supervision test 789

Question 1

positive feedback

Answer 1

is a communication that someone is ding fine, good, or even great.

Question 2

negative feedback

Answer 2

is telling someone he or she is doing poorly, is doing something wrong, or needs to change

Question 3

STAR

Answer 3

stands for specific, timely, accurate, and reasonably often

Question 4

growth

Answer 4

or learning, the opportunity for workers to expand their knowledge or skills is motivational

Question 5

self-actualization

Answer 5

a higher order need, the highest according to some. is an individual striving to achieve the most he or she can achieve.

Question 6

assertiveness

Answer 6

refers to being straightforward or direct in making assignment, addressing situations, and handling conflict.

Question 7

Benevolence

Answer 7

a willingness to do good, includes giving thoughtful criticisom when correcting behavior

Question 8

concern

Answer 8

being aware of other’s needs, means asking about and being aware of what workers need and want

Question 9

integrity

Answer 9

having honorable principles. includes of course not doing anything illegal or unethical…

Question 10

responsiveness

Answer 10

giving timely responses and feedback to others

Question 11

openness

Answer 11

listening to others and telling others your position.

Question 12

empowerment

Answer 12

involve allowing workers to try to find their own solutions

Question 13

Disengagement

Answer 13

sometimes described as coasting, but coasting is more neutral whereas _____ is more negative

Question 14

partial retirement

Answer 14

is a transition from full time employment, to part time employment, then full retirement

Question 15

workplace flexibility

Answer 15

workers from all ages and stages in the employee life cycle can appreciate ____ .

Question 16

self centered worker

Answer 16

can be the most troublesome type of difficult worker for supervisor to handle, they have little concern for others, and overdeveloped sense of self importance and need for admiration

Question 17

indiscreet workers

Answer 17

will say anything and everything to anyone and everyone. cannot be trusted with any private, secret or proprietary info

Question 18

withdrawn worker

Answer 18

wants to have social interactions with other people but fears he or she will do something embarrassing resulting in rejection

Question 19

dependent worker

Answer 19

often clings to others for support , have low or no self confidence and find decision making difficult

Question 20

right number of times to communicate a message so that it motivates?

Answer 20

more than once but not too much

Question 21

8 factors that a supervisor must possess to establish trust

Answer 21

ability
benevolence 
concern
honesty
integrity
openness
responsiveness
and time