. Active Traction Control (A-TRAC)
 		3. Active Torque Control AWD
 		4. Multi-Terrain Select (MTS)
A
  1. Active Traction Control (A-TRAC)
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30
Q 
E122 4WD Simplified
Which vehicle does not have an On-Demand 4WD system.
 		1. Venza
 		2. RAV4
 		3. Sequoia
 		4. Sienna
A
  1. Sequoia
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31
Q

E122 4WD Simplified
Which one of the following best describes the function of an open differential used on an axle?
1. An open differential always sends power to the wheel with the most traction.
2. An open differential allows both wheels to rotate at the same speed in slippery conditions, like rain, mud or snow.
3. An open differential sends power to both wheels when both wheels have traction, and allows each wheel to rotate at different speeds in a turn.
4. An open differential always provides improved traction.

A
  1. An open differential sends power to both wheels when both wheels have traction, and allows each wheel to rotate at different speeds in a turn.
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32
Q

E122 4WD Simplified
What is one similarity between a Part-time 4WD system and a Multi-mode Full-time 4WD system?
1. Both systems use a center differential to prevent drivetrain binding.
2. Both systems provide added traction through use of a viscous coupler.
3. Both systems lack an Low 4 (L4) range.
4. Both systems allow 2WD mode as well as 4WD model.

A
  1. Both systems allow 2WD mode as well as 4WD model.
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33
Q

E122 4WD Simplified
Select the vehicle(s) that have a full-time 4WD systems with “Multi-mode” operation and then click and check answer button.

A

Sequoia

…?

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34
Q

E122 4WD Simplified

Select the vehicle(s) that have an “All-wheel Drive (AWD)” system and then click and check answer button.

A 
Highlander 
Rav4
Sienna
Highlander Hybrid
Venza
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35
Q

E122 4WD Simplified

Select the vehicle(s) that have an “On-Demand 4WD” operation and then click and check answer button.

A

Rav4
Sienna
Highander Hybrid (only)
Venza

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36
Q

E122 4WD Simplified

How does the electronic On-demand Full-time 4WD systems provide added traction?

A

An Electro-magnetic coupler varies the amount of torque sent to the rear wheels.

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37
Q

E122 4WD Simplified
Customer Profile
Marci

A

Sequoia 4WD

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38
Q 
E122 4WD Simplified
Which vehicle comes standard with CRAWL?
 		1. Tacoma
 		2. 4Runner Trail Edition
 		3. Tundra
 		4. RAV4
A
  1. 4Runner Trail Edition
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39
Q

E447 - 2016 iA for Sales

These are other members of the entry subcompact segment that are likely to be cross-shopped with Scion iA.

A

B

Chevy Sonic, Hyundai Accent and Ford Fiesta

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40
Q

E447 - 2016 iA for Sales

Attributes that resonate very well among the target demographic.

A

A

Bold, exciting, makes a statement

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41
Q

E447 - 2016 iA for Sales

Exterior features of the Scion iA.

A

“Piano black” grille insert

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42
Q

E447 - 2016 iA for Sales

Sport Mode

A

Modifies shift points and throttle mapping to boost acceleration

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43
Q

E447 - 2016 iA for Sales

Direct Injection

A

Puts the injectors inside each cylinder for a more precise fuel burn - resulting in greater efficiency and more power

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44
Q

E447 - 2016 iA for Sales

Variable Valve Timing

A

Optimizes air intake across a wide range of engine speeds

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45
Q

E447 - 2016 iA for Sales

What overall attributes of the iA were shown to resonate very well among the target demographic?

A

Bold, exciting, makes a statement

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46
Q

E447 - 2016 iA for Sales

What exterior features would be good to point out on the Scion iA?

A

“Piano black” grille surround

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47
Q

E447 - 2016 iA for Sales
What features are included standard on the iA?
- Power windows, locks and mirrors
- Remote keyless entry with Push Button Start
- Two USB Ports
- All of the above

A

All of the above

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48
Q

E447 - 2016 iA for Sales

When the iA is in motion, Display Audio is controlled using:

A

Commander knob and voice commands

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49
Q

E447 - 2016 iA for Sales

Standard Display Audio features what music recognition and discovery technology?

A

GraceNote

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50
Q

E447 - 2016 iA for Sales

The iA’s back seat configuration makes it convenient to:

A

Haul odd-sized cargo while leaving room for back-seat passengers

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51
Q

E447 - 2016 iA for Sales

The iA’s Sport mode boosts acceleration by:

A

Modifying shift points and throttle mapping

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52
Q 
E447 - 2016 iA for Sales
What is the iA’s fuel efficiency rating?
- 42 highway
- 33 city
- 37 combined
- All of the above
A

All of the above

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53
Q

E447 - 2016 iA for Sales

How should you describe iA’s performance as compared to key competitors?

A

iA balances power, weight and sporty handling for the feel of a larger engine

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54
Q

E447 - 2016 iA for Sales

What is the segment-first safety system featured on the iA?

