Supervisor Interview Deck

Question 1

Give example of when you had to provide excellent customer service

Answer 1

• Percy - Oncology patient
• Infliximab
• Dabrafenib/Tafinlar tailored dosing

Question 2

Provide example of when you have had to prioritize prioritize projects to meet customer needs

Answer 2

USP 797/800 remodel/ managing policy while still maintaining pharmacy oversight

Question 3

Give me an example of a time when your work group or department worked especially well with another group or department to accomplish a goal

Answer 3

• oral chemotherapy centralization
• California site visit insights - integrating workload with nursing

Question 4

Have you been a member of a team that struggled or failed to meet or accomplish its goal? If so what assessment did you make of the reasons of the failure?

Answer 4

Operations

Question 5

Tell me about a time you took responsibility for a failure

Answer 5

Service failures
- drug supply (not getting in time / missed tx)

• cost assessment for SIQ patient, came back more
• workflow breakdowns , overextending advance prep tools (trying to use screwdriver like a hammer)

Question 6

What has been the most difficult project you’ve had to do to drive for results? What made it difficult?

Answer 6

• oral chemo centralization
• behavioral issues at HIP

Question 7

Give me an example of a time when you were able to successfully communicate with another person even though that individual may not have personally liked you?

Answer 7

• Home IV staff

Question 8

Describe a major change that occurred in a job that you held. How did it impact the way you did your work?

Question 9

Give examples of of when you had to adapt to changing priorities.

Question 10

Describe a situation in which you had to adjust to changes in which you had no control. How did you handle it?

Question 11

Describe how your position contributes to your organization’s/unit’s goals. What is the unit’s goals/mission?

Question 12

In your work experience, what have you done that you consider creative?

Question 13

Can you think of a problem you have encountered when the old solutions didn’t work and when you came up with new solutions?

Question 14

Provide an example of something you’ve done to save your organization resources/money

Question 15

Tell me about a situation in which you had to learn a new technology to complete a project

Question 16

Give example of a time you had to gather information to make a timely and effective decision.

Question 17

GIve example of when you made a tough decision within your authority and why you chose not to escalate

Question 18

Give me an example of three strengths

Question 19

Give me an example of three weaknesses

Question 20

Give example of a time when your clients were not satisfied with the level of service your department/organization was providing. What did you do?

Question 21

Describe challenge you faced and how you resolved it?

Answer 21

• Dacarbazine Shotage
• Elzonris

Question 22

Describe situation you influenced another

Answer 22

BTKI conversion

Question 23

Have you ever been in charge of an entire project? how did you handle it?

Answer 23

USP 797/800 construction

PGY1 preceptor

Oral Chemotherapy Centralization