supervision test 789 Flashcards
positive feedback
is a communication that someone is ding fine, good, or even great.
negative feedback
is telling someone he or she is doing poorly, is doing something wrong, or needs to change
STAR
stands for specific, timely, accurate, and reasonably often
growth
or learning, the opportunity for workers to expand their knowledge or skills is motivational
self-actualization
a higher order need, the highest according to some. is an individual striving to achieve the most he or she can achieve.
assertiveness
refers to being straightforward or direct in making assignment, addressing situations, and handling conflict.
Benevolence
a willingness to do good, includes giving thoughtful criticisom when correcting behavior
concern
being aware of other’s needs, means asking about and being aware of what workers need and want
integrity
having honorable principles. includes of course not doing anything illegal or unethical…
responsiveness
giving timely responses and feedback to others
openness
listening to others and telling others your position.
empowerment
involve allowing workers to try to find their own solutions
Disengagement
sometimes described as coasting, but coasting is more neutral whereas _____ is more negative
partial retirement
is a transition from full time employment, to part time employment, then full retirement
workplace flexibility
workers from all ages and stages in the employee life cycle can appreciate ____ .
self centered worker
can be the most troublesome type of difficult worker for supervisor to handle, they have little concern for others, and overdeveloped sense of self importance and need for admiration
indiscreet workers
will say anything and everything to anyone and everyone. cannot be trusted with any private, secret or proprietary info
withdrawn worker
wants to have social interactions with other people but fears he or she will do something embarrassing resulting in rejection
dependent worker
often clings to others for support , have low or no self confidence and find decision making difficult
right number of times to communicate a message so that it motivates?
more than once but not too much
8 factors that a supervisor must possess to establish trust
ability benevolence concern honesty integrity openness responsiveness and time