A

Low-speed Pre-collision System

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55
Q 
E226 - TCUV Inspection Process
Where is the most complete, up-to-date information for the TCUV program located? 
   1. TCUV Hub 
   2. TIS 
   3. Toyota.com 
   4. Toyotaasg.com
A

TCUV HUB

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56
Q

TE226 - TCUV Inspection Process
Two technicians are discussing the signatures required on a TCUV 160-Point Inspection Sheet.

Technician A says that the technician’s signature certifies that all mechanical items have been inspected.

Technician B says that the technician’s signature certifies that all mechanical repair standards have been met.

Who is correct?

  1. Technician A
  2. Technician B
  3. Both A and B
  4. Neither Technician A nor B
A

Both A and B

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57
Q

TE226 - TCUV Inspection Process
Technician A says the used vehicle market represents over 40 million sales annually.
Technician B says that the used vehicle annual sales represent over 2 times the total new car market. Who is correct?

A

Both A and B

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58
Q

TE226 - TCUV Inspection Process

Two technicians are discussing vehicle eligibility for the TCUV program.

Technician A says that rust perforation is permitted, as long as it is not located in zone “A”.

Technician B says that there should be no evidence of flood damage or excessive hail damage.

Who is correct?

  1. Technician A
  2. Technician B
  3. Both A and B
  4. Neither Technician A nor B
A

Technician B

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59
Q 
TE226 - TCUV Inspection Process
Which is not a required tool for performing the TCUV 160-Point Quality Assurance Inspection?
Techstream
ECT Analyzer
GR8 Battery Tester
Tire Tread Depth Gauge
A

ECT Analyzer

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60
Q

TE226 - TCUV Inspection Process
Technician A says that most customers’ first experience with Toyota is through the purchase of a new vehicle.
Technician B says that you should always follow the exact order of the 160-Point Quality Assurance Inspection Check Sheet. Who is correct?

Technician A
Technician B
Both A and B
Neither Technician A or B

A

Neither Technician A or B

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61
Q

TE226 - TCUV Inspection Process

Technician A says that you should always test the battery using a DVOM.

Technician B says that you should check the battery and charging system using the Midtronics GR8 tester.

Who is correct?

  1. Technician A
  2. Technician B
  3. Both A and B
  4. Neither Technician A nor B
A

Technician B

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62
Q

TE226 - TCUV Inspection Process
Technician A says that it is okay for a TCUV certified vehicle to have tires from different manufacturers, as long as they are installed on the same axle.

Technician B says that the minimum tread depth is 3/32”.

Who is correct?

  1. Technician A
  2. Technician B
  3. Both A and B
  4. Neither Technician A nor B
A

Neither Technician A or B

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63
Q

TE226 - TCUV Inspection Process
Technician A says that TIS or the vehicle owners’ manual are good resources if you need information on specifications and functions for the vehicle you are inspecting.

Technician B says that you should check that an automatic transmission operates properly when cold, and at operating temperatures.

Who is correct?

  1. Technician A
  2. Technician B
  3. Both A and B
  4. Neither Technician A nor B
A

Both A and B

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64
Q

TE226 - TCUV Inspection Process
Technician A says that it’s not always necessary to check all of the exterior lights, because an inoperative light will be displayed on the vehicle information center.

Technician B says that aftermarket window tinting is never permitted on TCUV vehicles.

Who is correct?

  1. Technician A
  2. Technician B
  3. Both A and B
  4. Neither Technician A nor B
A

Neither Technician A or B

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65
Q

TE226 - TCUV Inspection Process
Technician A says that it is okay for a TCUV certified vehicle to have tires from different manufactures.
Technician A says that the minimum brake pad thickness is 50%.

Technician B says that standard brake pad thickness can be found in TIS. Who is correct?

Technician A
Technician B
Both A and B
Neither Technician A or B

A

Both A and B

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66
Q

TE226 - TCUV Inspection Process
Technician A says that you should always perform an emissions test and state inspection even if it is not required by your state or local laws.

Technician B says that only vehicles with over 15,000 miles are required to have an emissions test.

Who is correct?

  1. Technician A
  2. Technician B
  3. Both A and B
  4. Neither Technician A or B
A

Neither Technician A or B

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67
Q

TE226 - TCUV Inspection Process
Two technicians are discussing the Mechanical Certification portion of the TCUV 160-Point Quality Assurance Inspection.
Technician A says that VIN labels will always be in the same location for every vehicle because it is a regulated international standard. Technician B says that Emissions and State Inspections are part of the TCUV 160-Point Quality Assurance Inspection. Who is correct?

Technician A
Technician B
Both A and B
Neither Technician A or B

A

Technician B

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68
Q

TE226 - TCUV Inspection Process
Item #1 of the 160 Point Quality Assurance Check Sheet lists “3” required processes. What are those 3 processes?
1. Road test the vehicle, complete a TechStream Health Check and open a repair order
2. Road test the vehicle, open a repair order, run a CARFAX vehicle history report
3. Open a repair order, run a CARFAX vehicle history report, complete the 160-point inspection
4. Run & print vehicle history report, run a TechStream Health Check and retain in file, check and perform outstanding Recalls and applicable SSC’s

A
  1. Run & print vehicle history report, run a TechStream Health Check and retain in file, check and perform outstanding Recalls and applicable SSC’s
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69
Q

TE226 - TCUV Inspection Process
Technician A says that some aftermarket accessories such as door bumper guards and tow hitches are allowed on TCUV vehicles provided they were installed by a certified TCUV technician.

