Support

Question 1

What is a User Access Level?

Answer 1

A group of people that has access to specific access points or zones.

Question 2

______ is an access management software solution specifically developed for multi-unit buildings built with SALTO devices.

Answer 2

SALTO ProAccess SPACE (SPACE)

Question 3

______ is the smart key reader device that plugs into the computer, where SALTO SPACE has been installed and your VPN has been connected, in order to write smart keys.

Answer 3

NCoder

Question 4

Name for SALTO’s door programming device

Answer 4

Portable Programming Device (PPD)

Question 5

SALTO door limit for properties onboarded to STRATIS before October 2021

Answer 5

96

Question 6

Where are Staff smart keys created as of 2022?

Answer 6

STRATIS

Question 7

Which functions are not available from the Reports menu?

Answer 7

Get Credential Info, Lockout Report, Door Audits, Lock Programming

Question 8

Proper way to plug in NCoder

Answer 8

The NCoder needs to be plugged into an ethernet switch on the same network as the PC running the client software.

Question 9

__________ will prevent authorized users from opening doors once activated.

Answer 9

Privacy Mode

Question 10

Where are Maintenance keys created as of 2022?

Answer 10

STRATIS

Question 11

______ are the physical tokens or fobs that you program to allow specific users to access specific areas.

Answer 11

Smart keys

Question 12

For a PMS-integrated property, how does a user move a Resident out without a returned smart key?

Answer 12

They must reinitialize the unit lock. There’s no way to secure a SALTO unit lock on a PMS-integrated property where a PMS-integrated Resident has departed and not returned their smart key

Question 13

How does a user replace a lost Staff smart key as of 2022?

Answer 13

The smart key can now be addressed in STRATIS.

Question 14

What three things must be true for a property to be able to make master/emergency keys in STRATIS as opposed to SALTO SPACE?

Answer 14

The property hadn’t previously programmed locks with an independent instance of SPACE.

If requirement 1 is not true, the property is willing to reprogram locks after being onboarded into STRATIS.

OR

Your property has fewer than 96 locks.

Question 15

Currently, which features under the Property Settings menu work for SALTO?

Answer 15

Adjust time zone.

Set default maintenance email. (coming soon)

Turn on/off master fob creation option. (coming soon)

Turn on/off Resident enabled Visitor Access to the property.

Question 16

Circular smart keys tend to work more reliably if their sticker is facing ______ when placed on the NCoder.

Answer 16

Up

Question 17

____________ can cause read issues with that smart key.

Answer 17

Leaving smart keys on an NCoder for extended periods of time

Question 18

If there are no lights blinking when a user attempts to write a smart key, this indicates an issue with the NCoder connection. What is the next step for resolution?

Answer 18

Double click the reset file on the PC desktop.

Question 19

How is the Credential Creation Request report on the CS Portal helpful to you the Support rep?

Answer 19

This contains a record of all keys made on the property, and allows you to see details about the keys, including error messages.

Question 20

SALTO door limit for properties onboarded to STRATIS after October 2021 who meet two specified requirements

Answer 20

Unlimited!

Question 21

What are the two requirements for SALTO properties onboarded after October 2021 to have an unlimited door limit?

Answer 21

1. The property hadn’t previously programmed locks with an independent instance of SPACE.
2. If requirement 1 is not true, the property is willing to reprogram locks after being onboarded into STRATIS.