Support Plans Flashcards
What are the four types of Support plans?
Basic
Developer
Business
Enterprise
What is the main benefit of basic plans?
AWS Community Forums
For whom the Developer plan is indicated?
For those that want to experiment with AWS
What is the price of Developer plans?
$29/month
What is the response time of Developer Plan subscription?
Support center have a response within 12-24h during local business hours
To whom the Business Plan is indicated?
For those who have production-ready APPs
What is the support response time for Business Plans?
1h to urgent cases (24/7)
What’s the price of Business Plan?
$100/month
What are the main benefits of Business Plan?
Help with common third party software
Full Access to AWS Trusted advisor for optimizing your infrastructure
What’s the price for Enterprise plans?
$15.000/month
What is the response time in Enterprise plans?
15 min response to critical support cases
What type of plan has access to Support Concierge, and what does it offer?
Only Enterprise plans have Support Concierge ready to help who provides billing and account analysis
What is the use-case for a Enterprise Plan?
Mission-critical use of AWS
What are the main benefits of Enterprise plan?
All benefits from Business + Assigned Technical Account Manager (TAM)
Access to infrastructure Event Management to support product launches