Technician B says that you should always check to make sure the driver floor mat (if equipped) is the appropriate mat for the vehicle, properly secured and not stacked on top of another floor mat.

Who is correct?

  1. Technician A
  2. Technician B
  3. Both A and B
  4. Neither Technician A nor B
A

Technician B

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70
Q

TE226 - TCUV Inspection Process
Technician A says that a vehicle Heath Check is performed using the Techstream.
Technician B says that you should always check for outstanding recalls and applicable SSCs when performing a TCUV 160 Point Inspection. Who is correct?

Technician A
Technician B
Both A and B
Neither Technician A or B

A

Both A and B

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71
Q

TE226 - TCUV Inspection Process
Two technicians are discussing the Interior Appearance portion of the TCUV Inspection Check Sheet.

Technician A says that you should check the condition of the cabin air filer.

Technician B says that the vehicle should be free of odor, including heavy fragrance.

Who is correct?

  1. Technician A
  2. Technician B
  3. Both A and B
  4. Neither Technician A nor B
A

Both A and B

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72
Q

TE226 - TCUV Inspection Process
Technician A says that it’s okay to use a generic floor mat on the driver’s side of a TCUV vehicle, provided it is installed by a Toyota Certified Master Technician.

Technician B says that you should never install another floor mat on top of the existing driver’s floor mat.

Who is correct?

  1. Technician A
  2. Technician B
  3. Both A and B
  4. Neither Technician A nor B
A

Technician B

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73
Q

TE226 - TCUV Inspection Process
If body or paint work has been performed on the vehicle, TCUV standards are:
1. No body & paint repair in Zone A
2. Two (2) panels painted with a third panel blended for color-matching purposes are acceptable
3. Maximum of 3 body panels repaired/replaced or painted including bumpers is acceptable
4. Three (3) panels painted with a fourth panel blended for color-matching purposes are acceptable

A
  1. Two (2) panels painted with a third panel blended for color-matching purposes are acceptable
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74
Q

TE226 - TCUV Inspection Process
Which is the TCUV requirement regarding dents & dings?
Dents are larger than 6 inches in circumference

Dents that combined cost more than
$2000 or more in body & paint repair

Dings are limited to one per panel

Body is free of all dents and body is reasonably free of dings

A

Body is free of all dents and body is reasonably free of dings

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75
Q 
TE226 - TCUV Inspection Process
Two technicians are discussing the Appearance Repair Standards on a TCUV vehicle. Technician A says that it is a good idea to look under the windshield wipers for hidden damage to the windshield glass. Technician B says that you should always replace glass that is cracked or improperly repaired. Who is correct?
Technician A
Technician B
Both A and B
Neither Technician A or B
A

Both A and B

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76
Q

TE226 - TCUV Inspection Process
Two technicians are discussing engine compartment detailing.

Technician A says that the engine and compartment must be clean and properly dressed to a gloss finish.

Technician B says that you should only use solvent-based products on the engine and compartment.

Who is correct?

  1. Technician A
  2. Technician B
  3. Both A and B
  4. Neither Technician A nor B
A

Neither Technician A or B

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77
Q

TE226 - TCUV Inspection Process
Technician A says that you only need to check the function of the items that are listed on the 160-Point Quality Assurance Inspection Sheet.

Technician B says that Safety Connect and Entune are newer technologies that are not included in the Inspection Check Sheet but still need to be checked.

Who is correct?

  1. Technician A
  2. Technician B
  3. Both A and B
  4. Neither Technician A nor B
A
  1. Both A and B

XXX 4. Neither Technician A nor B

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78
Q 
TE226 - TCUV Inspection Process
Which signature is not required on the 160-Point Quality Assurance Inspection Check Sheet? 
   1. Technician 
   2. Used Car Manager 
   3. Parts Manager 
   4. Service Manager
A
  1. Parts Manager
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79
Q

E123 - RAV4 EV Sustainment Training

What company did Toyota team up with to create the RAV4 EV?

A

Tesla Motors

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80
Q

E123 - RAV4 EV Sustainment Training.
Choose the true statement that completes this sentence: The RAV4 EV is…

One of the many electric SUV’s on the market

The only non-luxury EV with EPA estimated driving range of 103 miles

The fastest electric vehicle on the market

A

The only non-luxury EV with EPA estimated driving range of 103 miles

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81
Q

E123 - RAV4 EV Sustainment Training
What are some potential perks for California RAV4 EV buyers?

California CVRP Rebate, Federal tax credit, and access to California HOV lanes

Rebates and a free home charging station

Federal tax credits only

Access to HOV lanes and free charging anywhere

A

California CVRP Rebate, Federal tax credit, and access to California HOV lanes

82
Q

E123 - RAV4 EV Sustainment Training
Which statement is NOT true?
The RAV4 EV can be charged from a regular 120V home outlet

The battery is liquid cooled and heated

The charge scheduling tool can activate the climate control

There are 3 charge modes: Standard, ECO Hi, and ECO Lo

A

There are 3 charge modes: Standard, ECO Hi, and ECO Lo

83
Q

E123 - RAV4 EV Sustainment Training
Why does Toyota recommend installing a home charging station?
It’s safer charging the car in your home

The higher voltage will charge the vehicle much more quickly

It may be hard to reach the other 120V outlets in the home

It’s useful for charging in case of emergency

A

The higher voltage will charge the vehicle much more quickly

84
Q

E123 - RAV4 EV Sustainment Training
What Entune® EV App feature can help reduce power consumption?

