Supervisor N5 notes

Question 1

Supervisor’s approach to quality

Answer 1

Quality must be built into the product.no one can inspect it

Question 2

Basic measure of cost.

Answer 2

Unit cost - these are the costs, partial or total, which a department or company accumulates per unit or product or service processed or produced. Can be expressed in rands per unit or kilogram and so on.

Question 3

Ways to improve costs.

Answer 3

Reduce waste

Question 4

Grievance procedure and disciplinary procedure.

Answer 4

A grievance procedure is initiated by a dissatisfied worker (addressed to management), when he or she feels that they have been treated unfairly.

Question 5

Definitions:

Answer 5

Loss - control suggests the big picture (of people equipment, material and environment) that management must consider in order to approach problems.

#An incident is an undesired event that could (or does) result in a loss 
#An accident is an unintended or unplanned happening that may or may result in personal injury, property damage, work stoppage or interference.

Question 6

Good measuring tools - loss-control program

Answer 6

It should be a valid measurement of what it is supposed to represent

It should be administratively practical 
#The measurement criterion should be quantifiable 

Question 7

requirements for an effective goal statement.

Answer 7

Measurable

Realistic

Challenging

Time based

Question 8

Why centralized control may be important?

Answer 8

When the company as a whole has to meet legal or regulatory requirements that are difficult to interpret.

When decisions made at a local level will affect the whole company.

When what happens in one part of the company will affect other part.

Question 9

Procedures that may be employed to fill vacancies from within the organization.

Answer 9

Informal search - The manager of a department where the vacancy exists,speaks to the personnel manager and together they give consideration to one or more possible candidates for the position.

Skills inventory - This is where an inventory of skills is maintained, which provides details of employees qualifications.

Job posting - This involves announcing the vacancies on bulletin boards for all employees to see.

Question 10

Modular training requires a number of modules in order to facilitate a training program. Name 5 items that must be be specified in a module.

Answer 10

Title

Aims and objectives

Knowledge, concepts, skills and attitudes

Teaching and learning styles

Assessment methods

Question 11

Types of private meetings.

Answer 11

Members meetings

Committee meetings

Meetings in camera

Congress meetings

Question 12

Agenda for a meeting.

Answer 12

Opening and welcome

Attendance register

Apologies

Minutes of previous meeting

Matters arising

Points of discussion (three)

General

Date of the next meeting

Closure

Question 13

Technological factors contributing to productivity.

Answer 13

The design and quality of the product

Plant and equipment

Raw materials

Mechanization

Process layout and methods

Utilization of power

Question 14

Responsibilities of the supervisor with respect to production.

Answer 14

Requisition material and supplies

Expedite the flow of materials and supplies.

Plan utilization of machines and equipment

Schedule work through the department

Assign employees to operations and jobs

Check progress of employees

Help employees clear production problems

Maintain records of production

Meet production schedules

Question 15

Responsibilities of the supervisor with respect to maintenance

Answer 15

Check equipment for correct operation

Order repairs to equipment

Maintain clean and orderly working environment

Question 16

Responsibilities of the supervisor with respect to quality

Answer 16

Ensure that quality standards are met

Analyze quality reports and take corrective action on defective work

Inspect incoming materials

Act on changes in quality standards

Cooperate and coordinates with quality assurance engineering , and inspection personnel.

Question 17

Responsibilities of the supervisor with respect to costs

Answer 17

Control and reduce costs

Analyze budget

Determine causes for variances from standard costs and budgeted costs and take corrective action

Question 18

Responsibilities of the supervisor with respect to personnel management and human relations.

Answer 18

Request addition employees as needed

Make final employee selection decision

Orient new employees to their environment, the requirements of the organization and their rights and previleges

Train employees

Provide face to face leadership

Appraise performance

Coach and correct

Counsel employees

Recommend pay increase, promotions, transfers,

Enforce rules and maintain discipline

Settle complains and grievances

Question 19

One of the characteristics of a natural leader is to emphasize technical work. Explain what this means.

Answer 19

As a result of previous successes as technical specialist, the natural leader tends to carry on doing the same technical work when he is in the position as manager.
Technical work is defined as work performed by individual to secure results through their efforts rather of other people.
There is a reason why natural leader acts likes this. This technician work is the work he knows and he normally does it better than his subordinates. They get immediate credits for the results, and like all of us, thrive on this recognition