AWS Support Plans

Question 1

What’s the response time for the Developer’s plan?

Answer 1

General Guidance < 24h

System Impaired < 12 business hours

Question 2

What’s the response time for the Business plan?

Answer 2

General Guidance < 24h
System Impaired < 12 business hours
Production System Impaired < 12 h
Production System Down < 1 hour

Question 3

What’s the response time for the Enterprise plan?

Answer 3

General Guidance < 24h
System Impaired < 12 business hours
Production System Impaired < 4 h
Production System Down < 1 hour
Business-Critical System Down < 15min