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2015 Promotional Exam > Superlatives > Flashcards

Superlatives Flashcards

0
Q

QUICKEST way to ALIENATE SUBORDINATES

A

OVEREXERTING AUTHORITY

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1
Q

Most COMMON error of new supervisors

A

Over-Supervision

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2
Q

The PRIMARY RESPONSIBILITY of first line supervisors

A

ENSURE workers MAINTAIN ETHICAL BEHAVIOR

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3
Q

Most EXACTING role

A

Evaluator

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4
Q

LEAST understood role

A

Counselor

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5
Q

Best way to keep workers connected

A

Participant information

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6
Q

Most DISTASTEFUL act of planning

A

SELF-PLANNING

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7
Q

Greatest MEASUREMENT of a leader

A

MAKE DECISIONS

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8
Q

DETERMINATE FACTOR in FACTS TO INCLUDE in ORAL PRESENTATION

A

Purpose of Presentation

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9
Q

Best to maintain flow of information

A

Listen to subordinates; via good interview

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10
Q

Most important step in gaining acceptance/compliance w/ evaluation system

A

Keeping subordinate informed

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11
Q

Most important aspect in measuring performance levels

A

Same procedure for all workers

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12
Q

Most common example of workers requesting confidentiality

A

Personal Problems

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13
Q

Human relations skills tested most

A

Enforcement of rules and regulations

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14
Q

Most common problem supervisors deal with

A

Personnel conflicts

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15
Q

Best way to stop developing problems

A

Direct approach

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16
Q

Number one cause of job related stress

A

Unfair supervisory practices

17
Q

Primary reason COUNSELING SESSIONS fail

A

Lack of preparation

18
Q

Most serious fault of inexperienced counsellors

A

More talking than listening.

19
Q

Supervisory ability goes hand-in-hand with COMPETENCE

A

Effective Trainer

20
Q

Most common mistake made by training supervisors

A

Assuming trainees know more than they actually do

21
Q

Best type of TRAINING ERROR CORRECTION

A

SELF-CORRECTION

22
Q

Most difficult management concept to understand

A

Discipline

23
Q

Greatest challenge facing supervisors

A

Maintaining a high level of overall discipline

24
Q

Most welcome trait of a good leader in eyes of SUPERIORS

A

Ability to maintain a HIGH-LEVEL of OVERALL DISCIPLINE

25
Q

Quickest way to erode feelings of fairness

A

Inconsistent supervisory behavior

26
Q

MOST COMPLEX DECISION in DISCIPLINARY PROCESS

A

DECIDING upon the APPROPRIATE PUNISHMENT

27
Q

Task requiring all of supervisors skills most

A

Resolving employee complaints.

28
Q

Manner in which personnel complaints should be handled, depends more than anything else on this

A

Seriousness of the offense

29
Q

Most important step in problem solving

A

Identifying the problem

30
Q

Most important reason for documenting problem solving measures

A

Ability to evaluate the solution.

31
Q

Most overlooked part of problem solving

A

Evaluation and follow-up

32
Q

Surest way for early detection of problems in problem solving

A

Uncovering patterns (through interviews)

33
Q

Most common error of inexperienced supervisor in problem solving

A

Passing immediate judgment on remarks made by attendee

34
Q

Five missions of emergency management

A
  1. Prevention
  2. Protection
  3. Mitigation
  4. Response
  5. Recovery
35
Q

Preparedness Cycle

A

Plan, organize, train, equip, exercise, evaluate, corrective action

36
Q

Types of Incident Commands

A
  1. Single incident commander

2. Unified Command

37
Q

Major ICS Functional Components

A 
Command
Finance/Admin
Logistic
Operations
Planning
38
Q

THIRA

A

Threat and Hazard Identification and Risk Assessment

39
Q

The means to accomplish a mission, function, or objective, based on performance related tasks, under specific conditions to target levels of acceptance.

A

Capability

40
Q

Accept/give/use of people/resources from agency to agency

A

Interoperability

41
Q

Enables different disciplines involved in same incident management to work efficiently across jurisdictional lines/levels of government.

A

MACS (Multi-Agency Coordination System)

2015 Promotional Exam (9 decks)

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