Supervisor part 3 Flashcards
This is a multi-year plan for the purchase and financing of major equipment or facilities -a new road, new library.
capital improvement plan
Complaints are especially important because they are signals
something is wrong
By law your local government must prepare a budget every year, from start to finish the process will take ___ to ____ months
3 to 6
The ____ organizes a budget by major activities, such as solid waste collection, street sweeping, vehicle repair
program budget
When it comes to ethics, what really matters is not what local government says but what it
does
The Chief Administrator and Department Heads use the budget to
manage and control
A good Safety Management program has two important components, what are they
things that employees shouldn’t do, things that employees should do
The Parent on Your Shoulder test asks
if you’d be comfortable explaining to a parent what you are about to do
Citizens are interested in the budgets bottom line, it should assure citizens that their tax dollars are being used
wisely
Usually ___ months before your new fiscal year, supervisors and department heads will prepare their individual budgets
4
What is the definition of Ethics
the practice of applying a code of conduct to day-to day actions
(True or False) It is also important, for you and your employees to avoid common traps that can lead to unethical behavior. Personal biases or prejudices are one such trap.
False
There are six basic steps in the budget process, What are they
budget planning, dept. budget preparation, internal budget review, external budget review, implementation, planning for next year
The budget which is the local governments plan for allocating resources for personnel, supplies, equipment, and the operational facilities needed to provide services to citizens and run other activities of the government
operating budget
Basic causes of accident can be divided into two groups, What are they
personal factors, job factors
In preparing your budget request, there are three guidelines you should remember
keep the budget simple, provide enough detail, separate the capital items from the operating expenditures
The budget sets priorities, it shows how your community elects to spend it tax money. As a supervisor it is your responsibility to
carry out the budget plan
Effective supervisors catch problems when they are
small and easier to deal with
The budget format which organizes a budget by categories or expenses for each department, division, or agency within a local government is called
line-item budget
Wherever people work, you can expect to hear complaints. Handling employees complaints requires
patience, tact, understanding, good judgment
Which statement is false) What is your local government communicating to its internal and external customers
like your running through a maze
By looking at accidents that have occurred over the course of time , you can identify
trends
Be aware of what you say without words, everything about you
communicates
Local Governments use many different systems in helping employees air and settle grievances. Whether procedures are formal or informal the objective is still the same,
ensure employees grievances are heard and employees can seek relief without fear of penalty
and others review the local government budget before it gets approved
elected officials
A pleasant work environment can improve
morale and productivity
Today, messages can be expressed face to face, phone call, voice mail, or E-mail. For customers who don’t read well what is preferable communication method?
phone call
Effective supervisors are careful to avoid practices that generate dissatisfaction and lead to complaints and grievances. They make the point to do the following
enforcing rules fairly and consistently
It’s important to keep in mind that the budget is a tool used to
formulate
A grievance is usually a ____ expression with an employees dissatisfaction with some aspect of the job that is not under the employees immediate control? pg151
written
Ethical practices result in a well run government where high-quality services are delivered to citizens
fairly, efficiently,effectively
The budget serves three very different functions, What are they
control, management, planning
When you are held accountable for your actions, you need to be able to say not only what you did but
why you did it
. W. Heinrich discovered that for every 300 unsafe acts, they are only __ minor injuries and ___ major injury?
29/1
The better you are able to develop and present your budget to management (and ultimately, to elected officials) the more
likely it is that your request will be approved
(True or False) Because a question that is poorly handled can lead to a complaint, question and complaints should be thought of together.
True
For every injury that occurs, ___ injuries could have happened, but didn’t. Study these close calls carefully and learn from them
270
What is the first cause of accidents in H. W. Heinrich’s “Domino Effect”
lack of management control
Which Statement is false) In reference to practicing good listening you should
When someone is talking, you can occasionally interrupt
is used by only a few local governments because a huge commitment of staff time is required to prepare and properly evaluate each of the alternatives
zero-based budget