Charging Station Map

Vehicle Finder

Remote Climate

A

Remote Climate

85
Q

E123 - RAV4 EV Sustainment Training
How can drivers maximize their RAV4 EV driving range?
Always use the ECO Hi climate setting

Use Extended Charge Mode

Use the range map to determine the range

All of the above

A

All of the above

86
Q

E123 - RAV4 EV Sustainment Training
What are the advantages of mounting the battery pack below the car’s body?
More interior space and a low center of gravity

More interior space and a better turning radius

A better turning radius and a low center of gravity

More interior space and higher ground clearance

A

More interior space and a low center of gravity

87
Q

E123 - RAV4 EV Sustainment Training
A Vehicle Proximity Notification System(VPNS) is…
An alert that goes off when changing lanes and a car is in your blind spot

A sensor that helps you park in tight spaces

A beep that goes off when an object is behind the car as it backs up

A tone that the car emits when it goes under 15 mph

A

A tone that the car emits when it goes under 15 mph

88
Q

Who is most likely to be a RAV4 EV buyer?

  1. Young couples
  2. Retired couples
  3. Middle-aged men
  4. Middle-aged women
A

Middle-aged men

89
Q

E123 - RAV4 EV Sustainment Training
What is the top reason customers are attracted to the RAV4 EV?

It’s an eco-advanced vehicle

It’s an electric vehicle

There are generous financial incentives to buy one

It can be charged at home

All of the above

A

All of the above

90
Q

E123 - RAV4 EV Sustainment Training
Which is NOT true about the Customer Disclosure Form?

It must be reviewed and signed before purchase

It ensures that customers understand the requirements of owning an EV

It reduces risks for Toyota dealerships

It explains government incentives

A

It explains government incentives

91
Q

E123 - RAV4 EV Sustainment Training
What RAV4 EV service can be performed by ANY Toyota dealership?
Body collision repair

Non-powertrain warranty service

Regular maintenance

Powertrain warranty service

A

Non-powertrain warranty service

92
Q

E123 - RAV4 EV Sustainment Training
Why does Toyota include a Level 1 (120V12A) charging cable in the RAV4 EV?
For emergencies only

For fast charging anywhere

To plug into the home charging station

As an extension cord if the charger is too far from the vehicle

A

For emergencies only

93
Q

E123 - RAV4 EV Sustainment Training
What kind of government incentives does California offer for Zero Emission Vehicles like the RAV4 EV?

HOV lane access and tax credits

Tax credits

CVRP rebate and HOV lane access

Tax credits and CVRP rebate

A

CVRP rebate and HOV lane access

94
Q

E123 - RAV4 EV Sustainment Training

  1. The RAV4 EV comes standard with heated front seats.
    1. TRUE
    2. FALSE
95
Q 
E123 - RAV4 EV Sustainment Training
Traveling below which of the following speeds triggers the RAV4 EV's Vehicle ? 
   1. 75 
   2. 97 
   3. 103 
   4. 119
A
  1. 103

XXX 4. 119

96
Q

E123 - RAV4 EV Sustainment Training
Of the three available colors on the RAV4 EV, Blizzard Pearl is the only one that requires an additional cost.
1. TRUE
2. FALSE

97
Q

E123 - RAV4 EV Sustainment Training
The Entune® EV App allows drivers to activate the climate control to pre-cool or pre-heat the vehicle prior to driving while the vehicle is plugged-in.
1. TRUE
2. FALSE

98
Q

E123 - RAV4 EV Sustainment Training
Customers should use their Level 1 (120V/12A) charging cable only if:
1. It is an emergency
2. All wall sockets and home circuits have been thoroughly checked by a qualified electrician and plugged into a dedicated 15A circuit
3. Level 2 charging is not available
4. All of the above

A
  1. All of the above

XXX 1. It is an emergency

99
Q 
E123 - RAV4 EV Sustainment Training
The RAV4 EV comes with a complimentary three-year trial subscription to Toyota Safety Connect® and offers which of the following features? 
   1. Stolen vehicle locator 
   2. Automatic collision notification 
   3. A 24/7 call response center 
   4. All of the above
A
  1. All of the above
100
Q

E123 - RAV4 EV Sustainment Training
The RAV4 regenerative braking system increases the vehicles driving range by capturing kinetic energy and converting it into electrical energy.
1. TRUE
2. FALSE

101
Q 
E123 - RAV4 EV Sustainment Training
What automotive company did Toyota partner with in developing the RAV4 EV? 
   1. BMW 
   2. Ford 
   3. Tesla Motors 
   4. Mercedes Benz
A
  1. Tesla Motors
102
Q 
E123 - RAV4 EV Sustainment Training
The RAV4 EV driver seat can be adjusted in how many ways? 
   1. 4 
   2. 6 
   3. 8 
   4. 10
103
Q 
E123 - RAV4 EV Sustainment Training
The RAV4 EV's electric AC induction motor produces a maximum output of how much horsepower? 
   1. 142 
   2. 150 
   3. 154 
   4. 162
104
Q

