Subs: Communication & Negotiation

Question 1

Explain how different forms of communication can be more suitable than others, in different situations.

Answer 1

A legal matter of anything that may be required to be referred to in future would benefit from a paper trail such as emails etc.

On the other hand if the other party is particularly confrontational a phone call may be a better option to protect and safeguard the surveyor.

Question 2

Explain a situation when a visual presentation would be beneficial to your client.

Answer 2

When visually attempting to present different options from a report, or different design options.

Question 3

How would you prepare for a negotiation?

Answer 3

• Agree your client’s objectives and negotiating strategy before starting the negotiations
• Detailed research and preparation
• Deciding what points you can concede on and which are non-negotiable
• Understand the other party’s position
• Develop a partnership/collaborative approach, rather than an adversarial approach
• Walk away when you need to

Question 4

Tell me about a time when you had to demonstrate effective communication skills?

Answer 4

Negotiating HOTs for an industrial letting.

Question 5

What makes effective communication?

Answer 5

Clear
Concise
Complete
Courteous

Question 6

Can you provide an example of a situation where engaging with a client transparently and understanding their objectives led to a successful outcome?

Answer 6

Acting for a client seeking an industrial premises in Wimbledon. Having engaged and discussed their requirement, I was able to negotiate favourable terms on their prefered industrial unit.