Superlatives Flashcards
QUICKEST way to ALIENATE SUBORDINATES
OVEREXERTING AUTHORITY
Most COMMON error of new supervisors
Over-Supervision
The PRIMARY RESPONSIBILITY of first line supervisors
ENSURE workers MAINTAIN ETHICAL BEHAVIOR
Most EXACTING role
Evaluator
LEAST understood role
Counselor
Best way to keep workers connected
Participant information
Most DISTASTEFUL act of planning
SELF-PLANNING
Greatest MEASUREMENT of a leader
MAKE DECISIONS
DETERMINATE FACTOR in FACTS TO INCLUDE in ORAL PRESENTATION
Purpose of Presentation
Best to maintain flow of information
Listen to subordinates; via good interview
Most important step in gaining acceptance/compliance w/ evaluation system
Keeping subordinate informed
Most important aspect in measuring performance levels
Same procedure for all workers
Most common example of workers requesting confidentiality
Personal Problems
Human relations skills tested most
Enforcement of rules and regulations
Most common problem supervisors deal with
Personnel conflicts
Best way to stop developing problems
Direct approach
Number one cause of job related stress
Unfair supervisory practices
Primary reason COUNSELING SESSIONS fail
Lack of preparation
Most serious fault of inexperienced counsellors
More talking than listening.
Supervisory ability goes hand-in-hand with COMPETENCE
Effective Trainer
Most common mistake made by training supervisors
Assuming trainees know more than they actually do
Best type of TRAINING ERROR CORRECTION
SELF-CORRECTION
Most difficult management concept to understand
Discipline
Greatest challenge facing supervisors
Maintaining a high level of overall discipline
Most welcome trait of a good leader in eyes of SUPERIORS
Ability to maintain a HIGH-LEVEL of OVERALL DISCIPLINE
Quickest way to erode feelings of fairness
Inconsistent supervisory behavior
MOST COMPLEX DECISION in DISCIPLINARY PROCESS
DECIDING upon the APPROPRIATE PUNISHMENT
Task requiring all of supervisors skills most
Resolving employee complaints.
Manner in which personnel complaints should be handled, depends more than anything else on this
Seriousness of the offense
Most important step in problem solving
Identifying the problem
Most important reason for documenting problem solving measures
Ability to evaluate the solution.
Most overlooked part of problem solving
Evaluation and follow-up
Surest way for early detection of problems in problem solving
Uncovering patterns (through interviews)
Most common error of inexperienced supervisor in problem solving
Passing immediate judgment on remarks made by attendee
Five missions of emergency management
- Prevention
- Protection
- Mitigation
- Response
- Recovery
Preparedness Cycle
Plan, organize, train, equip, exercise, evaluate, corrective action
Types of Incident Commands
- Single incident commander
2. Unified Command
Major ICS Functional Components
Command Finance/Admin Logistic Operations Planning
THIRA
Threat and Hazard Identification and Risk Assessment
The means to accomplish a mission, function, or objective, based on performance related tasks, under specific conditions to target levels of acceptance.
Capability
Accept/give/use of people/resources from agency to agency
Interoperability
Enables different disciplines involved in same incident management to work efficiently across jurisdictional lines/levels of government.
MACS (Multi-Agency Coordination System)