E123 - RAV4 EV Sustainment Training
The RAV4 EV battery pack is located below the body of the vehicle for all of the following reasons except:
1. To provide increased interior space
2. To create a low center of gravity
3. To help create a better turning radius
4. To create a smooth sedan like ride

A
  1. To help create a better turning radius
    XXX 1. To provide increased interior space
    XXX 2. To create a low center of gravity
105
Q 
E123 - RAV4 EV Sustainment Training
Who is most likely to be a RAV4 EV buyer? 
   1. Young couples 
   2. Retired couples 
   3. Middle-aged men 
   4. Middle-aged women
A
  1. Middle-aged men
106
Q

E123 - RAV4 EV Sustainment Training

3. Middle-aged men

A
  1. Find a public charging station
107
Q

E123 - RAV4 EV Sustainment Training
Authorized RAV4 EV dealers are required to have at least one RAV4 EV available for Toyota Rent A Car (TRAC) services.
1. TRUE
2. FALSE

108
Q 
E123 - RAV4 EV Sustainment Training
Traveling below which of the following speeds triggers the RAV4 EV's Vehicle Proximity Notification System? 
   1. 5 mph 
   2. 10 mph 
   3. 15 mph 
   4. 20 mph
109
Q

E123 - RAV4 EV Sustainment Training
.Which of the following three statements is incorrect?
1. RAV4 EV can be charged from a regular 120V home outlet
2. There are 3 charge modes: Standard, ECO Lo, and ECO Hi
3. The battery is both liquid cooled and heated

A
  1. There are 3 charge modes: Standard, ECO Lo, and ECO Hi

XXX 1. RAV4 EV can be charged from a regular 120V home outlet

110
Q 
E123 - RAV4 EV Sustainment Training
How many cubic feet of cargo space is available in the RAV4 EV with the rear seats folded down? 
   1. 66 cubic feet 
   2. 73 cubic feet 
   3. 77 cubic feet
A

XXX 3. 77 cubic feet

111
Q

E123 - RAV4 EV Sustainment Training
The RAV4 EV comes standard with an 8-inch touch screen with integrated backup camera display.
1. TRUE
2. FALSE

112
Q 
E123 - RAV4 EV Sustainment Training
How fast can the RAV4 EV accelerate from 0-60 mph in Sport Mode? 
   1. 6 seconds 
   2. 7 seconds 
   3. 8 seconds 
   4. 9 seconds
A

XXX 3. 8 seconds

XXX 1. 6 seconds

113
Q

E123 - RAV4 EV Sustainment Training
Under the RAV4 EV Dealer Participation Agreement, before completing a sale, the sales associate must ensure that:
1. That the RAV4 EV is fully charged
2. The buyer signs the Customer Disclosure Form
3. The buyer is planning to purchase an in home charging station
4. All of the above

A
  1. All of the above

XXX 2. The buyer signs the Customer Disclosure Form

114
Q

E3132 - 2015 Camry

The 2015 Camry’s V6 Engine offers an EPA-estimated highway MPG

115
Q

E3132 - 2015 Camry

The size of the new color TFT display is:

116
Q

E3132 - 2015 Camry

The Camry is for 2015.

A

Wider and longer

117
Q

E3132 - 2015 Camry

Qi wireless charging comes standard on the XSE 3.5L and XLE 3.5L Trims.

118
Q

E3132 - 2015 Camry

The backup camera is standard on all trims for 2015.

119
Q

E3132 - 2015 Camry
Which trims feature projector-beam halogen headlights with black sport trim bezels and auto on/off feature?

A SE Trim
B XSE 2.5L Trim
C SE HYBRID Trim
D All of the above

A

D All of the above

120
Q

E3132 - 2015 Camry

The new Tire Pressure Monitoring System (TPMS) with position indicators can be monitored on the new TFT display.

121
Q

E3132 - 2015 Camry
Which of the following trims offer an 8 way power adjustable driver seat?

A LE
B SE
C XSE
D All of the above

A

D All of the above

122
Q

E3132 - 2015 Camry

The Camry Hybrid models include a to regulate the cabin climate more economically.

A

Humidity sensor and electric compressor

123
Q 
E3132 - 2015 Camry 
Which of these competitors offered a new plug-in hybrid model in 2014. 
   1. Subaru Legacy 
   2. Volkswagen Passat 
   3. Honda Accord 
   4. Chevy Malibu
A
  1. Honda Accord
124
Q 
E3132 - 2015 Camry 
Which of the following grades is a new addition to the 2015 Camry line up? 
   1. SE 
   2. XSE 
   3. LE
125
Q

E3132 - 2015 Camry
The XSE sport variant grade offers a sportier suspension that the LE.
1. TRUE
2. FALSE

126
Q

E3132 - 2015 Camry
Which of the following trim levels no longer exist for the 2015 Camry?
1. L
2. LE
3. XSE
4. All of the above trims exist for the 2015 Camry

