Support Flashcards by Justin Moser | Brainscape

Q

Basic

Support Tiers

A

Free 24x7 customer service access

Support Tiers

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Q

Developer

Support Tiers

A

Basic and 9-5 support engineer access

Support Tiers

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Q

Business

Support Tiers

A

Basic and 24x7 support engineer access

Support Tiers

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Q

Enterprise

Support Tiers

A

Business and technical account manager

Support Tiers

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Q

General

Support Response SLA

A

24 hours

Support Response SLA

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Q

System impaired

Support Response SLA

A

12 hours

Support Response SLA

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Q

Production system impaired

Support Response SLA

A

4 hours

Support Response SLA

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Q

Production system down

Support Response SLA

A

1 hour

Support Response SLA

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Q

Enterprise business critical system down

Support Response SLA

A

15 minutes

Support Response SLA

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Q

Personal Health Dashboard

Support Tool

A

alerts and remediation guidance during AWS event

Support Tool

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Q

Trusted Advisor

Support Tool

A

Compares service usage with AWS best practices

Support Tool

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Q

Quick Start

Support Tool

A

step-by-step instructions for a service

Support Tool

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Q

Partner Network Consulting Partners

Support Tool

A

access to third party subject matter expert

Support Tool

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Q

Professional Services

Support Tool

A

access to AWS employed engineer for projects

Support Tool

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Q

Free 24x7 customer service access

Support Tiers

A

Basic

Support Tiers

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Basic and 9-5 support engineer access

Support Tiers

A

Developer

Support Tiers

Q

Basic and 24x7 support engineer access

Support Tiers

A

Business

Support Tiers

Q

Business and technical account manager

Support Tiers

A

Enterprise

Support Tiers

Q

24 hours

Support Response SLA

A

General

Support Response SLA

Q

12 hours

Support Response SLA

A

System impaired

Support Response SLA

Q

4 hours

Support Response SLA

A

Production system impaired

Support Response SLA

Q

1 hour

Support Response SLA

A

Production system down

Support Response SLA

Q

15 minutes

Support Response SLA

A

Enterprise business critical system down

Support Response SLA

Q

alerts and remediation guidance during AWS event

Support Tool

A

Personal Health Dashboard

Support Tool

Q

Compares service usage with AWS best practices

Support Tool

A

Trusted Advisor

Support Tool

Q

step-by-step instructions for a service

Support Tool

A

Quick Start

Support Tool

Q

access to third party subject matter expert

Support Tool

A

Partner Network Consulting Partners

Support Tool

Q

access to AWS employed engineer for projects

Support Tool

A

Professional Services

Support Tool