STUDY UNIT 3

Question 1

FOUR FINDINGS OF LISTENING:

Answer 1

1. Good listening is more than being quiet when the other person speaks
2. Good listening includes building the other person’s self-esteem
3. Good listening was seen as a cooperative conversation
4. Good listeners tend to make suggestions.

Question 2

LEVELS OF LISTENING:

Answer 2

LEVEL 1: Listener creates a safe environment.
LEVEL 2: Listener clears away any distractions such as laptops and phones and makes appropriate eye-contact.
LEVEL 3: Listener seeks to understand the substance of what the other person is saying
LEVEL 4: Listener observes nonverbal cues, such as facial expressions and respiration
LEVEL 5: Listener increasingly understands the other persons emotions and feelings about the topic at hand
LEVEL 6: Listener asks questions to clarify assumptions.

Question 3

10 BARRIERS OF LISTENING:

Answer 3

1. Judgement of the speaker
2. Getting ready to speak
3. Distractions
4. Connecting
5. Making assumptions 6. Giving advice
6. Agreeing just to stop the conversation
7. Looking through your “lens”
8. Getting into a debate
9. Comparison