127
Q 
E3132 - 2015 Camry 
 A HomeLink(R) universal transceiver comes standard on which of the following Camry trims levels? 
   1. XLE 
   2. SE 
   3. LE
128
Q

E3132 - 2015 Camry
Which of the following updates contribute Camry’s reduction in NVH?
1. The acoustic reduction windshield
2. Door service hole inserts
3. A single piece carpet/insulation assembly
4. All of the above

A

XXX 4. All of the above

129
Q

E3132 - 2015 Camry
Driver and front passenger Whiplash-Injury-Lessening (WIL) seats comes standard on all 2015 Camry’s.
1. TRUE
2. FALSE

130
Q 
E3132 - 2015 Camry
For the gasoline models, how much horse power does the Camry 2.5-liter, 4-cylinder engine produce? 
   1. 168 
   2. 178 
   3. 188 
   4. 190
131
Q 
E3132 - 2015 Camry
The 2015 Camry's 4-cylinder Engine offers an EPA-estimate highway MPG of: 
   1. 29 
   2. 32 
   3. 35 
   4. 37
132
Q

E3132 - 2015 Camry
Qi wireless charging comes standard on Camry’s XSE 3.5L and XLE 3.5L Trims.
1. TRUE
2. FALSE

133
Q 
E3132 - 2015 Camry
How many audio head unit options does the 2015 Camry offer? 
   1. 2 
   2. 3 
   3. 4 
   4. 5
134
Q

E3132 - 2015 Camry
The 2015 Camry offers an expanded grade line up to achieve a broader market appeal.
1. TRUE
2. FALSE

135
Q

E3132 - 2015 Camry
Aside from Camry’s roof, nearly all of the exterior metal has been changed.
1. TRUE
2. FALSE

136
Q 
E3132 - 2015 Camry
How many airbags does the 2015 Camry offer? 
   1. 8 
   2. 10 
   3. 11
137
Q 
E3132 - 2015 Camry
Which of the following Camry trims offer an 8-way power adjustable driver seat? 
   1. LE 
   2. SE 
   3. XSE 
   4. All of the above
A
  1. All of the above
138
Q

E3132 - 2015 Camry
Camry’s new Tire Pressure Monitoring System (TPMS) with position indicators can be monitored on the new TFT display.
1. TRUE
2. FALSE

139
Q

E3132 - 2015 Camry
Camry’s backup camera has a viewable range of approximately 20 feet behind the vehicle.
1. TRUE
2. FALSE

140
Q 
E3132 - 2015 Camry
  The coverage areas for which of the following airbag(s) has been increased for the 2015 Camry? 
   1. Driver side 
   2. Passenger seat cushion 
   3. Side curtain 
   4. All of the above
A

XXX 4. All of the above

141
Q

E3132 - 2015 Camry
Adaptive Cruise Control is a carry over feature from previous Camry model years.
1. TRUE
2. FALSE

142
Q

E3132 - 2015 Camry
All V6 models now come with an acoustic reduction windshield.
1. TRUE
2. FALSE

143
Q

E3133 - 2015 Sienna

How much horsepower does the 2015 Sienna produce?

144
Q

E3133 - 2015 Sienna

Sienna offers the most cargo capacity in its class?

145
Q

E3133 - 2015 Sienna

Sienna offers a total of how many airbags?

146
Q

E3133 - 2015 Sienna

Which Sienna trim(s) now offers a new sleek headlight design that includes LED DRL’s?

A

SE and Limited

147
Q

E3133 - 2015 Sienna

A touch-screen and backup camera comes standard on which of the following trims?

A

All trims levels

148
Q 
E3133 - 2015 Sienna
Which of the following capabilities is a new addition to the rear seat entertainment system? 
A Blu-ray capability
B SD card reader
C HDMI Input
D All of the above
A

D All of the above

149
Q

E3133 - 2015 Sienna

The 2015 Sienna is the only minivan to offer Driver Easy Speak

150
Q

E3133 - 2015 Sienna

Sienna is the only minivan to offer All-Wheel Drive (AWD) in its segment

151
Q 
E3133 - 2015 Sienna
Which of the following features have been removed from the 2015 Sienna's All Wheel Drive (AWD) models. 
   1. Tow Package 
   2. Ottoman Seating 
   3. Sliding center console 
   4. All of the Above
A
  1. All of the Above
152
Q 
E3133 - 2015 Sienna
How many speakers does the 2015 Sienna include for the Entune(TM) Premium JBL(R) Audio? 
   1. 8 
   2. 9 
   3. 10 
   4. 11
153
Q 
E3133 - 2015 Sienna
The 2015 Sienna offers how many more airbags than the Honda Odyssey? 
   1. 1 
   2. 2 
   3. 3 
   4. The same amount of airbags
154
Q

E3133 - 2015 Sienna
Sienna offers the most airbags in its class.
1. TRUE
2. FALSE

155
Q

E3133 - 2015 Sienna
The 2015 Sienna offers the largest cargo capacity in its class.
1. TRUE
2. FALSE

156
Q 
E3133 - 2015 Sienna
How much horsepower does the 2015 Sienna produce? 
   1. 257 horsepower 
   2. 266 horsepower 
   3. 271 horsepower
A
  1. 266 horsepower
157
Q

