Support Team Performance and Close the Project Flashcards
Monitor scope for predictive
Scope baseline is the approved project scope statement, the WBS, and the WBS dictionary
Monitor by measuring completion of scope against scope baseline
Monitor scope for agile
Scope evolves from product roadmap > release backlog > iteration backlog
Monitor scope by checking user stories and DoD against customer feedback and product requirements
Scope validation for predictive
Acceptance criteria
Scope validation for agile
DoD
DoR
Acceptance criteria
Iteration reviews
Burndown chart
Tracks performance for a sprint
Shows the variance to ideal burndown of work (story points completed to planned daily in a sprint)
Burnup chart
Trackers performance for a release
Shows accumulated progress of completed work; update after each sprint
Velocity
Number of story points that can be completed during an iteration
Aim for a constant rate; metric is unique to the project
Cumulative flow diagram
Measure throughput, lead and cycle time
lead time - lenght of time the work item goes through the entire process
Cycle time - length of time an item is being worked on
throughput - number of items entering or existing the system
Control quality tools
Data gathering
- check list
- statistical sampling
- questionnaires and surveys
Data analysis
- performance reviews
- root cause analysis
Data representation
- cause and effect diagram
- scatter diagrams
- control charts
- histograms
- pareto chart
Root cause analysis
A mean for addressing quality
Also known as: 5 why’s, why-why, fishbone, ishikawa
Breakdown the problem into causes - ask why to try and identify the root issue on each branch
Control chart
A tool used to determine the predictability of a process over time
Ideal for repetitive processes
show a mean, control limit and specification limit
Control limit = when youd address an issue
Specification limit = imposed by rules, government, compliance, etc.
Rule of 7 = after 7 on one side of the mean you have an out of control situation
sandbag example
Pareto chart
A type of histogram where the bar charts are the issues organized largest to smallest and a line is the cumulative % of issues
The 80/20 Rule (also known as the Pareto principle or the law of the vital few & trivial many) states that, for many events, roughly 80% of the effects come from 20% of the causes
Iteration H
“Hardening” sprint - used to control quality in agile
Verify vs. Validate
Project team > VERIFIES > verified deliverables
Customer > VALIDATES > Accepted deliverables
Impediment, Blocker, Obstacle
Something that prevents the team from achieving it’s objectives
Issue vs Impediment
Issue for predictive (issue log); impediment for agile (impediment log)
Risk vs Issue
Risk - focused on the future, can be positive or negative, documented in risk register
Issue - focused on the present, always negative, documented in issue log
Four types of change requests
Corrective action - adjusts performance
Preventative action - ensures future performance
Defect repair - modifies nonconformance
Update - updates a baseline
Change control board
Approval of some change requests based on the approval levels documented in the change mgmt plan
Warranty
Type of legal concept when managing a dispute
A promise that goods will meet a predetermined standard
Waiver
Type of legal concept when managing a dispute
A legally binding provision that one party forfiets a claim, ex: can review for 10 days
Breach of contract
Type of legal concept when managing a dispute
Failure to meet some or all of the obligations of a contract
Cease and desist (C&D) leter
Type of legal concept when managing a dispute
A letter sent to an individual or business to cease illegal activities, often used as a warning of future legal action
Mediation
A negotiation without prejudice is held to settle a dispute
Arbitration
an arbitrator makes a decision to settle a dispute between parties, can be binding
Final report inclusions
Description
Scope objectives
Quality objectives
Cost objectives
Validation information
Schedule objectives
Benefits realization
Risks or issues encountered