E3133 - 2015 Sienna
Which of the features below might be best to emphasize for young families that are considering purchasing a new 2015 Sienna?
1. Seating capability for up to 8
2. More standard features added to every trim level from 2014 Sienna
3. Simplified package and option structures
4. All of the above

A
  1. All of the above
158
Q 
E3133 - 2015 Sienna
Which of the following Sienna trim levels come standard with Driver Easy Speak? 
   1. SE Premium 
   2. XLE Premium 
   3. Limited 
   4. All of the above
A
  1. All of the above
159
Q 
E3133 - 2015 Sienna
Entune Premium JBL Audio comes on which of the following 2015 Sienna trim levels? 
   1. XLE Premium 
   2. Limited 
   3. All of the above
A

XXX 3. All of the above

160
Q

E3133 - 2015 Sienna
All 2015 Siennas come standard with an integrated backup camera.
1. TRUE
2. FALSE

161
Q

E3133 - 2015 Sienna
Which of the following is NOT true? The 2015 Sienna:
1. is the only minivan in its segment to offer AWD
2. seats up to eight people
3. uses a five-speed transmission with its V6 engine

A
  1. uses a five-speed transmission with its V6 engine
162
Q 
E3133 - 2015 Sienna
  A touch-screen and backup camera comes standard on which of the following trims? 
   1. XLE 
   2. SE 
   3. Limited 
   4. All Trim Levels
A
  1. All Trim Levels
163
Q

E3133 - 2015 Sienna
A heated steering wheel comes standard on Limited grades.
1. TRUE
2. FALSE

164
Q 
E3133 - 2015 Sienna
Which Sienna trim(s) now offers a new sleek headlight design that includes LED DRL's? 
   1. L and LE 
   2. LE and XLE 
   3. SE and Limited
A
  1. SE and Limited
165
Q

E3133 - 2015 Sienna
The 2015 Sienna offers the most horsepower in its class.
1. TRUE
2. FALSE

166
Q

E3133 - 2015 Sienna
Engineers added 142 new spot welds to the body of the 2015 Sienna to increase rigidity.
1. TRUE
2. FALSE

167
Q

E3133 - 2015 Sienna
2014 Sienna received a 5-Star Overall Safety Rating
1. TRUE
2. FALSE

168
Q

E3133 - 2015 Sienna
The Sienna first debuted in 1998.
1. TRUE
2. FALSE

169
Q

The Sienna SE comes with _______ inch wheel.

  1. 18
  2. 19
  3. 20
170
Q

E3133 - 2015 Sienna
The XLE comes standard with a Panoramic backup camera.
1. TRUE
2. FALSE

A

XXX 1. TRUE

171
Q 
E448 - 2016 iM
The subcompact hatchback segment is comprised mainly of buyers who:
A Come from many Segments
B Really want a hatchback
C All the above
A

C All the above

172
Q 
E448 - 2016 iM
What attributes will likely appeal to buyers of the Scion iM?
A Versatility, value, sporty, stylish
B Quiet luxury styling
C Sports car–like handling
A

A- Versatility, value, sporty, stylish

173
Q 
E448 - 2016 iM
What type of antenna is featured on the iM?
A- Back window-embedded
B- Shark-fin
C- Auto-up/auto-down
A

B- Shark-fin

174
Q

E448 - 2016 iM
The navigation system on the 2016 Scion iM is:
A - Optional BeSpoke Audio with Navigation
B- Available with Back-up Camera option
C- Available with Tech Package
D- Upscale feature standard on all iM Scion models

A

A - Optional BeSpoke Audio with Navigation

175
Q 
E448 - 2016 iM
The Scion iM’s Daytime Running Lights and tail lamps are:
A- Xenon
B- LED
C- Liquid Crystal
D- Smoked
176
Q 
E448 - 2016 iM
Which of the following are the iM standard speakers?
A- Five Bose® WaveTM speakers
B- Six Pioneer® speakers
C- Seven JBL® SurroundSoundTM speakers
D- Eight Harmen Carden speakers
A

B- Six Pioneer® speakers

177
Q

E448 - 2016 iM
The iM’s standard steering wheel is:
A- Carbon fiber with leather inserts
B- Heated with European-inspired contouring
C- ScionTexTM-wrapped with shift paddles
D- Leather-wrapped with steering-wheel mounted controls

A

D- Leather-wrapped with steering-wheel mounted controls

178
Q

E448 - 2016 iM
Which of the following is true of the iM’s Knee Airbag?
A- Standard for both driver and front seat passenger
B- Standard for driver alone
C- Standard for all four outboard seating positions
D- No longer necessary, as curtain airbags cover knee areas

A

B- Standard for driver alone

179
Q 
E448 - 2016 iM
The iM’s rear seats are:
A- Power-down
B- Removable
C- 50/50 split
D- 60/40 split
A

D- 60/40 split

180
Q

E448 - 2016 iM
European-inspired handling and steering precision is the result of which of the following?
A- TRD Performance Accessories
B- MacPherson strut front and double-wishbone rear suspension
C- Hefty curb weight
D- Low-profile race-rated tires

A

B- MacPherson strut front and double-wishbone rear suspension

181
Q 
E448 - 2016 iM
Which of the following is iM’s standard center display?
A- 6.5-inch Display Audio
B- 7-inch touchscreen Display Audio
C- 7.5-inch BeSpoke Display
D- 7.5-inch Aha Audio
A

B- 7-inch touchscreen Display Audio

182
Q 
E448 - 2016 iM
The outside mirrors on the iM are:
A- Power folding and heated
B- Electrochromatic
C- Memory
D- Auto-adjusting
A

A- Power folding and heated

183
Q

E448 - 2016 iM
The iM’s air intake system, sway bar, lowering springs:
A- Available as part of Sport Package
B- Standard with Continuously variable transmission with intelligence and Sport mode (CVTi-S)
C- Available TRD Performance accessories
D- Standard performance features

A

C- Available TRD Performance accessories

184
Q

E123 - RAV4 EV
RAV4 EV qualifies for the California Clean Air Vehicle white decal program offered through the California Department of Motor Vehicles, which gives it unrestricted access to HOV lanes.
1. TRUE
2. FALSE

185
Q 
E123 - RAV4 EV
The Entune® EV Charging Station Map App offers drivers the ability to: 
   1. Find a public charging station 
   2. Listen to music 
   3. Start their car
A
  1. Find a public charging station
186
Q

E123 - RAV4 EV
How does the thermal management system keep the battery at optimal temperature?
1. The innovative battery is liquid-cooled and heated
2. Engine output adjusts to the outside temperature
3. It is simply regulated by the size of the battery

A
  1. The innovative battery is liquid-cooled and heated
187
Q 
E123 - RAV4 EV
The RAV4 EV front passenger seat can be adjusted in how many ways? 
   1. 4 
   2. 6 
   3. 8
188
Q 
E123 - RAV4 EV
RAV4 EV qualifies for the California Clean Vehicle Rebate Project for a rebate in the amount of how much? 
   1. $2,500 
   2. $3,500 
   3. $4,500 
   4. $6,000
A

XXX 4. $6,000

189
Q 
E123 - RAV4 EV
Switching from Normal to Sport Mode causes the speedometer's background glow color to shift from blue to: 
   1. Red 
   2. Orange 
   3. Green
190
Q 
E123 - RAV4 EV
RAV4 EV buyers may qualifiy for a Plug-In Electric Drive Motor Vehicle Credit for an income tax credit UP TO which of the following amounts? 
   1. $2,500 
   2. $5,000 
   3. $7,500 
   4. $10,000
191
Q 
E123 - RAV4 EV
With a Level II (240V/40A) charging station, a depleted RAV4 EV battery can be fully charged in a little as: 
   1. 2-3 hours 
   2. 5-6 hours 
   3. 8-9 hours 
   4. 11-12 hours
A
  1. 5-6 hours

XXX 1. 2-3 hours

192
Q

E123 - RAV4 EV
The RAV4 EV comes standard with which of the following safety features?
1. Enhanced Vehicle Stability Control (VSC)
2. Hill Start Assist Control (HAC)
3. Smart Stop Technology®
4. All of the above

A
  1. All of the above
193
Q

E123 - RAV4 EV
The Entune® EV Charge Management App allows you to control which of the following action from your smartphone?
1. View and edit charge schedule
2. Immediately initiate a charge if vehicle is plugged in
3. All of the above

A
  1. All of the above
194
Q 
E123 - RAV4 EV
Which of the following is NOT an exterior color offered on the RAV4 EV? 
   1. Blizzard Pearl 
   2. Black Sand Pearl 
   3. Classic Silver Metallic 
   4. Shoreline Blue Pearl
A

XXX 4. Shoreline Blue Pearl

195
Q

E123 - RAV4 EV
The ECO Lo mode focuses more on interior comfort than extending the vehicle’s driving range.
1. TRUE
2. FALSE

196
Q

E123 - RAV4 EV
After servicing the RAV4 EV, a Toyota dealer must return the vehicle back to the customer with a fully charged battery.
1. TRUE
2. FALSE

197
Q

E123 - RAV4 EV
The RAV4 EV has a longer driving range than any non-luxury electric vehicle.
1. TRUE
2. FALSE

198
Q

E123 - RAV4 EV
All Toyota dealerships are authorized to fully service the RAV4 EV.
1. TRUE
2. FALSE

199
Q 
E123 - RAV4 EV
The RAV4 EV has a battery capacity of how many kWh in Extended Mode? 
   1. 35.8 
   2. 41.8 
   3. 44.2
A
  1. 41.8

XXX 1. 35.8

200
Q

E123 - RAV4 EV
The RAV4 EV typically attracts customers with families?
1. TRUE
2. FALSE

A
  1. TRUE

XXX 2. FALSE

201
Q

Which of the following is not a standard feature on the RAV4 EV?

  1. Dual-zone automatic climate control with Auto ECO Modes
  2. Premium Navigation with Entune® App Suite & EV Apps
  3. Vehicle Proximity Notification System (VPNS)
  4. Perforated leather-trimmed seats
A

XXX 2. Premium Navigation with Entune® App Suite & EV Apps

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